Service Desk Support Assistant

3 weeks ago


Toronto, Canada York University Full time

**Purpose**:
Under the direction of the Manager, Customer Success, the Service Desk Support Assistant provides intermediate level end-user support in the IST (Information Services and Technology) department.

**Education**:
College Diploma in a related technology field such as Computer Science or Information Technology.

**Experience**:
One (1) year experience providing technical support services and supporting computing resources in an enterprise environment.

**Skills**:
Skills: - Effective communication skills. - Ability to deal calmly, courteously and effectively with others. - Ability to present data in a variety of document and display formats. - Ability to demonstrate critical thinking and analytical skills. - Ability to exercise judgement and decision making. Technical Knowledge: - Knowledge of scripting languages (PowerShell, Python, JavaScript) - Knowledge of Microsoft Configuration Manager (ConfigMgr, formerly SCCM) - Knowledge of Microsoft Deployment Toolkit (MDT) - Knowledge of Active Directory Management (AD) - Knowledge of Group Policy Object Management (GPO) - Knowledge of Microsoft Server (2016, 2019, 2022) - Knowledge of Microsoft Windows (10,11), OSX

**York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.**

**We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.**

**PLEASE NOTE: Applications must be received by 11:55 pm EST on the posted deadline date, if applicable.



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