Lead Administrator

2 weeks ago

Calgary, Canada Wipro Limited Full time

Overview:
**Roles and Responsibilities**
- Should be experienced in managing large scale Enterprise Voice, Contact Center and Legacy Phone system.
- Able to perform UCCX scripting
- Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise Voice, Contact Center, Call recorder and other Unified communication services.
- Responsible for administration, management and monitoring of all voice equipment such as Voice servers (Legacy PBX, Cisco Call manager, Unity), Gateways, UCCX, Nice recorders and End points (Physical phones, Soft phones).
- Responsible for troubleshooting issues associated with SIP, H.323, MGCP protocols
- Handling L3 incidents or escalated tickets from L1 team
- Participating in Major Changes and guide the L1 Team
- Run the system heath check procedures
- Maintains and monitor network utilization and make necessary changes whenever required in Technical Transition & Documentation skills (Onsite to Offshore)
- Log onto Network element, Analyze, Trouble shoot & Diagnose root cause of the Incident and provide Temporary work around, including Activation of backup Circuits etc.
- Contribute to KEDBs, SOPs and participate in SIPs being driven by the delivery
- Should have lead the voice team with management skills.

**Must Have Skills**
- Strong knowledge on Cisco IPT, Cisco unity connection and Gateway troubleshooting.
- Should have good understanding on the Cisco Contact center express ( UCCX) and Nice recorder.
- Should have experience in Avaya IP system
- Should have experience in Nortel IP PBX system
- Should have experience in Avaya call routing and Troubleshooting
- Should have experience in Nortel call routing and Troubleshooting
- Should have experience in High path systems
- Good hands-on experience on Cisco UCCX.
- Should have working experience in performing daily health check of voice servers, gateways etc
- Should have basic understanding on Network monitoring tools like Solarwinds, Prognosis, etc
- Should have good knowledge on QoS Configuration and administration
- Should have ability to understand and validate network troubles / faults in one or more of the following domains/Technology:

- CISCO Call manager
- Cisco Unity
- Cisco UCCX
- Avaya/Nortel / Siemens IPT
- Voice Gateways
- Should have working experience in managing multiple vendors.
- Should have expert level of Understanding in SIP configuration and Troubleshooting
- Should have implementation experience
- Should have migration experience
- Remote system administration
- Should be able to give inputs to automation and reduction of manual efforts through Scripting/tools
- Understand the Incident, Change & Problem management
- Work along with Team for Capacity Planning
- Supporting escalated tasks/incidents
- Fair Written & Verbal Communication Skills
- Good team player and ready to work on 24*7 environment

**Nice to Have Skills**
- Good knowledge on Nice recorder
- Exposure to Avaya, Nortel, Siemens etc.
- Good knowledge on MS teams and other unified communication services
- Vendor Management
- Experience of handling global customers

**If you only meet some of the requirements for this role, that's okay** **We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you

  • Lead Payroll Administrator

    Found in: Talent CA C2 - 2 days ago

    Calgary, Canada Pomeroy Kananaskis Mountain Lodge Full time

    We are looking for a Lead Payroll Administrator to join our team!  The Lead Payroll Administrator position's responsibility is to assist the Payroll Manager and act as the team lead to ensure that all payroll processes are executed accurately and timely in compliance with all required payroll legislation (provincial and federal), procedures, and policies...

  • administrative assistant

    Found in: Talent CA 2 C2 - 2 weeks ago

    Calgary, Canada Lead Education Consultancy Inc. Full time

    Education: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearWork settingWilling to relocateTasksAnswer telephone and relay telephone calls and messagesAnswer electronic enquiriesOrder office supplies and maintain inventoryProvide customer serviceSupervise office and volunteer staffSupervision1 to 2 peopleComputer and...

  • administrative assistant

    Found in: Talent CA 2 C2 - 1 week ago

    Calgary, Canada Lead Education Consultancy Inc. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingWilling to relocateTasksAnswer telephone and relay telephone calls and messagesAnswer electronic enquiriesOrder office supplies and maintain inventoryProvide customer serviceSupervise office and volunteer staffSupervision1 to 2 peopleComputer and technology knowledgeMS...

  • Project Administration Lead- Calgary

    5 days ago

    Calgary, Canada Hatch Full time

    **Requisition ID**:87704 **Job Category**:Engineering **Location**:Calgary, AB, Canada Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward...

  • CRM Administrator

    1 day ago

    Calgary, Canada Robertson College Full time

    **About us** ECG Education Canada Group / Robertson Colleges is a small business in EDUCATION. We are inclusive, challenging and collaborative. Our work environment includes: - Modern office setting - Work-from-home days **Robertson is the School of New Work.** Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our...

  • Program Lead

    1 day ago

    Calgary, Canada Alberta Health Services Full time

    **Your Opportunity**: Emergency Medical Services (EMS) is seeking a people-focused, inclusive leader to join the EMS Employee Programs team. As the new Program Lead, EMS Recruitment, Development and Retention, you will make a positive difference to community health and safety as you develop and implement programs, incentives, and other strategies designed to...

  • Paramedic Team Lead

    3 days ago

    Calgary, Canada Alberta Health Services Full time

    **Your Opportunity**: The Coordination Center Team Lead provides support and day-to-day operational leadership for the Patient Coordinators and a variety of community health partners. The Team Lead provides operational support and leadership under limited supervision in accordance with designated patient care protocols and guidelines, Alberta Health Services...

  • Administrative Assistant

    Found in: Jooble CA O C2 - 17 hours ago

    Calgary, AB, Canada Ran Foods Inc Full time

    Get notified about new Account Administrator jobs in United States . 87,000+ Account Administrator Jobs in United States Account Administrator - Bilateral Loans, Lead Analyst or Manager Account Administrator- Entry Level - Remote Account Administrator- Entry Level - Remote Account Administrator- Entry Level - Remote Account Administrator- Entry...

  • Health & Safety Administrator / Coordinator

    2 weeks ago

    Calgary, Canada Brunel Full time

    Job Title: Health & Safety Administrator / Coordinator Location: Calgary, Alberta, CanadaCompany Overview: Brunel are currently partnered with a market leading, high profile Oil & Gas company located in Calgary. We are seeking an experienced and highly skilled Health & Safety Administrator / Coordinator to provide crucial support to our team and contribute...

  • Health & Safety Administrator / Coordinator

    2 weeks ago

    Calgary, Canada Brunel Full time

    Job Title: Health & Safety Administrator / Coordinator Location: Calgary, Alberta, Canada Company Overview: Brunel are currently partnered with a market leading, high profile Oil & Gas company located in Calgary. We are seeking an experienced and highly skilled Health & Safety Administrator / Coordinator to provide crucial support to our team and contribute...

  • Health & Safety Administrator / Coordinator

    2 weeks ago

    Calgary, Canada Brunel Full time

    Job Title: Health & Safety Administrator / Coordinator Location: Calgary, Alberta, Canada Company Overview: Brunel are currently partnered with a market leading, high profile Oil & Gas company located in Calgary. We are seeking an experienced and highly skilled Health & Safety Administrator / Coordinator to provide crucial support to our team and contribute...

  • Health & Safety Administrator / Coordinator

    2 weeks ago

    Calgary, Canada Brunel Full time

    Job Title: Health & Safety Administrator / Coordinator Location: Calgary, Alberta, Canada Company Overview: Brunel are currently partnered with a market leading, high profile Oil & Gas company located in Calgary. We are seeking an experienced and highly skilled Health & Safety Administrator / Coordinator to provide crucial support to our team and contribute...

  • Health & Safety Administrator / Coordinator

    2 weeks ago

    Calgary, Canada Brunel Full time

    Job Title: Health & Safety Administrator / CoordinatorLocation: Calgary, Alberta, CanadaCompany Overview:Brunel are currently partnered with a market leading, high profile Oil & Gas company located in Calgary. We are seeking an experienced and highly skilled Health & Safety Administrator / Coordinator to provide crucial support to our team and contribute to...

  • Store Lead

    7 days ago

    Calgary, Canada Mastermind Toys Full time

    **We’re hiring! Mastermind Toys has big plans and we want YOU to join our growing team! We have a customer-obsessed culture, which we believe starts with employee experience. We jump at the chance to co-create with our customers and employees, while staying true to our Canadian roots. Over 39 years later, Mastermind Toys is the nation’s largest specialty...

  • Practice Lead

    7 days ago

    Calgary, Canada Alberta Health Services Full time

    **Your Opportunity**: **Description**: Reporting to the Manager, the Practice Lead - Critical Care Strategic Clinical Network (CCSCN) provides direct coordination, support, and expert counsel to the Manager and the leadership team, and contributes to planning, design, coordination, implementation and evaluation of priority initiatives and quality improvement...

  • Administrative Assistant

    4 days ago

    Calgary, Canada CDI College Full time

    **Position Job Title: Administrative Assistant** **Location: Calgary, BC** **Reports To: Campus Director** ** Salaried** **Work Type: On-site** **Salary Range: $38- $45/annually** *** **About Us** For more than 50 years, CDI College has been one of the leading career training institutions in Canada, thanks to its commitment to quality education and the...

  • Health & Safety Administrator / Coordinator

    2 weeks ago

    Calgary, Canada Brunel Full time

    Job Title: Health & Safety Administrator / Coordinator Location: Calgary, Alberta, CanadaCompany Overview:Brunel are currently partnered with a market leading, high profile Oil & Gas company located in Calgary. We are seeking an experienced and highly skilled Health & Safety Administrator / Coordinator to provide crucial support to our team and contribute to...

  • Health & Safety Administrator / Coordinator

    2 weeks ago

    Calgary, Canada Brunel Full time

    Job Title: Health & Safety Administrator / Coordinator Location: Calgary, Alberta, CanadaCompany Overview:Brunel are currently partnered with a market leading, high profile Oil & Gas company located in Calgary. We are seeking an experienced and highly skilled Health & Safety Administrator / Coordinator to provide crucial support to our team and contribute to...

  • Health & Safety Administrator / Coordinator

    Found in: Appcast CA C2 Glassdoor - 2 weeks ago

    Calgary, Canada Brunel Full time

    Job Title: Health & Safety Administrator / Coordinator Location: Calgary, Alberta, CanadaCompany Overview:Brunel are currently partnered with a market leading, high profile Oil & Gas company located in Calgary. We are seeking an experienced and highly skilled Health & Safety Administrator / Coordinator to provide crucial support to our team and contribute to...

  • Health & Safety Administrator / Coordinator

    Found in: Whatjobs CA C2 - 2 weeks ago

    Calgary, Canada Brunel Full time

    Job Title: Health & Safety Administrator / Coordinator Location: Calgary, Alberta, Canada Company Overview: Brunel are currently partnered with a market leading, high profile Oil & Gas company located in Calgary. We are seeking an experienced and highly skilled Health & Safety Administrator / Coordinator to provide crucial support to our team and contribute...