Account Executive, Premium Service

3 weeks ago

Toronto, Canada MLSE Full time

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

**Job Description**:
As a member of our Premium LIVE Retention Team, you will be responsible for providing outstanding service while designing creative engagement and retention strategies for our Budweiser Stage, Lake House members & Premium LIVE fans. You will establish relationships with a dedicated book of business that primarily consists of Budweiser Stage & Lake House clients. Through value-creation, emotional connections, and engagement, you will ensure high retention results are achieved. You will support the success of our annual department objectives and will bring an innovative, solution-oriented approach to a fast-paced and exciting environment.

**Responsibilities**
- Managing both Budweiser Stage & Lake House segments of Member accounts, develop retention strategies and create value through engagement, experiences, and Member initiatives
- Develop in-person hosting and touchpoint strategies, specifically targeting Budweiser Stage & Lake House Members
- Responsible for member show night experience at Budweiser Stage, Lake House, Amex Lounge, Skyline Lounge
- Build internal relationships with MLSE stakeholders associated with operations at Budweiser Stage & Lake House, help develop and execute events for Budweiser Stage & Lake House members.
- Achieve or exceed account renewal targets during annual retention campaigns
- Achieve quarterly and annual touchpoint KPIs as measured through our Membership Team dashboard
- Support to all other service initiatives and programs as the need arises including, but not limited to, Member gifting campaigns, day of show duties, and various Member events both in and out of venue
- Maintain up-to-date financial administration and balancing for all Budweiser Stage & Lake House member accounts
- Participate in strategic and innovative ideation to challenge the status quo
- Work in conjunction with the entire Ticket Sales and Membership teams to reach department goals and objectives
- Participate in special projects periodically, to assist in achieving business goals

**Qualifications**:
- Proven experience in developing sales and service relationships
- “All for One” positive approach, with strong leadership skills and proven sales and retention results
- Ongoing awareness and responsiveness to client happiness with a demonstrated ability to build and develop professional relationships
- Develop creative programming and strategic initiatives to successfully engage clients
- Skillful at listening, understanding, and communicating effectively
- Alert and receptive to shifting demands within a fast-paced, changing environment
- Performs well within a dynamic environment, while leading multiple priorities simultaneously
- Self-starter with a mature, professional attitude and presence
- Comfortable and capable of delivering within a deadline-driven environment, utilizing time management and organizational skills
- Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint
- A positive, team first approach, incorporating integrity, confidentiality, and discretion
- TicketMaster and/or ARCHTICS knowledge is an asset but not essential
- Salesforce knowledge would be an asset
- Available to work evenings, weekends and holidays as the need arises
- Able to attend the majority of Budweiser

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