Associate Fraud Investigator

2 months ago

Winnipeg, Canada SkipTheDishes Full time

**The opportunity**:
We're revolutionizing the way humanity eats, and there's a lot of room for optimization and growth. That's where you come in. Your ingenuity will help us continue to drive innovation, making an impact on the reliability, performance, and scalability of JET's industry-leading technology.

Skip continually looks for high performers who are excited to join our entrepreneurial team to revolutionize food ordering and the delivery industry. We are a technology and logistics company that partners with restaurants across North America to provide access to top restaurants. Skip simplifies this process and provides an outstanding experience to users by using innovative technology and an extensive courier network.

As an Associate Fraud Investigator you will work in a dynamic team providing investigative services and responses to both internal and external threats and or offences. Implements work that focuses on prevention and recovery of fraud in accordance with applicable procedures. Conducts comprehensive investigations and provides consultation and analysis to business. Implements strategic priorities in alignment with standards and operations procedures.

**What's On Your Plate**:

- Self-starter putting customer requests and work queues first.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Eager to learn from the other members of the team.
- Identifies emerging issues and trends to facilitate decision-making.
- Contributing and adhering to patterns and processes.
- Investigates and responds to threats or offences involving Courier, Customers, Restaurant Partners, and Employees in all JustEatTakeAway markets.
- Exercises judgement to identify, diagnose, and solve problems within given rules.
- Ability to prioritize work and document daily productivity.
- Works well independently and in a team setting and regularly handles non-routine situations.
- Broader work or accountabilities may be assigned as needed.
- Uses best practice to improve products/services or processes.

**Recipe for Success**
**Key ingredients**:

- Familiar with basic JET systems OR have basic knowledge of fraud tools & concepts
- Able to focus on assigned duties with a high degree of productivity with moderate supervision.
- Shadow and assist the team with data gathering.
- Analytical approach.
- Ability to see the bigger picture, trends, opportunities.
- Intermediate Excel skills.
- Understanding of online fraud scenarios.
- Understanding of credit card dispute/chargeback process.
- Proven track record of delivering high quality work.
- Experience working in a technical environment.
- Previous work in online support, financial/clerical, accounting, investigatory, or analytical roles.
- Successful stakeholder management experience.

**Optional toppings**:

- Basic SQL.
- Basic payments flow knowledge.
- Good understanding of JET systems.
- Good understanding of internal Skip or JustEat Customer/Restaurant/Courier care processes.

**Why work at SkipTheDishes?**

We've built our business on having the widest choice available on our platform - connecting millions of customers with over 155,000 restaurants across 23 countries - with over 100 different cuisines from local independents to globally famous restaurants, available to order via our app and website.

We provide the platform and tools to help independent restaurants move online and reach a significantly broader customer base - to generate increased orders and grow their businesses. We also provide the insights, advice, and support our growing community needs to satisfy customers and help raise standards across a vibrant takeaway sector.

We're built to deliver behind the scenes too. To make SkipTheDishes the great company it is, it takes a great team of people. Which is why all of our colleagues are welcomed into a diverse and inclusive workplace where they feel they can belong. We're passionate about nurturing our people and offer a full programme of training and support to our employees - helping them to develop their careers in a way that suits them.

No matter who you are, what you look like, who you love, where you are from, religious beliefs or takeaway preferences you could find your place at Just Eat. We're a diverse and inclusive workplace that promotes a sense of belonging, allowing all of our people to bring their most colourful and complex selves to work every day.

**What It's Like to Work at Skip: Picture this: you, dressed in your fave casual attire, amongst a team of friendly and passionate colleagues. You feel pride knowing your input and uniqueness are not only embraced but make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.**

**That's just a small taste of what it's like to work at one of Canada's leading tech companies. If you're hungry for opportunity, growth, and something meaningful in a dy

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