Service Account Management Lead

2 weeks ago

Toronto, Canada Ontario Ministry of the Solicitor General Full time

Would you like to be part of an organization that is focused on sustaining and improving the Public Safety Radio Network (PSRN) services that our province relies on to protect our communities and keep Ontarians safe during emergencies? Are you an innovative and collaborative leader that identifies opportunities for continuous improvement and building strong relationships and partnerships to meet program goals and objectives? Do Public Safety Radio Network Infrastructure design, planning, lifecycle, implementation, operations and oversight, procurement and contract management, customer service, and project management interest you? If so, consider this opportunity within the Ministry of the Solicitor General.

The Government Mobile Communications Branch is looking for a talented Service Account Management Lead to work amongst a diverse team of Ontario Public Service (OPS) professionals on this high-profile, complex, challenging, enterprise-wide, public safety transition project. In this position, you will lead projects and teams related to the new and existing network across the province.

If you have proven experience working on large-scale, complex projects or networks, and want to be part of the dedicated team revitalizing the critical lifeline of emergency response in Ontario, we want you

OPS commitment to diversity, inclusion, accessibility and anti-racism

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

What can I expect to do in this role?

**As a Service Account Management Lead, you will**:
Provide strategic direction in the promotion, provisioning and implementation of public safety radio civil infrastructure with multiple ministry and I&IT clients within the OPS
Plan, coordinate, operate and manage public safety radio civil infrastructure
Manage development, coordination, implementation, lifecycle and evaluation of public safety radio civil infrastructure
Market solutions, concepts and services, and support clients to gain acceptance and support by providing direction to clients in the OPS community
Lead/participate in continuous improvement of services
Evaluate performance of services against business needs, identify issues, and implement corrective action
Evaluate requests for proposals (RFPs) to ensure value and quality of goods and services, monitor vendor contracts within the organization, and provide day-to-day management of external consultants or other support personnel

**Location**: North Bay, Toronto

How do I qualify?

Technical Knowledge and Skills

**You have**:
Demonstrated experience in working with large-scale public safety radio system civil infrastructure that utilize land, towers, buildings, shelters, generators, HVAC and power systems.
Demonstrated knowledge and experience in TSSA, CSA, building code and civil infrastructure management in a large-scale wireless system.
Strong understanding of power technologies and solutions.
Understanding of communication shelter and power technologies.
Demonstrated knowledge in service delivery management, operational planning, and public safety radio civil infrastructure management.
Knowledge of policy development standards and implementation principles, and the public safety radio civil infrastructure industry.
Knowledge of technology trends and best practices in I&IT governance and policies, procedures, and directions to evaluate/develop alternative solutions and ensure compliance with policies and directives.
Proven knowledge of change management methodologies, process, and best practices.
Knowledge of marketing techniques to promote, advise and educate management, clients and partners on the public safety radio network civil infrastructure.
Planning skills to participate in development of strategic and operational plans.

Coaching and Communication (oral and written) Skills

You have demonstrated experience to provide coaching and direction to staff, and discuss civil infrastructure requirements and options with management and clients.
You can provide advice and information to management, and prepare a range of reports, recommendations and communications.

Relationship Management, Consultation, and Negotiation Skills

You can deliver business consulting services, and provide advice on creating and delivering effective public safety radio civil infrastructure solutions.
You have demonstrated presentation and facilitation skills.
You can manage business relationships when working with multiple organizations and staff.
You can translate highly complex technologies to business stakeholders.
You can assess business needs against public safety radio civil infrastructure technology, and articulate the financial risks and implications.

Analytical and Problem-Solving Skills

You can identify and evaluate strategic directions for the provision of public safety radio civil infrastructure.
You can identify an

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