Customer Service Representative

4 months ago

OroMedonte, Canada Central Heating Inc Full time

**Dispatcher/CSR**

If you want to make more money, and enjoy paid training, paid holidays, performance bonuses, benefits, and more, then you should think about joining our team

**Who Are We?** We’re Central Heating—market leaders who are DOMINATING the Simcoe County market. You should see the plan we have for growth. (There’s a reason we’ve never had a down year, never laid anyone off, and never had to tighten our belt).

**Are You A Fit?**

If these describe you, you might be a fit
- You work hard
- You love working with a team **You’re tech savvy**:

- You love to serve others
- You love to challenge yourself and you want to learn, and even be cross-trained

Position: Dispatcher/CSR

Job Summary:

- Act as a central point of contact for customers, handling inquiries, complaints, and service requests.
- Efficiently dispatch and coordinate field personnel to ensure timely response to customer needs.

Customer Service Responsibilities:

- Greet customers in a friendly and professional manner, addressing their questions and concerns promptly.
- Provide accurate information about products, services, and company policies to customers.
- Troubleshoot and resolve customer issues to ensure customer satisfaction.
- Assist customers in scheduling appointments and service requests, maintaining a well-organized calendar.

Dispatching Responsibilities:

- Receive and process service requests from customers, recording essential details accurately.
- Prioritize and schedule field personnel based on urgency and location to optimize efficiency.
- Maintain constant communication with field staff to ensure smooth operations and timely responses.
- Monitor real-time tracking systems to update customers about the status of their service requests.
- Handle emergency situations calmly, following established protocols to ensure the safety of all parties involved.

Administrative Tasks:

- Document all customer interactions and service-related activities in the company's database.
- Generate reports on dispatching and customer service performance as required.
- Assist in administrative duties such as filing, data entry, and maintaining records.

Skills and Qualifications:

- High school diploma or equivalent; some college education preferred.
- Proven experience in customer service and call center operations.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to work well under pressure.
- Proficient in using computer systems and software for data entry and record-keeping.
- Knowledge of geographic locations and navigation tools is advantageous.
- Ability to multitask and prioritize tasks effectively.

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Oro-Medonte, ON L0L 1T0: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person

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