User Support Specialist

2 weeks ago

North Vancouver, Canada District of North Vancouver Full time

**Job Status**
- Regular Full-Time**About Us**
- Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of BC’s Top Employers for six years, the District offers exciting professional development opportunities and a competitive total compensation package including a nine day fortnight. This is an exciting time to join the District, as we embark on a range of initiatives to transform digital service delivery, customer experience, and our approach to climate action. Known for being a flexible, family-friendly employer with an inclusive workplace culture, the District of North Vancouver is an exceptional place to work. If you are civic-minded and interested in making an impact on people and businesses on the beautiful North Shore, consider working for the District of North Vancouver.**Position Overview**
- A regular full-time vacancy exists in the Information Technology Department for a User Support Specialist to perform technical and operational work in the delivery of user support and problem resolution services to the District. In this role you will support a wide array of clients across the District such as municipal operations, Fire & Rescue Services, and our partner organizations.
- Our environment is predominately Microsoft focused with an emphasis on moving toward Microsoft 365 services. Experience and training in any of the following areas would be considered advantageous:
- SharePoint Document Management
- Imaging and deployment of computers and laptops (Intune Autopilot, SCCM/MECM)
- Management of mobile device via MDM platforms (Intune)
- Cyber Security Event Investigations (Sophos, MS Defender)
- ITIL Service Management

You will have the ability to examine users’ current practices and needs, identify problems and recommend solutions or improvements as well as the ability to investigate, document, assess and resolve software and hardware problems. Strong communication skills are required to liaise with vendor representatives and technical specialists when more complex problems arise.
- Excellent interpersonal and customer service skills are required to establish and maintain effective working relationships with internal clients and to provide advice, information and assistance.
- **Qualifications**
Completion of a minimum of one year certificate program in computer sciences or related discipline at a technical institute or community college, plus related experience; OR an equivalent combination of training and experience. A valid Class 5 BC Driver’s Licence and the use of a personal vehicle for District business are required.
- **Details**
**Salary**: The pay range for this unionized position is $37.58 to $44.22 per hour (2024 rates)
- **Hours of Work**:35-hour work week (Compressed work schedule available)
- **Remote Work**:This position is not eligible for remote work.
- **Apply**
- If you require accommodation to participate in the recruitment process, please inform us when we contact you.
- We thank you for your interest in employment with the District of North Vancouver and advise that only those shortlisted for an interview will be contacted.
- We respectfully acknowledge the Coast Salish peoples, specifically the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh Úxwumixw (Squamish), and səlilwətaɬ (Tsleil-Waututh), on whose ancestral lands the District of North Vancouver is located.**Compensation**
- The pay range for this unionized position is $37.58 to $44.22 per hour (2024 rates)Posting Detail Information

**Posting Number**
- JP#24-21**Job Open Date**
- 04/11/2024**Job Close Date**
- 05/01/2024**Special Instructions to Applicants

  • User Support Specialist

    2 weeks ago

    North Vancouver, Canada District of North Vancouver Full time

    About Us Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of BC’s Top Employers for six years, the District offers exciting professional development opportunities and a competitive total...

  • User Support Specialist

    3 weeks ago

    Vancouver, British Columbia, Canada District of North Vancouver Full time

    User Support Specialist JP#24-21(Regular Full-Time)Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of BC's Top Employers for six years, the District offers exciting professional development opportunities...

  • Technical Support Specialist

    3 days ago

    North Vancouver, Canada Epic Safety Inc. Full time

    Epic Safety is a North Vancouver based company that specializes in developing monitored, cloud connected life safety devices for seniors. We are transforming the way seniors connect to their family and help providers in case of an emergency. We're building the most user friendly and advanced devices and platform that brings peace of mind to seniors and their...

  • Technical Support Specialist

    2 weeks ago

    Vancouver, Canada Insurance Council of BC Full time

    The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 45,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia. **Why Work for the Insurance Council?** Work with a great team of people in a...

  • User Support Technician

    3 days ago

    North York, Canada Fintelics Technology Inc Full time

    Education: Master's degree - Experience: 5 years or more **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in response to...

  • User Support Technician

    6 days ago

    Vancouver, Canada Secure Worx AV & Automation Inc Full time

    **JOB REQUIREMENTS**: **Education**: - Secondary (high) school graduation certificate **Experience**: - 7 months to less than 1 year **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research...

  • User Support Technician

    6 days ago

    Vancouver, Canada Samreet Electrical Services Ltd Full time

    **JOB REQUIREMENTS**: **Education**: - College/CEGEP **Experience**: - 2 years to less than 3 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...

  • User Support Technician

    2 hours ago

    North York, Canada Abtron Computer Services Inc Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Work setting**: - Telecommunications industry **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement...

  • User Support Technician

    4 days ago

    Vancouver, Canada Samreet Electrical Services Ltd Full time

    Education: College/CEGEP - Experience: 2 years to less than 3 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • User Support Technician

    6 days ago

    North York, Canada Nextgen System Canada Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and training to users in...

  • User Support Technician

    2 weeks ago

    Vancouver, Canada Ansatel Communications Inc. Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide...

  • user support technician

    2 weeks ago

    Vancouver, Canada Cell Universe Ltd. Full time

    Education: College/CEGEPExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use...

  • User Support Technician

    6 days ago

    Vancouver, Canada Pentland's Prosthetic & Orthotic Services, Inc. Full time

    **JOB REQUIREMENTS**: **Education**: - College/CEGEP - Information technology - Computer and information sciences and support services, general, other - or equivalent experience **Experience**: - 1 year to less than 2 years **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document...

  • user support technician

    3 weeks ago

    Vancouver, Canada Secure Worx AV & Automation Inc Full time

    Education: Secondary (high) school graduation certificateExperience: 7 months to less than 1 yearTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a...

  • user support technician

    1 week ago

    Vancouver, Canada Cell Universe Ltd. Full time

    Education: Expérience: EducationCollege/CEGEPTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other...

  • user support technician

    1 week ago

    Vancouver, Canada Secure Worx AV & Automation Inc Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and...

  • User Support Technician

    6 days ago

    Vancouver, Canada UVANU International Consulting Ltd. Full time

    **JOB REQUIREMENTS**: **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years **Experience**: - Experience an asset **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical...

  • User Support Technician

    2 hours ago

    Vancouver, Canada Pentland's Prosthetic & Orthotic Services, Inc. Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - Information technology - Computer and information sciences and support services, general, other - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user...

  • User Support Technician

    3 weeks ago

    Vancouver, Canada EDUNOVO INVESTMENT & DEVELOPMENT CO., LTD. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - Consulting firm **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems...

  • User Support Technician

    6 days ago

    Vancouver, Canada Visa Mondial Consulting LTD Full time

    **JOB REQUIREMENTS**: **Education**: - College/CEGEP **Experience**: - 2 years to less than 3 years **Work setting**: - Consulting firm **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to...