User Support Technician
2 weeks ago
**JOB REQUIREMENTS**:
**Education**:
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
**Experience**:
- Experience an asset
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
**Transportation/travel information**:
- Public transportation is available
**Work conditions and physical capabilities**:
- Repetitive tasks
- Attention to detail
- Sitting
**Personal suitability**:
- Accurate
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Health benefits**:
- Dental plan
- Health care plan
- Paramedical services coverage
- Vision care benefits
**Long term benefits**:
- Group insurance benefits
**HOW TO APPLY**:
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