Supervisor, Winter Adventures

2 months ago

Blue Mountains, Canada Blue Mountain Resort Full time

Seasonal (Seasonal)
**WHAT'S IN IT FOR ME?**

Resort Perks:

- Free Alterra Mountain Pass for employees; ski or ride for free at 14 Alterra owned destinations
- Alterra Mountain Passes for your family
- Discounts on Blue Mountain Lift tickets.
- Free rentals;
- Staff priced meals &Starbucks treats;
- Staff room rates at all our hotels;Retail savings at Burton, Columbia, North Face, Red Devil, Hillside, and more

The Supervisor is responsible to assist with the training content and day to day operational support of the Winter recreation Attractions which includes **Tubing, Skating and the Canopy Climb.** Additionally maintaining a high level of guest and employee experience. They will work in cooperation with departmental Assistant Managers to ensure that the training content and standard operating procedures are both manageable for staff and are in accordance with the safety and service standard goals of these departments.

**Hourly Rate**: $20.91

**Status**: Full Time, Seasonal

**WHAT **WILL I BE DOING?**
- Work alongside staff in all areas of the operation
- Set clear expectations for staff, motivate, coach, & recognize great performance. Implementing new policies and procedures and ensuring compliance; provides staff with the tools that they require to complete the job and/or task expected of them.
- Monitor the delivery of products and ensure quality meets the standards set by the department and the company; Handle customer service shortfalls and service recovery in coordination with the Assistant Manager, Recreation Attractions
- Ensures the accuracy and timeliness of Payroll
- Assist with on-boarding new employees, continues training and evaluating performance; assists with coordinating of staff to include hiring, scheduling, uniforms, rewards & recognitions, performance reviews and corrective coaching.
- Prepare, execute and document a comprehensive training plan for the department. This includes all mandatory training as per the MOL; Coordination of accident/incident procedures along with documentation
- Daily assessment of the operations to determine opening/closing times, delays of regularly scheduled operating hours etc.

**WHAT DO WE NEED FROM YOU?**
- 2 years' of leadership experience at a Supervisory level
- Training program execution and management.
- Labour cost control; consistently looking for efficiencies in our processes.
- Coaching for performance. Exploring various approaches to motivate employees to maintain our service standards.
- Service recovery. Listen and lead with empathy.
- Guest and employee safety. Safety is our priority.
- Time management. Prioritize tasks and be flexible.

**BLUE MOUNTAIN RESORT COMPANY OVERVIEW**

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

**ALTERRA COMPANY OVERVIEW**

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

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