Supervisor, Investigations

4 weeks ago

Winnipeg, Canada Canada Life Assurance Company Full time

**Job Description**:
We are looking for a **_Supervisor, Investigations - Detection, Prevention & Integrity Services, Group Customer (DPIS)_**

DPIS in Group Customer Fraud Management is looking for a leader who enjoys challenges and has an enthusiasm for creative and innovative solutions to investigations of group benefits fraud and abuse schemes. Our next leader will have a passion for supporting their team of investigators while embracing a lead at all levels philosophy.

As the leader of your team, you must possess superior communication and organization skills to ensure the team’s success. You must be an excellent motivator, be goal oriented and understand how to help your team achieve its objectives. You must have the ability to think outside the box, while seeking ways to improve processes. You must have the desire to drive the business forward while mentoring a team of investigators for future growth.

This is an exciting opportunity for anyone looking to further develop their leadership skills and who wants to be part of a team integral to the success of our Group Customer vision, values, and organizational strategies.

**What you will do**
- Demonstrate leadership while empowering all team members to lead at all levels
- Coach and mentor team members, providing them with support on their daily work including continuous feedback on performance
- Lead and coordinate investigations
- Provide feedback and direction on investigative plans
- Monitor and ensure that workloads for each team member are reasonable yet challenging while meeting client reporting needs
- Ensure quality levels are being met and identify where training and or process opportunity improvements may exist
- Ensure that each team member is improving in quality, efficiency, and knowledge
- Ensure the appropriate handling of all customer complaints
- Collaborate with other key Group Division areas to arrive at innovative customer solutions
- Provide feedback and recommendation on process improvement

**What you will bring**
- Proven leadership and decision-making skills
- Critical thinking and problem-solving skills
- Related post-secondary education and/or a combination of education and more than 3 years’ experience in a leadership position managing direct reports
- Exceptional written and verbal communication skills
- Excellent organizational skills with the ability to adapt to changing priorities in an environment with fluctuating work volumes
- Ability to work independently
- Proven ability in providing superior customer service
- Strong diplomacy and negotiating skills
- Ability to work effectively in a team environment by collaborating, supporting, and motivating the team
- Demonstrated proficiency using Microsoft Excel, Word, and Outlook
- Experience in leading or conducting investigations considered an asset
- Ability to speak French is considered an asset

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

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