User Support Specialist

Found in: beBee jobs CA - 2 weeks ago


Vancouver, British Columbia, Canada District of North Vancouver Full time
User Support Specialist

JP#24-21
(Regular Full-Time)

Home to vast parkland and attractions including Grouse Mountain, Lynn Canyon and Capilano Suspension Bridge, the District of North Vancouver is inspired by nature, and enriched by people. Designated one of BC's Top Employers for six years, the District offers exciting professional development opportunities and a competitive total compensation package including a nine day fortnight. This is an exciting time to join the District, as we embark on a range of initiatives to transform digital service delivery, customer experience, and our approach to climate action. Known for being a flexible, family-friendly employer with an inclusive workplace culture, the District of North Vancouver is an exceptional place to work. If you are civic-minded and interested in making an impact on people and businesses on the beautiful North Shore, consider working for the District of North Vancouver.

A regular full-time vacancy exists in the Information Technology Department for a User Support Specialist to perform technical and operational work in the delivery of user support and problem resolution services to the District. In this role you will support a wide array of clients across the District such as municipal operations, Fire & Rescue Services, and our partner organizations.

You will provide tier 1 and 2 support with duties including but not limited to: resolve software and hardware problems; install and configure computer software and hardware; test software applications, special programs, and new equipment; perform system maintenance, back-up and recovery operations; establish and maintain liaison with users and provide advice and assistance regarding the use of computer applications and hardware, communication systems and related equipment; and prepare and maintain a variety of material such as procedure manuals, records, files, reports, help desk calls and correspondence related to the work.

Our environment is predominately Microsoft focused with an emphasis on moving toward Microsoft 365 services. Experience and training in any of the following areas would be considered advantageous:

Microsoft 365 applications and servicesSharePoint Document ManagementImaging and deployment of computers and laptops (Intune Autopilot, SCCM/MECM)Management of mobile device via MDM platforms (Intune)Cyber Security Event Investigations (Sophos, MS Defender)ITIL Service Management
You will have the ability to examine users' current practices and needs, identify problems and recommend solutions or improvements as well as the ability to investigate, document, assess and resolve software and hardware problems. Strong communication skills are required to liaise with vendor representatives and technical specialists when more complex problems arise.

Excellent interpersonal and customer service skills are required to establish and maintain effective working relationships with internal clients and to provide advice, information and assistance.

Qualifications
Completion of a minimum of one year certificate program in computer sciences or related discipline at a technical institute or community college, plus related experience; OR an equivalent combination of training and experience. A valid Class 5 BC Driver's Licence and the use of a personal vehicle for District business are required.

Details
Salary: The pay range for this unionized position is $37.58 to $44.22 per hour (2024 rates)
Hours of Work: 35-hour work week (Compressed work schedule available)
Remote Work: This position is not eligible for remote work.

Apply
The District of North Vancouver is committed to creating a diverse, inclusive, and accessible work environment. If you have what we're looking for and have a passion to serve people and the community, a demonstrated understanding of safety, a commitment to supporting a healthy and safe workplace, and a willingness to take further safety training as required, we would like to hear from you. Please apply with on-line at by May 1, 2024 to be considered.

If you require accommodation to participate in the recruitment process, please inform us when we contact you.

We thank you for your interest in employment with the District of North Vancouver and advise that only those shortlisted for an interview will be contacted

We respectfully acknowledge the Coast Salish peoples, specifically the xwməθkwəyə̓ m (Musqueam), Sḵwx̱wú7mesh Úxwumixw (Squamish), and səlilwətaɬ (Tsleil-Waututh), on whose ancestral lands the District of North Vancouver is located.

  • Isc Support Specialist

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Administration, Level AJob TitleISC Support SpecialistDepartmentService Desk | Integrated Service Centre | Finance and Operational Excellence | VP Finance and OperationsCompensation Range$5, $8,081.00 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for...

  • Marketing Support Specialist

    Found in: beBee jobs CA - 3 days ago


    Vancouver, British Columbia, Canada SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Audio Visual Specialist

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Information Systems and Technology, Level CJob TitleAudio Visual SpecialistDepartmentUBC IT | Audio Visual Support | Advanced Support & IntegrationCompensation Range$6, $9,418.83 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a position. The...

  • Project Service Specialist

    Found in: Adzuna CA C2 - 1 day ago


    Vancouver, BC, B6B, British Columbia, Canada Experis Canada Full time

    Our client, in the Computer and IT Support Services is seeking a Project Service Specialist to join their team. As a Project Service Specialist, you will be part of the Project Service Team as the final stop in the path of escalations. The ideal candidate will have excellent communication, Strong understanding of virtualization technologies and a desire to...

  • Automation & Control Sales Specialist Electrical sector

    Found in: beBee jobs CA - 2 weeks ago


    Vancouver, British Columbia, Canada Lock Search Group Full time

    Automation & Control Sales Specialist – Electrical sector Greater Vancouver, BC Our client, a powerhouse in the electrical industrial distribution sector, is seeking a British Columbia, Automation & Control Sales Specialist to join their national team. Cameron Lappin of Lock Search Group has been engaged to find a technical 'controls & automation' sales...

  • System Support Administrator

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada Charter Full time

    Position Summary: The Systems Support Administrator will work within practiced team environments providing support of customer users, infrastructure, and technology. Charter, a highly respected and value driven systems integrator, delivering voice and collaboration solutions as well as many other technology verticals including routing and switching, data...

  • Support Analyst I

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Information Systems and Technology, Level BJob TitleSupport Analyst IDepartmentAudio Visual and Information Technology Support | Arts Instructional Support and Information TechnologyCompensation Range$6, $8,724.25 CAD MonthlyThe Compensation Range is the span between the minimum and maximum...

  • Financial Processing Specialist

    Found in: beBee jobs CA - 5 days ago


    Vancouver, British Columbia, Canada UBC Full time

    Staff - UnionJob CategoryCUPE 2950Job ProfileCUPE 2950 Salaried - Financial Proc. Spec 5 (Gr7)Job TitleFinancial Processing SpecialistDepartmentStudent Financial Support 4 | Student Financial Support Leadership Team | Student Financial Management | Enrolment ServicesCompensation Range$4, $4,827.00 CAD MonthlyPosting End DateMay 2, 2024Note: Applications will...

  • Instructional Designer and Development Specialist

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada UBC Full time

    Staff - Non UnionJob CategoryM&P - AAPSJob ProfileAAPS Salaried - Educational Programming, Level CJob TitleInstructional Designer and Development SpecialistDepartmentLearning Design and Support | MedIT | Faculty of MedicineCompensation Range$7, $10,169.00 CAD MonthlyThe Compensation Range is the span between the minimum and maximum base salary for a...

  • Support Staff, Arts Service Centre-student

    Found in: beBee jobs CA - 1 day ago


    Vancouver, British Columbia, Canada UBC Full time

    Staff - UnionJob CategoryCUPE 2950Job ProfileCUPE 2950 Salaried - Student Info Support 4 (Gr7)Job TitleSupport Staff, Arts Service Centre-StudentDepartmentASC Student Support | ASC Student | Faculty of ArtsCompensation Range$4, $4,827.00 CAD MonthlyPosting End DateMay 8, 2024Note: Applications will be accepted until 11:59 PM on the day prior to the Posting...

  • Financial Specialist

    Found in: beBee jobs CA - 3 days ago


    Vancouver, British Columbia, Canada UBC Full time

    Staff - UnionJob CategoryCUPE 2950Job ProfileCUPE 2950 Salaried - Financial Proc. Spec 5 (Gr7)Job TitleFinancial Specialist - AccountingDepartmentFinance Support | UBC Food Services | Student Housing and Community ServicesCompensation Range$4, $4,827.00 CAD MonthlyPosting End DateMay 12, 2024Note: Applications will be accepted until 11:59 PM on the day prior...

  • Pre-Owned Vehicle Acquisition Specialist

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada Company of Cars Full time

    Salary: Job Title: Pre-Owned Vehicle Acquisition SpecialistLocation: Vancouver, BC, CanadaCompany Overview: We are a prestigious pre-owned car dealer and Flagship Mitsubishi Franchise with multiple rooftops, providing discerning customers with the finest selection of top-quality vehicles. With a passion for automotive excellence and a commitment to customer...

  • Senior Quality Assurance Specialist

    Found in: beBee jobs CA - 1 hour ago


    Vancouver, British Columbia, Canada Teck Resources Limited Full time

    Closing Date: May 10, 2024 As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future. Reporting to...

  • Claim Specialist

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada TEEMA Full time

    Job Title: Claims SpecialistJob ID: PL Location: Vancouver, BCOverview:The Business Decision Support Professional facilitates complex decision-making in support of the design and implementation of business change or improvement initiatives. The Business Decision Support Professional is most likely an expert in business, specializing in a particular field...

  • Accounts Receivable Specialist

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Vancouver branch is looking for a new Accounts Receivable Specialist to join our Finance team. Your Role As the Accounts Receivable Specialist, you will effectively assist on the day to day financial responsibilities as required...

  • Specialist, Automotive Technical Training

    Found in: Adzuna CA C2 - 1 day ago


    Vancouver, BC, B6B, British Columbia, Canada Mitsubishi Motor Sales of Canada, Inc. Full time

    Mitsubishi Motor Sales of Canada, Inc. is an equal opportunity employer fostering an inclusive, accessible environment. We are committed to building an environment where all employees and customers feel valued, respected, and supported. Mitsubishi Motor Sales of Canada, Inc. will support applicants requiring accommodation during the recruitment process.All...

  • Ediscovery Analyst

    Found in: beBee jobs CA - 2 weeks ago


    Vancouver, British Columbia, Canada McCarthy Tetrault Full time

    At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and...

  • Implementation Specialist

    Found in: beBee jobs CA - 2 weeks ago


    Vancouver, British Columbia, Canada Trulioo Full time

    Position Summary:Reporting to the Manager, Implementation, we are looking for an Implementation Specialist within the Customer Success department who will be responsible for onboarding and providing technical and business support to our clients and partners. We are looking for a technically sound, team-orientated, customer savvy, and passionate individual...

  • Procurement & Logistics Specialist

    Found in: beBee jobs CA - 1 week ago


    Vancouver, British Columbia, Canada Canucks Full time

    Position: Procurement & Logistics SpecialistDepartment: Arena OperationsReports to: Director, Arena OperationsPOSITION SUMMARY:The Procurement & Logistics Specialist will play a crucial role in managing and optimizing procurement processes for our Arena Operations team. This role is responsible for sourcing and purchasing goods and services essential for the...

  • Senior Quality Assurance Specialist

    Found in: beBee jobs CA - 2 hours ago


    Vancouver, British Columbia, Canada Teck Resources Limited Full time

    Closing Date: March 24, 2024 As Canada's largest diversified mining company, Teck is committed to providing the world with essential resources safely and sustainably. We have a rich history of consistently driving innovation, harnessing cutting-edge technology, and cultivating a dynamic environment that empowers our employees to shape the future. Reporting...