Service Desk Tech Iii

2 months ago

Toronto, Canada Griffith Foods Full time

GRIFFITH FOODS

**RESPONSIBILITIES**:

- Support global standardization - asset management, service desk software, incident and problem management, service catalog SCCM 2012 imaging
- Responsible for purchasing laptop, tablet and desktop computers, printers and other peripheral devices and computer accessories
- Negotiates with vendors for best pricing and service delivery
- Performs installation, maintenance and repair of desktop, laptop computers and peripherals
- Identification of hardware, software and network technical problems and malfunctions related to the user and server environment in the Canadian locations
- Participates in various IT projects intended to continually improve/upgrade the infrastructure.
- Engages global IT infrastructure team to support server infrastructure including troubleshooting, upgrades and maintenance
- Engages with Service Desk team to support and assist customers in the Canadian locations
- Engage, support, and in some cases lead (as designated) projects related to user services and infrastructure
- Expected to assist the Service Desk with first & second level triage, resolution, or assignment of user incidents and challenges
- Logs and tracks calls using Service Desk tool and maintains history records and related problem documentation
- Complete root cause analysis of incidents and problems, document resolution, and update the change management process
- Tests software and hardware to evaluate ease of use
- Writes software and hardware evaluations and recommendations for management review
- Support and assist in Active Directory administrative tasks. Knowledge of GPO configurations preferred
- Ensures current virus protection software is installed and updated regularly

**QUALIFICATIONS**:

- Minimum 3-5 years of related experience in PC/desktop management-required
- Microsoft or A+ certifications, HDI certification -preferred
- Hands on experience in areas of networks, network topologies, PC/laptop/tablet workstations (configuration and connectivity), network file servers,
- Microsoft Office Applications installation, and configuration and Internetworking architectures and home configuration
- Incident ticketing software knowledge with a knowledge of Windows OS, anti-virus software
- Advanced SCCM knowledge, for image creation and deployment and Cisco VOIP phone configuration
- SharePoint basic user and administrative knowledge.
- Associate degree/Bachelor’s degree
- preferred

**What We Offer(*)**:
Health and Group Benefits (100% of premiums paid by Griffith foods)
Education reimbursement program
Life event recognition and on the job recognition
Generous defined contribution retirement plan
Career development and growth opportunities
Annual wellness allowance
Annual incentive
- Please note that terms and conditions apply

**Equal Opportunity Employer**:
Griffith Foods is an equal opportunity employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. We are committed to building a team that represents a variety of backgrounds, we celebrate diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to disability, please let us know at the time of your scheduled interview.

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