Service Desk Specialist

3 weeks ago


Toronto, Canada Resonaite Full time
Our client in the government sector is looking for a contract based Service Desk specialist.

Duration: 3.5 months Location: On site - Toronto

Responsibilities: Execute day to day delivery of Service Desk services: PC/Workstation software, hardware, handheld, Technical Troubleshooting, IT systems management, User accounts, User Access Management and Request Fulfillment Incident/Break Fix/ IVR Calls, ServiceNow Tickets/ Access Help/pick & ship, guest wireless, EDRM priority

Implements processes for new and existing Service Desk initiatives, products and services change projects across the entire lifecycle (i.e. detailed release activity task planning/management, service readiness/acceptance, service transition, compliance reporting etc.) to minimize any disruptions to the business Supports the ITIL process development, implementation and adherence for the Service Operation Service Desk area (e.g. incident troubleshooting/ resolution/ change management, escalation), including providing related reporting to ensure traceability and transparency Assists in root-cause analysis, solution research and development for new and unknown Service Desk issues to resolve issues in a timely manner

Requirements: 3 years experience as a Service Desk Analyst Experience supporting PC/Workstation Software, PC/Workstation Hardware, Handheld Hardware, Technology Incident Management, Problem Management



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