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Customer Care Representative

4 months ago

Victoria, Canada Andrew Sheret Limited Full time

**Customer Care Representative**

**Victoria, BC**

**Closing Date: March 3/2023**

Our rapidly growing E-Commerce Division has operated Canada's leading consumer plumbing supply website (PlumbingOnline.ca) for over ten years. Applications are now being accepted for the position of an additional, permanent, full-time Customer Care Representative for PlumbingOnline.ca. This position is located at our Head Office in Victoria, BC. Don't miss this opportunity to launch a fun and rewarding career with numerous avenues of advancement throughout our organization.

**Contribution**:

- organize and prioritize customer requests
- research solutions for customers and present them in a helpful and friendly manner
- collaborate with other E-Commerce team members to better serve our customers
- help us learn from your customer care experiences

**Rewards**:

- Energetic and fun environment
- Family friendly culture
- Regular wage reviews
- Medical/Dental Benefits
- Company matched Pension plan
- Life and Disability Insurance
- Employee Shares Program
- Annual Bonus
- Personal Milestone Recognition Program
- Training (on and off site)
- Endless opportunities for advancement

Starting wage range $19.75 - $24.00/hr. (Wages may be scaled with relevant experience.)

**Essential**:

- Completion of Grade 12
- at least two years of experience providing customer care in a retail or wholesale business
- a passion for helping customers and creating a positive experience
- the ability to work effectively and problem solve within a team
- the ability to multi-task and prioritize work in a fast-paced and fun work environment
- strong written and verbal communication skills

**Desirable**:

- bilingual (English and French) written and verbal communication skills

We look forward to hearing from you

Since 1892, Andrew Sheret Limited has specialized in providing a large inventory of plumbing and heating products to customers in Western Canada. We attribute our continued success and growth to focusing on our customers' needs; this success is accomplished through the dedication, knowledge, and enthusiasm of all our team members at our 31 retail locations across Western Canada. Andrew Sheret Limited offers an energetic and fun work environment, competitive wages and benefits, a pension plan, and various employee training and incentive opportunities.