Call Center Manager

4 weeks ago

South Calgary, Canada ABM College Full time

A private education Institution client of ours is in search of a results-driven Call Center Manager who can effectively lead a team of over 50 employees and achieve outstanding sales performance.

**Duties and Responsibilities**:

- Oversee and train the Admissions Department of the College.
- Plan, devise, and implement strategies to improve the enrollment rate.
- Provide leadership to Admissions staff at the campus.
- Promote and sell all the programs of the college to prospective students.
- Meet or exceed the College’s enrollment target every month.
- Perform recruitment tasks like warm calling, student interviews, and information sessions and book appointments for admissions.
- Assist prospective students in their career exploration.
- Advice prospective students about the different Programs offered admissions procedures, eligibility, costs involved, and financial assistance services.
- Provide clarifications to prospective students’ queries in a professional manner.
- Assist prospective students with the admissions process.
- Participate in all recruitment events, open houses, school fairs, information sessions, exhibitions, school visits, and off-campus events.
- Help arrange orientation programs, educational workshops, and graduate programs for students if needed.
- Provide support to prepare admission-related presentations and host student receptions.
- Maintain a database of student information, telephone logs, and student feedback to generate student reports for management whenever required.
- Other related duties as assigned.

**Qualifications**:

- Post Secondary Education in Business, Sales, Advertising, Marketing, and other related fields.
- At least 3 years experience as an Admissions Manager/Call Center Manager (preferred).
- At least 3 years of proven sales experience.
- A minimum of three years of verified sales experience within a call center setting is required.
- Advanced knowledge of an Admission process within a post-secondary environment demonstrating knowledge of Admission criteria, policies, and procedures.
- Expertise in sales and customer service oriented.
- Must be goal-oriented and deadline-driven.
- Ability to thrive in highly demanding situations.
- Excellent communication skills both oral and written.
- Excellent interpersonal communication skills and possesses a positive attitude and a genuine interest in helping others achieve their goals.
- Ability to perform tasks with accuracy, promptness, and with mínimal supervision.
- Excellent organizational, time management, and multi-tasking skills.
- A self-starter and a superior problem solver.
- Proficient with Microsoft Office Applications.

**Job Type**:Full-time.

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