Bilingual Account Manager

6 months ago

Montréal, Canada Palliser Full time

Title: Bilingual Account Manager

Department: Sales

Employment Type: Permanent, Full Time

Location: Montreal, Quebec

**Who Are We?**
Founded in 1944 by A.A. DeFehr in Winnipeg, Palliser has grown into one of North America's leading furniture manufacturers. We value our clients, our communities, our natural environment and providing the best customer experience possible. At Palliser, we produce quality and strive for excellence.

**What Would You Do?**
Working out of our office in Montreal (7900 Chem. Devonshire, Mont-Royal, QC H4P 2S3) the account manager will establish outstanding relationships with existing Palliser customers and develop new customers. Become a trusted advisor by managing product performance and regularly communicating proactive solutions to maximize sales per square foot. This requires the sales representative to fully understand all Palliser product categories, product knowledge and merchandising strategies.

The sales representative is expected to visit the customer's showrooms and meet with the key contacts on a regular basis. Travel is a significant part of this position, with showroom visits and trade shows requiring up to 50% of time. Each sales representative is expected to grow and develop Palliser business by a minimum of 10% per year through additional floor spots with new and existing customers.

There is an administrative side to this position. While working in the head office, the sales representative will focus on customer service, maintaining communication with all customers in the territory. The sales representative will use the head office time to learn about new products, upcoming promotions and conduct product performance analysis, with the goal of making well informed recommendations.

Primary duties and responsibilities of this position are outlined below:
**1) Sales**
- Review monthly sales, category performance and product performance per account within the territory and prioritize recommendations for customers.
- Based on the distribution strategy within the territory, continually present Palliser product and merchandising strategies to targeted, prospective customers.
- Using administrative and organizational skills, maintain key information on each customer for accurate metrics.
- Maintain a thorough understanding of Palliser's competitors, products, and pricing.

**2) Product**
- Become Palliser product experts with exceptional knowledge on frames, foam, leather, fabric, mechanisms, and manufacturing techniques.
- Communicate feedback from Palliser customers to Product Development, keeping the internal teams aware of the marketplace.

**3) Training and Product Information**
- Work closely with Product development and Merchandising to gain a thorough understanding of all product introductions and discontinuations.

**4) Marketing**:

- Encourage and assist Palliser customers to advertise the brand with internal support materials and external opportunities.
- Work with the Marketing team to assist Palliser customers with their creative requirements.
- Maintain the brand standards with Palliser customers in terms of the visual presentation and marketing support.

**5) Communication**
- The expectation for all sales representatives is to maintain the very best internal and external communications.
- Provide regular reporting to the sales management.
- Collaborate with other sales representatives to ensure the best recommendations for Palliser customers.

**6) Technological and Business Systems Management**
- The key business systems are:

- Microsoft Office: Word, Excel, Power Point, Outlook, Power of BI
- GPS Data Cubes
- Price Lists

**What Do You Bring?**
- Post-Secondary Education with emphasis in Business and Sales or equivalent working experience
- 3 Years of progressive Sales Experience
- Knowledge and/or experience of Furniture Sales an asset
- Excellent interpersonal and communication and presentation skills
- Will be required to travel in designated territory; a valid driver's license is necessary.
- Demonstrated experience in identifying and acting on new business opportunities within new markets
- Proven background in building and maintaining solid relationship
- ** Fluent in French and English**

**Why Work with Us?**

As Palliser grows, we recognize the importance of investing in our people, as well as the people who will bring us to the next level in the furniture industry.

Palliser is committed to fostering an inclusive environment where all employees and customers feel valued, respected, and supported. We are dedicated to creating a workforce that reflects the diversity of the communities in which we live, and an environment where every employee has the opportunity to excel.

We offer plenty of benefits to the people who made us what we are today
- Employee Family Assistance Program
- Comprehensive benefits package, including life, health, dental, disability
- Potential RRSP Match Program
- Employee Furniture Purchase Program
- Professional Dev

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