Growth Account Manager
2 weeks ago
**Deliverect**
As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.
**Omnichannel Innovation**
Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape.
**Unlocking Benefits**
Our meticulously crafted solutions provide a multitude of benefits:
**_
Growing Sales:_** Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.
**_
Optimised Operations:_** As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.
**_
Elevated Customer Satisfaction:_** Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.
**Dynamic Team and Values**
Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.
Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.
**Department Focus**
Meet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Think of us as your growth partners, dedicated to ensuring that every business maximises the potential of our platform's features and functionality.
Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; we're here to build long-term relationships. See us collaborating with our customers, uncovering growth opportunities, and co-creating innovative strategies that set the stage for their success.
At Deliverect, we don't just talk about growth—we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape, proving that success is not just a destination but a journey we navigate together.
**Your Impact**
As the Growth Account Manager - Team Lead, you will be at the forefront of driving and overseeing growth initiatives within the assigned region for Deliverect. Your primary responsibility will be to champion and manage business expansion efforts, ensuring a robust and sustainable growth trajectory. Leading a dynamic team of Growth Account Managers, you will guide them toward achieving strategic objectives and exceeding targets. This leadership role is tailored for a seasoned professional with a proven track record of leading and scaling high-performing growth teams.
**A Typical Day**:
- Develop and execute a comprehensive growth strategy for the region, analyzing customer data to identify up-selling opportunities and maximize revenue growth. Relay and train the team on the strategy for effective implementation.
- Lead, mentor, and manage a team of five Growth Account Managers, ensuring they meet individual and collective targets. Utilize data analytics to optimize team performance and identify areas for improvement.
- Foster strong relationships with internal and external stakeholders to support and enhance growth initiatives.
- Monitor and analyze team performance metrics to ensure targets are met and identify areas for improvement. Collaborate effectively with product and implementation teams regarding integrations.
- Ensure team members are provided with necessary training and resources to succeed.
- Collaborate with Sales and Customer Success functions to ensure client sa
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