Regional Dispatch Service Coordinator

2 weeks ago

Ottawa, Canada Ainsworth Full time

**If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today**

**Position Summary**:
This position provides a high level of customer service support to meet internal and external customer requirements. Schedules, dispatches and coordinates technical field staff and works collaboratively with team members to ensure the administration of multiple back office processes are executed accordingly to ensure the delivery cycle for service and projects flow accordingly and client KPI’s are met. The Regional Coordinator fully supports the Regional Operations Managers and provides the field technicians with the necessary tools and information required to deliver on the expectations of our clients.

**Key Responsibilities**
- Coordinate the completion of scheduled and unscheduled project, service and maintenance work through field technicians and sub-contractors to meet service quality and responsiveness targets.
- Maintain real time visibility to technician resources by leveraging and updating the schedule board
- Manage technician sign in and sign out protocols.
- Interface with customers and other departments (i.e. Customer Experience Centre) as necessary to ensure successful completion of requests and resolution of service issues identified throughout the service delivery process. Ensure all changes are accommodated and approved.
- Assign and monitor workflow ensuring work is dispatched to the appropriate tech with the right skillset in the right geography
- Resolve any obstacles immediately using established protocols or other creative resolution options through troubleshooting or relaying calls to a level 2 technician to expedite resolution
- Ensure all Ainsworth & client KPI’s are observed, met and or exceeded.
- Monitor daily team and technician workload ensure the field techs have the appropriate level of work assigned and are executing as schedules as designed.
- Daily review of technician activities to ensure real time work summaries and labour tracking are completed
- Update 3rd party portals with work statuses as required.
- Review completed work orders daily for completeness, work summaries, labour, client signatures, tasking etc. Acquire any missing information and or close for further reconciliation.
- Provide follow up and supporting work order documentation for all completed work orders to clients daily.
- Work with inside sales to ensure all recommendations are submitted in a timely manner by the field staff.
- Work with Technicians to ensure maintenances and quoted repairs are completed within the month they are scheduled.
- Monitor all work in progress (WIP) and work with technicians and Business Unit Managers as required to ensure it does not exceed 60 days.
- Ensure all relevant special safety, customer procedures, and site-specific information is on work orders provided to Service Technician. Ensure equipment and material lists are complete and recorded in Field Service Management System.
- Follow up with internal and external customers and technicians when additional information is required, including documentation of work performed.
- Work collaboratively with billers as required correcting technician issues, identify, trend and validate process or people gaps. Work with technicians directly to close these gaps and escalate as required.
- Supports the regional team or other shared services teams as required to ensure work order life cycle is smooth and internal & external client needs are met.
- Complete payroll and time summary entries to ensure the field team hours are submitted on time.
- Act in a professional manner to reflect positively on Ainsworth.
- Identify & Suggest opportunities for Process Improvements & efficiencies within department.
- Sensitivity to confidential matters may be required.
- Adhere to all company policies and procedures.
- Promote and perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Perform other duties as assigned by Management.

**Qualifications**
- Post-secondary education in related area of study or equivalent.
- 2-4 Years of related experience dispatch or operations experience preferably in the HVAC/Electrical/Building Automation industry but general service industry is acceptable. Actual hands on HVAC, Electrical or Building Automation experience is also ideal.
- Demonstrated ability to meet deadlines and prioritize a heavy workload.
- Proven systematic and organized approach to multi-tasking
- Demonstrates ability to work independently to complete assigned tasks with minimum supervision
- Ability to work under time constraints and adapt to change.
- Service and customer orientated - Actively looking to help people. Anticipates and works t

  • Regional Dispatch Service Coordinator

    6 days ago

    Ottawa, Canada Ainsworth Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!** **Position Summary**: This position provides a high level of customer service support to meet internal and external customer...

  • Service Coordinator/dispatcher

    2 months ago

    Ottawa, Canada Alliance Engineering & Construction Ltd. Full time

    Alliance Engineering has been providing mechanical and electrical design and construction services in the National Capital Region for over a decade. Their team of management professionals alone has over 100 years of combined experience within the construction industry and has been involved in numerous projects ranging from new commercial construction to...

  • Service Coordinator/dispatcher

    2 days ago

    Ottawa, Canada Alliance Engineering & Construction Ltd. Full time

    Alliance Engineering has been providing mechanical and electrical design and construction services in the National Capital Region for over a decade. Their team of management professionals alone has over 100 years of combined experience within the construction industry and has been involved in numerous projects ranging from new commercial construction to...

  • Dispatch Service Coordinator

    1 week ago

    Ottawa, Canada Ainsworth Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!** **Position Summary**: - Ainsworth is currently looking for a Dispatcher Coordinator to join our Ottawa team....

  • Dispatch Service Coordinator

    1 month ago

    Ottawa, Canada Ainsworth Full time

    Description Position at Ainsworth If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today! Position Summary: Ainsworth is currently looking for a Dispatcher...

  • Service Coordinator

    2 months ago

    Ottawa, Canada Carmichael Engineering Ingénierie Carmichael Full time

    **With us, it's always about people** Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC and thermal systems for 100 years. Carmichael is a place where your experience will be...

  • Service Coordinator

    3 weeks ago

    Ottawa, Canada Carmichael Engineering Ingénierie Carmichael Full time

    **With us, it's always about people** Innovation, excellence, integrity and determination are just some of the core values on which Carmichael is founded. These enduring values serve as guiding principles that have allowed us to thrive as a service provider of HVAC and thermal systems for 100 years. Carmichael is a place where your experience will be...

  • Service Dispatcher

    3 weeks ago

    Ottawa, Canada Genrep LtdLtee Full time

    **Service Dispatcher** **Company Overview**:GENREP has been a provider of Power Product solutions to Canadian businesses since 1983. Starting as a Service organization focused on maintaining Emergency Standby Generators, we have grown to an organization that provides end to end Generator and Engine solutions. Our experienced Service technicians are...

  • Dispatcher

    1 week ago

    Ottawa, Canada Ottawa Community Housing Full time

    **Who we are**: Ottawa Community Housing Corporation (OCHC) is the largest community housing provider in Ottawa and the second largest in Ontario. We are a non-profit organization providing social and affordable housing to more than 32,000 tenants within various communities. We aim to be a leader at providing safe and affordable homes to tenants in our...

  • Bilingual Service Coordinator

    4 weeks ago

    Ottawa, Canada Ainsworth Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!** **Position Summary**: Ainsworth is currently looking for a Dispatcher coordinator to join our Ottawa team. This position...

  • Bilingual Service Coordinator

    22 hours ago

    Ottawa, Canada Ainsworth Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!** **Position Summary**: Ainsworth is currently looking for a Dispatcher coordinator to join our Ottawa team. This position...

  • Dispatch/service Coordinator

    3 weeks ago

    Ottawa, Canada Ainsworth Full time

    **If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today!** *** **Position Summary**: This position provides a high level of customer service support to meet internal...

  • Tow Truck Dispatcher/site Supervisor

    3 weeks ago

    Ottawa, Canada Towing Service Ottawa Full time

    We are looking for a detail-oriented and organized individual to fill the role of Tow Truck Dispatcher/Administrative Assistant. This position plays a crucial role in coordinating towing operations and providing administrative support to ensure the smooth functioning of our daily activities. Key Responsibilities: - Schedule and dispatch drivers...

  • Tow Truck Dispatcher/admin Assistant

    3 days ago

    Ottawa, Canada Towing Service Ottawa Full time

    We are looking for a detail-oriented and organized individual to fill the role of Tow Truck Dispatcher/Administrative Assistant. This position plays a crucial role in coordinating towing operations and providing administrative support to ensure the smooth functioning of our daily activities. Key Responsibilities: - Schedule and dispatch drivers...

  • Dispatcher - Ottawa

    2 weeks ago

    Ottawa, Canada OMS Royal Drugs Full time

    Purpose: Under the management of the Delivery Supervisor, the employee will maximize fleet efficiency by scheduling and coordinating the delivery activities of drivers as trained and specified in the company's Policies and Procedures and Standard Operating Procedures. Job Title: Dispatcher Location: Ottawa Reports to: Delivery Supervisor No. of...

  • Dispatcher/customer Service

    3 weeks ago

    Ottawa, Canada FRANCIS FUELS Full time

    The Francis Family business has been serving the National Capital Region since 1933. The business has continued to grow and remains a pillar in the Ottawa Business Community. Our business includes fuel oil, propane, natural gas equipment installation and service, air conditioning sales and service. We are currently searching for a **Dispatcher/Customer...

  • Truck Dispatch Coordinator

    2 months ago

    Ottawa, Canada Urban Life Solutions Full time

    Urban Life Solutions, is a **National Outdoor Service Provider** offering unique solutions that aspire to exceed customer expectations! We have united Canada’s top outdoor service providers in a consolidated effort to bring the best in **Professional Outdoor Services** to our clients. Municipalities, government agencies, and commercial portfolio holders...

  • Dispatcher - Ottawa

    4 weeks ago

    Ottawa, Canada OMS Royal Drugs Full time

    Our Mission: Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare...

  • Dispatcher - Ottawa

    3 days ago

    Ottawa, Canada OMS Royal Drugs Full time

    Our Mission: Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Specializing in long term care, assisted living, retirement and home health care. Ontario Medical Supply is partnered for success with Royal Drugs. Royal Drugs is a healthcare...

  • Delivery Dispatcher

    2 weeks ago

    Ottawa, Canada OMS Royal Drugs Full time

    Purpose: Under the management of the Delivery Supervisor, the employee will maximize fleet efficiency by scheduling and coordinating the delivery activities of drivers as trained and specified in the company's Policies and Procedures and Standard Operating Procedures. Job Title: Dispatcher Location: Ottawa Reports to: Delivery Supervisor No. of...