Customer Contact Center Coordinator

2 weeks ago

Toronto, Canada Lifemark Health Group Full time

**Intake Coordinator - Customer Contact Centre**
**Location**: Remote-based office within Ontario or Quebec
**Status**: Permanent full time
**Schedule**: The Customer Contact Centre is open between 8am-9pm EST Monday-Friday; 8 hour daily shifts will vary throughout the week during this timeframe

*Bilingualism is a requirement of this position (English/French)*

The **Intake Coordinator** role with Lifemark is the initial point of contact for clients and acts as a resource for key customers. As a member of the Customer Contact Centre team, this role is an integral position that assures Lifemark is able to provide early treatment intervention and access for patients who require quality treatment services. The ability to interact with staff, patients and customers/adjusters in a fast paced environment, with a high level of professionalism and confidentiality is crucial to this role. The ideal individual has the capacity to work well under tight timelines while remaining flexible, proactive, resourceful and efficient. Expert level written, verbal communication and interpersonal skills are required as well as a strong decision making ability and attention to detail. This person must be exceptionally well organized, flexible and enjoy the challenges of supporting a variety of key customers.

**Core Responsibilities**:

- Act as the initial point of contact for client companies
- Accept and record new referrals within our client intake system
- Verify information and coordinate assessment times with our network of clinics
- Call clients & clinics and book appointments via the internal booking system
- Other responsibilities will include inputting and updating referral data and treatment plan statuses in the database, as well as providing support and assistance with monthly referral tracking reports and quarterly outcome reports.
- Have 2+ years of previous customer service/administrative experience
- Post-Secondary education is an asset
- Possess advanced written and verbal communication skills with a strict attention to detail.
- Possess strong interpersonal skills to maintain customer relationships with client companies and patients
- Have the ability to prioritize under pressure
- Possess strong computer skills, specifically in MS Word, Excel and aptitude for database software
- Possess exceptional organizational skills, work independently, take initiative and have a strong work ethic
- French/English fluency at a professional level is required

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