Technical Support Specialist

2 weeks ago


North Vancouver, Canada Epic Safety Inc. Full time

Epic Safety is a North Vancouver based company that specializes in developing monitored, cloud connected life safety devices for seniors. We are transforming the way seniors connect to their family and help providers in case of an emergency. We're building the most user friendly and advanced devices and platform that brings peace of mind to seniors and their loved ones. We are currently seeking a **Technical Support Specialist **to extend our existing team.

The following responsibilities will be expected in this role:
**Providing technical support for various product lines**

**Troubleshoot, problem diagnosis, escalation, and incident resolution.**

**Creation and management of various customer and dealer accounts.**

**Providing technical support remotely to customers and conducting technical training webinars**

**Qualifications**:
**Bachelor's degree/Diploma in related field**

**2+ years’ experience in a similar Technical Support Role.**
- Strong interpersonal and customer service skills

**Intermediate experience supporting and/or using Microsoft Windows Operating Systems, macOS, and Microsoft Office Products.**

**Excellent troubleshooting skills and ability to quickly grasp complex issues**

**High attention to detail and organizational skills with ability to respond to challenges**

**Strong written and spoken English language skills.**

**Ability to learn and adapt quickly to change.**

**Ability to work proactively with a flexible approach to work and problem solving.**

Nice to have:
Fluent in both English and French (written and oral)

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- NORTH VANCOUVER, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer support: 1 year (preferred)

Work Location: One location


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