Customer Relations Representative

6 months ago

Concord, Canada Bossard, Inc Full time

The Bossard Group is a leading global provider of product solutions and services in industrial fastening and assembly technology. More than 1 million items as well as proven expertise in technical consulting and inventory management distinguishes the Bossard Group.

Summary

The Customer Accounts Administrator will have direct contact with our customers to process orders and follow through with the delivery. While maximizing profitability and minimizing costs. The Customer Accounts Administrator will ensure that target levels of customer satisfaction are met.

Essential Duties and Responsibilities include the following:
Initiates quotes to customers as required
Ensure orders are firmed in advance to allow packing/picking times
Monitor customer's parts for changes in usage and advise appropriate departments
Initiate APQP (Advanced Product Quality Planning) meeting for all new Purchase orders received for Automotive accounts for review with APQP team members
Follow through from a new purchase order to releases received from the customer
Collaborate with internal departments (Purchasing, Shipping, and Quality) to ensure customers' product is delivered on time.
Initiate any expedites, if required, with customers, internal purchasing, and logistics.department
Monitor pricing for any low gross profit items and advise the Supervisor
Assists accounting with communicating outstanding and overdue balances
Set up blanket orders for industrial accounts and monitor to ensure the product is purchased, released, and completed in the specified time on the blanket purchase order. Initiate a new blanket order with the customer after expiration.
Maintenance of the customer account to ensure correct information such as contacts, ship dates, and method of shipment is up to date
Back up team members during absences
All other duties assigned as required

Education and/or Experience

A Bachelor's Degree with 3-5 years of customer relations experience is desired, and /or training or equivalent combination of education and experience.

Bossard Offers

Benefits - Medical, Dental, Vision
Flexible scheduling
Fitness Reimbursement
Paid Holidays
Career Advancement Opportunities

Education
Preferred
Bachelors or better
Licenses & Certifications
Preferred
Driver's License

**Skills**:Preferred
Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Behaviors
Preferred
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Team Player: Works well as a member of a group
Motivations
Preferred
Financial: Inspired to perform well by monetary reimbursement
Self-Starter: Inspired to perform without outside help
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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