Information Officer

4 months ago

Edmonton, Canada Government of Alberta Full time

**Job Information**

Job Requisition ID: 62670
Ministry: Service Alberta and Red Tape Reduction
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Temporary Salaried
Scope: Open Competition
Closing Date: September 19, 2024
Classification: Administrative Support 5

**Salary**: $1,913.27 to $2,342.49 bi-weekly ($49,936- $61,139/year)

The Residential Tenancy Dispute Resolution Service (RTDRS) is a quasi-judicial tribunal that offers landlords and tenants a method of resolving disputes under the jurisdiction of the Residential Tenancies Act and the Mobile Home Sites Tenancies Act without going to court. The service is faster, less expensive and less formal than the courts. Hearings result in a binding and enforceable order. The RTDRS is a busy, fast-paced environment providing excellent service to Albertans.

**Role Responsibilities**:
Key responsibilities for this position will include:

- Providing information to the public, internal and external stakeholders by way of telephone, in-person, electronic mail, fax or written correspondence.
- Reviewing documents, accepting payments, scheduling hearings, and filing with the Court of King’s Bench, etc.
- Liaising with the courts and other department/outside agencies to ensure the smooth and timely flow of documentation through the legal system.
- Conducting administrative duties, which will include compiling, maintaining data and files, assisting in assigned project and other ancillary functions.

Your agility will enable you to adapt to the fast-paced environment, while your drive for results will ensure that you consistently provide accurate and timely information to clients. You will have the opportunity to develop yourself and others as you receive high-quality training and contribute to a collaborative team. Building collaborative environments and developing networks will be crucial for working effectively with both internal and external stakeholders. Systems thinking will guide your approach to complex tasks, ensuring you consider the broader impact of your actions. Lastly, your creative problem-solving skills will help you address diverse customer needs and find effective solutions, all while maintaining a high level of personal accountability and professionalism with mínimal supervision.

Please

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

- Agility
- Drive for Results
- Develop Self and Others
- Build Collaborative Environments
- Develop Networks
- Systems Thinking
- Creative Problem Solving

**Qualifications**:
**Minimum Requirements**:

- High school diploma
- PLUS 3 years minimum related experience (or equivalent as described below).
- Equivalencies will be considered based on one-year of experience for one year of education or one year of education for one year of experience.
- A related 2-year related diploma and 1 years of related experience.
- A related 1-year certificate and 2 years related experience.
- A related bachelor’s or master’s degree.

**Assets**:

- Proven ability to deliver customer service in fast-paced, dynamic environments, adept at managing complex and diverse customer needs.
- Demonstrated written and verbal communication skills, with a track record of effectively conveying information to various stakeholders.
- Experience with data entry, documentation, and records management.
- Experience with consultation both in person and over the phone.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to

**Notes**:
**Hours of Work**:
7.25 hours / 36.25 hours a week.

**Term of Employment**:
This position a full time, temporary 2-year position.

**Location**:
44 Capital Blvd. (10044-108 Street) in Edmonton.

**Additional Information**:
Please ensure your resume and cover letter highlights how your previous work experience is related to the qualifications and requirements for this position. Resumes should clearly state the employment dates on your resume with the month and the year. This will be used to evaluate written communication and attention to detail required by this position.

Links and information on what the GoA has to offer to prospective employees.
- Working for the Alberta Public Service
- Public Service Pension Plan (PSPP)
- Management Employees Pension Plan (MEPP)
- Alberta Public Service Benefit Information
- Professional learning and development
- Research Alberta Public Service Careers tool
- Positive workplace culture and work-life balance.
- Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreem

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