Bilingual Customer Contact Center Representative
3 weeks ago
Job Summary
Job Description
What is the opportunity?
In this role, professionally front face all internal/external parties including Clients/Advisors/Investors who contact to the Customer Contact Centre requiring additional support services offered by RBC Investor Services. This role is remote within the Toronto or Montreal Area.
What will you do?
- Primarily responsible for professionally answering all incoming calls from Clients/Advisor/Investors of the Customer Contact Centre
- Able to provide professionalism and composure when dealing with Clients internal/external
- Quality Control
- Return escalated calls
- Producing and reporting of weekly and monthly Call Centre statistics.
- Perform all required responsibilities as a representative of the Contact Centre
- Front facing  with internal departments and internal/external Clients
- Interaction with Team members of Contact Centre
- Participate in monthly Self/Peer Call Coaching Evaluations
- Daily/Monthly reporting to Management relating to self/team metrics
- Work with Team/Supervisor to provide and produce above average Quality+ and SLS statistics
- Escalate problematic issues to Management
- Any other duties as assigned
What do you need to succeed?
Must-have
- Mutual Fund experience
- 1 to 3 years Call Centre or client service experience
- English and French bilingualism
- IFIC (Mutual Funds) Operations course for CSC (Canadian Securities Course) in progress or completed is an asset
- Availability for contact Centre's operational hours: 8am to 8pm. Successful candidate must be flexible to work within these hours
Whatâs in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
- Opportunity to obtain hands-on experience throughout your role
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
Job Skills
Active Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Product ServicesAdditional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTOCity:
TORONTOCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
Wealth ManagementJob Type:
RegularPay Type:
SalariedPosted Date:
2024-05-07Application Deadline:
2024-05-21Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
âââââââ
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
-
Toronto, Canada Centah Inc Full time**This becomes a hybrid position only if you meet the criteria and upon completion of 2 weeks of in-office onboarding/training.** **Who is Centah?** Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America's largest home improvement businesses to distribute and manage leads, powering over $3 billion...
-
Customer Service Representative
2 weeks ago
Toronto, Canada Alliance Group & Staffing Full time**CUSTOMER SERVICE REPRESENTATIVE - BILINGUAL** We are looking for a Customer Service Representative - Bilingual for a client located in Toronto. They are a leading distributor of frames, sunglasses, lenses, and lab services. **Responsibilities**: - Answering incoming phone calls on the services line, providing a high degree of professional assistance. -...
-
Bilingual Inbound Sales Representative
2 weeks ago
Toronto, Canada Zedd Customer Solutions Full timePOSITION SUMMARY: Located in the Scarborough area near Markham Rd. and Hwy 401. The Bilingual Sales Representative shall make and/or receive telephone calls on behalf of our clients. The position performs according to established quality assurance standards and within guidelines set forth by the company and the client. The Bilingual representative is...
-
Bilingual Customer Service Representative
2 weeks ago
Toronto, Canada Alliance Group & Staffing Full timeWe are looking for a **Customer Service Representative (Bilingual) **for a client located in **Toronto**. They are a leading distributor of frames, sunglasses, lenses, and lab services. **STR** **Responsibilities**: - Answering incoming phone calls on the services line, providing a high degree of professional assistance - General order entry, which...
-
Bilingual Customer Service Representative
1 week ago
Toronto, Canada Alliance Group & Staffing Full timeWe are looking for a **Customer Service Representative (Bilingual) **for a client located in **Toronto**. They are a leading distributor of frames, sunglasses, lenses, and lab services. **STR** **Responsibilities**: - Answering incoming phone calls on the services line, providing a high degree of professional assistance - General order entry, which...
-
Bilingual Customer Service Representative
2 weeks ago
Toronto, Canada Randstad Canada Remote Work Freelance Full timeStep into the world of finance as a Bilingual Customer Service Representative in the heart of Toronto. Embrace a hybrid role where you can seamlessly work from the office and your home, making a difference for our esteemed Financial client.Position: Bilingual Customer Service RepresentativeShift: Hybrid (2 days in office, 3 days remote)Salary: Competitive...
-
HR Contact Centre Representative
7 days ago
Toronto, Canada Manulife Full timeJob Description The opportunity Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. The North American Human Resources Contact Center AskHR Team has a career opportunity for a...
-
Bilingual Customer Service Representative
1 week ago
Toronto, Ontario, Canada Randstad Canada Full timeStep into the world of finance as a Bilingual Customer Service Representative in the heart of Toronto. Embrace a hybrid role where you can seamlessly work from the office and your home, making a difference for our esteemed Financial client.Position: Bilingual Customer Service RepresentativeShift: Hybrid (2 days in office, 3 days remote)Salary: Competitive...
-
Customer Contact Center Coordinator
4 weeks ago
Toronto, Canada Lifemark Health Group Full time**Intake Coordinator - Customer Contact Centre** **Location**: Remote-based office within Ontario or Quebec **Status**: Permanent full time **Schedule**: The Customer Contact Centre is open between 8am-9pm EST Monday-Friday; 8 hour daily shifts will vary throughout the week during this timeframe *Bilingualism is a requirement of this position...
-
French Bilingual Customer Service Representative
2 weeks ago
Old Toronto, Canada ABL Employment.com Full timeGet your foot in the door with a finance company! French bilingual Customer Service Representative. Perks – Full Time hours – $21-$24hr – Gain great experience – Hybrid work schedule – Work in a brand new state of the art office space Two month contract Responsibilities – Answer incoming calls and resolve customer complaints/issues in a positive...
-
French Bilingual Customer Service Representative
2 weeks ago
Toronto, ON, Canada ABL Employment.com Full time €21 - €24Get your foot in the door with a finance company! French bilingual Customer Service Representative. Perks – Full Time hours – $21-$24hr – Gain great experience – Hybrid work schedule – Work in a brand new state of the art office space Two month contract Responsibilities – Answer incoming calls and resolve customer complaints/issues in a...
-
Toronto, Canada Randstad Canada Full timeDo you enjoy working hybrid? Are you fluently bilingual English and French? How about working for a financial company? Are you looking for an opportunity to increase your knowledge in the finance world?We are looking to hire the right person to join an amazing team as a full time customer service representative. We are looking for someone who is ready to...
-
Toronto, Canada Randstad Canada Full timeDo you enjoy working hybrid? Are you fluently bilingual English and French? How about working for a financial company? Are you looking for an opportunity to increase your knowledge in the finance world?We are looking to hire the right person to join an amazing team as a full time customer service representative. We are looking for someone who is ready to...
-
Bilingual Customer Service Representative
2 weeks ago
Toronto, Canada Randstad Canada Full timeDo you have a passion for customer service? Are you fluent in English and French? Are you looking to kick-start your career with a great company? Do you enjoy problem-solving? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known Insurance company in the North York area.Type: Permanent Pay:...
-
Bilingual Customer Representative
2 weeks ago
Toronto, Canada Vault Credit Corporation Full timeSalary: Who we areVault Credit Corporation offers a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than traditional...
-
Bilingual Customer Service Representative
2 weeks ago
Toronto, Canada Randstad Canada Full timeAre you bilingual in French and English? Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? Do you enjoy working as part of a team? If you answered yes to these questions, then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a Financial company...
-
Bilingual Customer Service Representative
2 weeks ago
Toronto, Canada Randstad Canada Full timeAre you bilingual in French and English? Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? Do you enjoy working as part of a team? If you answered yes to these questions, then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a Financial company...
-
Bilingual Customer Service Representative
7 days ago
Toronto, Canada Randstad Canada Full timeAre you bilingual in French and English? Are you passionate about helping people? Do you enjoy speaking to customers and providing them with solutions? Do you enjoy working as part of a team? If you answered yes to these questions, then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a Financial company...
-
Bilingual Customer Service Representative
1 week ago
Toronto, Canada Adecco Full timeBilingual Customer Service Representative job openings in Toronto, ON Adecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON (bilingual French and English). These are full-time, permanent positions that have required working hours on a weekly rotating shift...
-
Bilingual Customer Service Representative
1 week ago
Toronto, Canada Adecco Full timeBilingual Customer Service Representative job openings in Toronto, ON Adecco Professional has partnered with a large financial services firm to hire for some Bilingual Customer Service Representative job openings in Toronto, ON (bilingual French and English). These are full-time, permanent positions that have required working hours on a weekly rotating shift...