Call Center Clerk

4 weeks ago


Calgary, Canada Indigo Park Canada Inc Full time

Indigo Park is currently seeking a customer service motivated professional to join our team at the Calgary International Airport in the position of Call Centre Agent. This is a full time position, Monday to Friday 2pm - 10:30pm.

**Why Join Indigo?**
- Growth in a dynamic and supportive team
- Employee Referral Bonuses
- Sites easily accessible by public transit

**What Would You Be Doing?**
- Assist passengers/customers via telephone and intercom, with any type of parking and payment issues of all parking lots including employee lots
- Answer calls of general inquiries (i.e.: rates, garage heights)
- Answer calls from emergency stations
- Track equipment station issues
- Conduct license plate searches for lost tickets
- Communicate directly and empathetically to alleviate time-sensitive passengers/customer’s inquiries
- Dispatch Enforcement Officers to assist passengers/customers for a vehicle boost
- Monitor queues and operational ticketing processes using internal tools and systems to ensure smooth functioning and successful ticketing in and out parking
- Triage appropriately by using good judgment, to accelerate incident resolution while balancing competing priorities
- Observe security monitors to detect parking or property crimes
- Observe security monitors to assist airport security for possible potential breach of public safety

**What Are We Looking For?**
- Speak English well and communicate effectively
- Confidence in using monitoring tools and the telephone system
- Must be pleasant and cordial
- Possess superior customer service skills
- Extremely organized
- Works well in a fast-paced environment
- Punctual, mature and reliable
- Ability to take charge of situations and use good judgment
- Must be a team player
- Must have working knowledge of monitoring systems, intercoms and telephones

Indigo Park is an industry leader and the most respected brand in parking and individual mobility, providing cutting-edge technology and innovation every step of the way. Our success comes from providing tailor-made, innovative solutions, first class customer service experience, continual evolution and an advanced vision of parking facilities. Active in 10 countries and with more than 2,000 employees in Canada, we are present in airports, hospitals, hotels, clinics, school boards and more Indigo believes that its strength lies primarily with its employees and is committed to sharing its success and promoting team spirit with them.
- The composition of Indigo's workforce reflects a wide variety of ages, profiles and roles. We maintain and promote this openness through a policy of equal opportunities and fight against all forms of discrimination in hiring and in work relationships. Applications from various groups are welcomed and encouraged. Every person has a right to equal treatment with respect to employment or discrimination, but it does not include any other person under the Human Rights Code. Accommodations are available on request in the relationship to the materials or processes process._

**Salary**: From $18.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: One location



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