Bilingual Customer Contact Center Representative

2 weeks ago

Toronto, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

In this role, professionally front face all internal/external parties including Clients/Advisors/Investors who contact to the Customer Contact Centre requiring additional support services offered by RBC Investor Services. This role is remote within the Toronto or Montreal Area.

What will you do?

  • Primarily responsible for professionally answering all incoming calls from Clients/Advisor/Investors of the Customer Contact Centre
  • Able to provide professionalism and composure when dealing with Clients internal/external
  • Quality Control
  • Return escalated calls
  • Producing and reporting of weekly and monthly Call Centre statistics.
  • Perform all required responsibilities as a representative of the Contact Centre
  • Front facing  with internal departments and internal/external Clients
  • Interaction with Team members of Contact Centre
  • Participate in monthly Self/Peer Call Coaching Evaluations
  • Daily/Monthly reporting to Management relating to self/team metrics
  • Work with Team/Supervisor to provide and produce above average Quality+ and SLS statistics
  • Escalate problematic issues to Management
  • Any other duties as assigned

What do you need to succeed?

Must-have

  • Mutual Fund experience
  • 1 to 3 years Call Centre or client service experience
  • English and French bilingualism
  • IFIC (Mutual Funds) Operations course for CSC (Canadian Securities Course) in progress or completed is an asset
  • Availability for contact Centre's operational hours: 8am to 8pm. Successful candidate must be flexible to work within these hours

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
  • Opportunity to obtain hands-on experience throughout your role
  • Working with an exciting, close-knit, supportive & dynamic group
  • Opportunity to collaborate with other business segments within the bank
  • Excellent career development and progression opportunities
  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation

Job Skills

Active Learning, Adaptability, Communication, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Product Services

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-05-07

Application Deadline:

2024-05-21

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

  • Bilingual Customer Contact Center Representative

    6 days ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity? In this role, professionally front face all internal/external parties including Clients/Advisors/Investors who contact to the Customer Contact Centre requiring additional support services offered by RBC Investor Services. This role is remote within the Toronto or Montreal Area.What will you do?Primarily...

  • Bilingual Customer Contact Center Representative

    1 week ago

    TORONTO, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity? In this role, professionally front face all internal/external parties including Clients/Advisors/Investors who contact to the Customer Contact Centre requiring additional support services offered by RBC Investor Services. This role is remote within the Toronto or Montreal Area.What will you do?Primarily...

  • Bilingual Customer Contact Center Representative

    1 week ago

    Toronto, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity? In this role, professionally front face all internal/external parties including Clients/Advisors/Investors who contact to the Customer Contact Centre requiring additional support services offered by RBC Investor Services. This role is remote within the Toronto or Montreal Area.What will you do?Primarily...

  • Bilingual Customer Representative

    1 month ago

    Toronto, Canada Vault Credit Corporation Full time

    **Who we are** Vault Credit Corporation offers a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than traditional...

  • Bilingual Customer Representative

    4 weeks ago

    Toronto, Ontario, Canada Vault Credit Corporation Full time

    Salary: Who we areVault Credit Corporation offers a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than traditional...

  • Call Center Representative

    6 days ago

    Toronto, Canada AvantDerm Full time

    Overview AvantDerm is a unique dermatology clinic in Toronto's Distillery District. We are the first in Canada to offer patients with a referral a daily walk-in option and we also provide full-service dermatology: medical, cosmetic and clinical trials. We're adding to our team and looking for a confident and skilled Call Center Representative working with...

  • Bilingual Customer Support Representative

    6 days ago

    Toronto, Canada Procore Technologies Full time

    **Job Description**: What if you could use your people skills to support a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, yet it’s also one of the world’s least digitized and least served industries. That’s why we’re...

  • Bilingual Customer Support Representative

    1 month ago

    Toronto, Canada Procore Full time

    What if you could use your people skills to support a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, yet it’s also one of the world’s least digitized and least served industries. That’s why we’re looking for a...

  • Contact Center QA

    5 days ago

    Toronto, Canada Quantum World Technologies Inc. Full time

    Contact Center applications, QA, AMLJob Description:Experience on testing Contact Center applicationsExperience as QA/ TestingKnowledge on QA and Defect ProcessKnowledge of ALM / JIRA Good Communication and Coordination abilityExperience Leading QA activities. Knowledge of Selenium / API testing good to have.

  • Contact Center QA

    4 days ago

    Toronto, Canada Quantum World Technologies Inc. Full time

    Contact Center applications, QA, AML Job Description: Experience on testing Contact Center applications Experience as QA/ Testing Knowledge on QA and Defect Process Knowledge of ALM / JIRA Good Communication and Coordination ability Experience Leading QA activities. Knowledge of Selenium / API te

  • Contact Center QA

    6 days ago

    Toronto, Canada Quantum World Technologies Inc. Full time

    Contact Center applications, QA, AML Job Description: Experience on testing Contact Center applications Experience as QA/ Testing Knowledge on QA and Defect Process Knowledge of ALM / JIRA Good Communication and Coordination ability Experience Leading QA activities. Knowledge of Selenium / API testing good to have.

  • Contact Center QA

    6 days ago

    Toronto, Canada Quantum World Technologies Inc. Full time

    Contact Center applications, QA, AML Job Description: Experience on testing Contact Center applications Experience as QA/ Testing Knowledge on QA and Defect Process Knowledge of ALM / JIRA Good Communication and Coordination ability Experience Leading QA activities. Knowledge of Selenium / API testing good to have.

  • Contact Center QA

    6 days ago

    Toronto, Canada Quantum World Technologies Inc. Full time

    Contact Center applications, QA, AMLJob Description: Experience on testing Contact Center applications Experience as QA/ Testing Knowledge on QA and Defect Process Knowledge of ALM / JIRA Good Communication and Coordination ability Experience Leading QA activities. Knowledge of Selenium / API testing good to have.

  • Bilingual Call Center Supervisor

    3 weeks ago

    Toronto, Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality...

  • Bilingual Call Center Supervisor

    3 weeks ago

    Toronto, Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality...

  • Bilingual Call Center Supervisor

    3 weeks ago

    Toronto, Canada Altis Recruitment Full time

    Seeking a Fluently Bilingual Call Centre Supervisor to join our client, a well-known organization in the nonprofit space. This is a 6 month contract, starting on an 11 week probationary period, with a strong possibility of extension. This is a fully remote position and may be performed anywhere in Canada. The successful candidate would oversee the quality...

  • Contact Center QA

    7 days ago

    Toronto, Canada Quantum World Technologies Inc. Full time

    Contact Center applications, QA, AMLJob Description:Experience on testing Contact Center applicationsExperience as QA/ TestingKnowledge on QA and Defect ProcessKnowledge of ALM / JIRA Good Communication and Coordination abilityExperience Leading QA activities. Knowledge of Selenium / API testing good to have.

  • Contact Center QA

    7 days ago

    Toronto, Canada Quantum World Technologies Inc. Full time

    Contact Center applications, QA, AMLJob Description:Experience on testing Contact Center applicationsExperience as QA/ TestingKnowledge on QA and Defect ProcessKnowledge of ALM / JIRA Good Communication and Coordination abilityExperience Leading QA activities. Knowledge of Selenium / API testing good to have.

  • Contact Center QA

    5 days ago

    Toronto, Canada Quantum World Technologies Inc. Full time

    Contact Center applications, QA, AML Job Description: Experience on testing Contact Center applications Experience as QA/ Testing Knowledge on QA and Defect Process Knowledge of ALM / JIRA Good Communication and Coordination ability Experience Leading QA activities. Knowledge of Selenium / API testing good to have.

  • Call Center Representative

    3 weeks ago

    Toronto, Canada VB Full time

    We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both...