Inside Sales and Technical Product Support

3 weeks ago

Nisku, Canada Nisku Industrial Coatings Ltd. Full time

We are proud to be in our 21st year in business supplying local, national, and international companies with high quality paint and coatings, equipment, and consulting services.

We are looking for an energetic, capable individual with a willingness to learn, that is ambitious, outgoing, and driven to perform. The position requires someone who enjoys interacting with people, problem-solving, and a great attitude. There is also a focus around colours and understanding our matching software and colour library organization, but also a diversity with a variety of roles and responsibilities that allow you to take a customer order from start to finish.

Our company is looking to fill an important role that focuses on B2B inside sales, customer service, and technical support. It includes taking customer orders, processing payments, fulfilling with the required products when needed, and creating appropriate documentation. Being a small, family business, everyone has an opportunity to perform tasks in a variety of business operations.

**Are you some or most of the following?**
- You enjoy the challenge of finding and realizing new customer accounts.
- Are organized and focused.
- You take pride in your work.
- You have a great eye for colours, shades, and tones.
- New products are exciting to learn about and you want to explore the possibilities of developing new skills and knowledge.
- It is energizing to help customers find the best product for their project and educate them on their options. You believe every customer is an opportunity to teach, learn, and develop your own interpersonal and technical skills.
- You enjoy learning new things and discovering new technology and methods for making your job easier and more efficient.
- You value communication and aren’t afraid to make suggestions to improve processes.
- You enjoy working with your teammates, but also value your solo projects.
- You know when to ask for help.
- You don’t mind getting your hands dirty.
- You have an eye for detail.
- You are committed to making a safe and friendly work environment for yourself, fellow employees, customers, and other service providers.

**As an Inside Salesperson your role includes**:

- Lead generation, customer acquisition, and growing existing sales.
- Research new markets and opportunities.
- Develop customer and vendor relationships.
- Assist in educating customers about products, learning about their project, and making suitable recommendations.
- Managing returns or product issues in a timely and professional manner.
- Prepare required documents, process payments, and verify completion of orders.
- Verify inventory levels for orders.
- Records maintenance where required, such as colour library management, filing, and data entry.
- Other tasks that are assigned.
- General customer service and CRM.

**Required Skills and Qualifications for the Role**
- 1-3 years experience in a customer service focussed, sales-driven environment.
- High School Diploma / GED or higher.
- Able to work collaboratively with great interpersonal skills.
- Have an aptitude for recognizing colours and colour properties.
- Familiar and comfortable with computers and programs such as Excel and Word and are open and capable of learning new software systems.
- Ability to multi-task, prioritize, and manage time effectively is required.
- Ability to work in a fast-paced environment.
- A knowledgeable proficiency of measurements, mathematics, fractions, and numbers, especially as pertaining to colour formulas and mix ratios.

**Other Appreciated Attributes**
- Friendly, helpful demeanor.
- Ability to work independently with mínimal supervision.
- Good problem solving & decision-making skills.
- Focus, patience, and diligence.
- Attention to detail & desire for quality.
- Desire for continual learning, development, and advancement.
- Positive, friendly, and energetic attitude.
- Punctual and reliable.
- Respond well to instruction.

**What else are we offering?**
- Competitive salary and commission
- Full-time, permanent position
- Health & dental benefits

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Nisku, AB T9E 7X4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Retail sales: 1 year (preferred)
- sales: 1 year (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person

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