Call Center Manager

4 weeks ago


Calgary, Canada ABM College Full time

ABM College is one of the leading career training institutions in Alberta and Ontario. Throughout its history, ABM College has provided students with professional training, academic knowledge, and the right skill-set to meet employment market demands.

ABM College is currently looking for a highly competent, energetic, exceptionally motivated, and target-oriented
**Admissions Manager/Call Center Manager**.

**Duties and Responsibilities**:

- Oversee and train the Admissions Department of the College.
- Plan, devise, and implement strategies to improve the enrollment rate.
- Provide leadership to Admissions staff at the campus.
- Promote and sell all the programs of the college to prospective students.
- Meet or exceed the College’s enrollment target every month.
- Perform recruitment tasks like warm calling, student interviews, and information sessions and book appointments for admissions.
- Assist prospective students in their career exploration.
- Advice prospective students about the different Programs offered admissions procedures, eligibility, costs involved, and financial assistance services.
- Provide clarifications to prospective students’ queries in a professional manner.
- Assist prospective students with the admissions process.
- Participate in all recruitment events, open houses, school fairs, information sessions, exhibitions, school visits, and off-campus events.
- Help arrange orientation programs, educational workshops, and graduate programs for students if needed.
- Provide support to prepare admission-related presentations and host student receptions.
- Maintain a database of student information, telephone logs, and student feedback to generate student reports for management whenever required.
- Other related duties as assigned.

**Qualifications**:

- At least a Bachelor’s Degree in Education, Sales, Advertising, Marketing, and other related fields.
- At least 3 years experience as an Admissions Manager/Call Center Manager (preferred).
- At least 3 years of proven sales experience.
- At least 100 people handled in the current or previous job.
- Proven sales performance history.
- Advanced knowledge of an Admission process within a post-secondary environment demonstrating knowledge of Admission criteria, policies, and procedures.
- Expertise in sales and customer service oriented.
- Must be goal-oriented and deadline-driven.
- Ability to thrive in highly demanding situations.
- Excellent communication skills both oral and written.
- Excellent interpersonal communication skills and possesses a positive attitude and a genuine interest in helping others achieve their goals.
- Ability to perform tasks with accuracy, promptness, and with mínimal supervision.
- Excellent organizational, time management, and multi-tasking skills.
- A self-starter and a superior problem solver.
- Proficient with Microsoft Office Applications.

**Job Type**:Full-time.



  • Calgary, Canada Pinnacle Transport Ltd. Full time

    Call Center Representative **Duties**: - Answer incoming customer calls and respond to customer inquiries in a professional and timely manner - Provide accurate information about products, services, and company policies - Handle and resolve customer complaints or issues with patience and empathy - Perform data entry tasks to update customer records and...

  • Call Center Manager

    2 months ago


    South Calgary, Canada ABM College Full time

    A private education Institution client of ours is in search of a results-driven Call Center Manager who can effectively lead a team of over 50 employees and achieve outstanding sales performance. **Duties and Responsibilities**: - Oversee and train the Admissions Department of the College. - Plan, devise, and implement strategies to improve the enrollment...


  • Calgary, Canada Dr Bishop and Associates Full time

    Dr. Bishop & Associates is a busy Optometric office looking for a high-performance, detail-oriented Full-Time Call Center Representative for our Douglas Glen (SE) Administrative location. **Responsibilities**: *Answering incoming and making outbound phone calls *Will have the potential to be cross trained as an Optometric Assistant *Extensive education...


  • Calgary, Canada Dr Bishop and Associates Full time

    Dr. Bishop & Associates is a busy Optometric office looking for a high-performance, detail-oriented Full-Time Call Center Representative for our Douglas Glen (SE) Administrative location. **Responsibilities**: *Answering incoming and making outbound phone calls *Will have the potential to be cross trained as an Optometric Assistant *Extensive education...


  • Calgary, Canada Dr Bishop and Associates Full time

    Dr. Bishop & Associates is a busy Optometric office looking for a high-performance, detail-oriented Full-Time Call Center Representative for our Douglas Glen (SE) Administrative location. **Responsibilities**: *Answering incoming and making outbound phone calls *Will have the potential to be cross trained as an Optometric Assistant *Extensive education...


  • Calgary, Canada The Gentlemen Pros Full time

    Shift -full time - 4 days on 3 days off - 10 hour days Part Time Available The Gentlemen Pros are seeking an enthusiastic customer service representative for our call centre. Main Responsibilities: - Deliver first-class customer experiences by answering questions and providing information in response to concerns and requests - Administrative duties as...


  • Calgary, Canada ABM College Full time

    **Job Position: Call Center Representative (Sales)** **(Full-Time Position)** ABM College is currently seeking a full-time **Call Center Representative (Sales**) for immediate hire at our Calgary campus. Our Advisors are dedicated to assisting potential students in selecting and enrolling in their ideal program. The position is best suited for highly...


  • Calgary, Canada ABM College Full time

    ABM College is currently looking for a highly competent, energetic, and exceptionally motivated Call Center Representative. **Company Overview**: ABM College is one of the leading career training institutions in Alberta and Ontario. Throughout its history, ABM College has provided students with professional training, academic knowledge, and the right...


  • Calgary, Canada ABM College Full time

    ABM College is currently looking for a highly competent, energetic, and exceptionally motivated Call Center Representative. **Company Overview**: ABM College is one of the leading career training institutions in Alberta and Ontario. Throughout its history, ABM College has provided students with professional training, academic knowledge, and the right skill...


  • Calgary, Canada ABM College Full time

    ABM College is currently looking for a highly competent, energetic, and exceptionally motivated Call Center Representative. **Company Overview**: ABM College is one of the leading career training institutions in Alberta and Ontario. Throughout its history, ABM College has provided students with professional training, academic knowledge, and the right skill...


  • Calgary, Canada Trail Appliances Ltd. Full time

    **Why Trail?** **The Perks** Trail Appliances values their employees and provides a comprehensive and competitive total rewards package including: - Statutory holidays off - Employee & family assistance program - Staff incentives and rewards - Employee discounts **The Role** We are seeking a highly motivated and customer-oriented individual to join our...


  • Calgary, Canada MCI, LC Full time

    POSITION OVERVIEW MCI is looking for Alberta work at home customer service, help desk, technical support, and sales representatives to support April demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services. All it takes to get...


  • Calgary, Canada Heninger Toyota Full time

    Heninger Toyota has an exciting opportunity to join our growing service team! This position's compensation package includes a flat salary plus performance-based bonuses. As the first Toyota Dealership in Alberta, we have been building our reputation for customer excellence for over 53 years. We offer a performance-driven culture with a focus on employee...

  • Call Center Agent

    6 days ago


    Calgary, Canada Mini Mall Storage Properties Full time

    Established in 2020, Mini Mall Storage Properties has been successfully acquiring storage facilities throughout North America with rapid expansion in the United States. We have a team of talented and diverse self-storage experts who span across 12 states and 7 provinces to support and manage our rapid growth across North America. With over 50,000 units and...


  • Calgary, Canada Trail Appliances Ltd. Full time

    Why Trail?At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply today! The PerksTrail Appliances values...


  • Calgary, Canada Trail Appliances Ltd. Full time

    Why Trail?At Trail Appliances, we give you the support, tools, training, and a mentor to succeed. By becoming a member of the Trail family, you will be joining a diverse network of high performing, talented individuals who are continuously learning and growing everyday. Looking for a career and not just a job? Apply today! The PerksTrail Appliances values...

  • Priority Services

    1 week ago


    Calgary, Canada NAPA Auto Parts Full time

    Company Description **Be part of a community of authentic, proud and trusted people** At UAP, we believe we don’t just deliver car and heavy vehicle parts all around the country; **we also** help keep Canadians moving **forward**. This makes for a special kind of workplace. We have the experience and strength of our 100-year legacy and the desire to...

  • Call Operator

    2 weeks ago


    Calgary, Canada Cisar Construction Ltd Full time

    **About Us**: **Cisar Construction Ltd** is a leading construction company, specializing in residential and commercial projects. With a commitment to quality, safety, and customer satisfaction, we pride ourselves on our professional approach and excellent service delivery. **Key Responsibilities**: - **Handle Incoming Calls**: Answer and direct phone calls...


  • Calgary, Canada Indigo Park Canada Inc Full time

    Indigo Park is looking for an analytical problem solver with strong organizational and professional customer service skills who communicates effectively for our Calgary office. As a detailed oriented and accuracy-driven Guest Services Representative, you will respond to customer inquiries ensuring customers receive timely resolution and accurate...


  • Calgary, Canada Indigo Park Canada Inc Full time

    Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 10...