Ecommerce Customer Care Assistant

3 weeks ago

Vancouver, Canada Blue Ruby Jewellery Full time

Blue Ruby is an established Canadian retailer with a deep history of providing everyday luxury jewellery to our clientele. We are an industry leader in the jewellery marketplace featuring beautiful and unique collections by local and international jewellery designers. As a locally owned company beautiful and unique with 11 retail locations in Vancouver’s Lower Mainland, we are proud of the community we have built with our customers, our designers, and our employees.

The Opportunity

As an e-Commerce Customer Care Assistant, you will be the first point of contact for our growing online customer base. You will be our brand ambassador who possesses in-depth knowledge of our products and services and provides exceptional customer service for all inquiries. You are enthusiastic and detail-oriented with a commitment to completing all tasks in a timely, professional manner. You are a team player who is always on the lookout for ways to continuously improve the customer journey. You thrive in a collaborative environment with a willingness to assist with any other functions relating to e-Commerce.

The Job
- Serve as the primary point of contact for the Blue Ruby e-Commerce website
- Provide timely and thorough resolution to customer inquiries, including product information and recommendations, status updates, tracking, returns/exchanges.
- Maintain expert, in-depth knowledge of company products, services, and features
- Be engaged. Communicate with management to solve problems, recommend resolutions, and improve our customer experience
- Order Fulfillment

**Qualifications**:

- 2 years e-Commerce and/or retail experience
- Computer proficiency and ability to learn new software(s)
- Excellent verbal and written communication skills
- Ability to work well under pressure and time constraints
- A can-do, positive attitude
- Flexibility to work holiday and weekends, as needed

**Job Types**: Full-time, Part-time

Expected hours: 20 - 40 per week

**Benefits**:

- Casual dress
- Flexible schedule
- Paid time off
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Every Weekend
- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Signing bonus

**Education**:

- Secondary School (preferred)

Work Location: In person

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