Team Coordinator Customer Service

2 months ago


London, Canada Canada Life Assurance Company Full time

**Job Description**:
We are looking for a
**_Team Coordinator_**

The Team Coordinator oversees the daily processes, projects, and specialized tasks for the administration of Segregated Funds for the Savings side of the business. You will be a resource for our Field Partners, Financial Security Advisors, teammates and the Client Service Centre, seeking to resolve questions, concerns and problems.

**What you will do**
- Achieve an in depth knowledge of the Segregated Fund product, including knowledge of processes and procedures, and the structure of the distribution channel
- Achieve an in depth knowledge of the Segregated Fund system and Investment Centre
- Act as an informal leader, supporting teammates on a daily basis
- Provide regular staff coaching, i.e. reviewing Quality Control errors; provide input on performance appraisals
- Handle complaint files, escalated complaints, including those directed to the President’s Office
- Review gain/loss, reporting
- Distribution of work, manages workload of team effectively
- Assist team with questions on corrections and handle ‘complex cases’, working closely with Compliance, Tax/Accounting team or Contract Specialist if required
- Review errors with staff and demonstrate how to correct and issue properly
- Assist with coordinating Accounting issues
- Coordinate year-end tasks, maturity letters and other specialized tasks as required
- Provide regular and timely updates and feedback to Associate Manager
- Coordinate clean-up initiatives
- Project involvement and miscellaneous duties as requested and/or required
- Ensure daily reports are reviewed, distributed and handled

**What you will bring**
- Self-motivated, commitment to self development and enjoy a challenging and demanding workload
- A self-starter requiring mínimal direction
- Initiative
- Excellent verbal and written communication skills, with an ability to deal with all levels of management
- Proven ability to learn and grasp new concepts
- Ability to recognize when to escalate issues
- Strong interpersonal skills and the ability to work in a team environment
- Able to confront and deal with difficult situations
- Strong customer service skills
- Flexible, able to accept change, and drive change as required
- Able to work in ambiguous and unstructured situations

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._
._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**.

LI-Hybrid



  • London, Canada Classic Fire + Life Safety Full time

    **Position Overview** The Customer Service Coordinator responsibilities include taking care of customer account requests as well as developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Customer Service Coordinator also answer client queries and identify new business...


  • London, Canada Apex Fabrication & Supply Full time

    **Position Overview** The Customer Service Coordinator responsibilities include taking care of customer account requests as well as developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Customer Service Coordinator also answer client queries and identify new business...


  • London, Canada Service Ontario Full time

    We are a privately owned and operated Service Ontario office. We are looking for a customer-oriented service representative. This person will provide product/services information and resolve any problems that our customers may have with accuracy and efficiency. The target is to follow government policies and procedures, ensure excellent service standards...


  • London, Canada SYNESURE INC. Full time

    Company Description: SYNESURE INC. is a leading technology company specializing in innovative solutions for businesses. We provide cutting-edge software and services that help organizations streamline their operations and enhance productivity. We are currently seeking a detail-oriented and customer-focused Customer Onboarding Coordinator to join our team in...


  • London, Canada Classic Fire + Life Safety Full time

    Company Description Thank you so much for considering our company in your career search! Classic Fire + Life Safety is a leader in the fire protection and life safety industry because of our talented, knowledgeable, and motivated staff. We know that it is our people who make the difference, and we are looking to grow our team of passionate professionals....


  • London, Canada Anishinabek Police Service Full time

    **Anishinabek Police Service** **OUR VISION** - Safe and healthy Anishinabek communities._ **OUR MISSION** - Anishinabek Police Service provides effective, efficient, proud, trustworthy and accountable service that ensures Anishinabek, and its residents and visitors are safe and healthy while respecting traditional cultural values and the protection of...

  • Customer Relations

    3 days ago


    London, Canada Ex Team Group Full time

    **What we offer**: - Hybrid office with remote flexibility - Weekly Pay and Uncapped Commission - $60k plus first year average income - Residual Income - Exceptional commission rates - Trips, Training Incentives/Events and other benefits - Paid Training **Requirements**: - A winning attitude and determination to succeed - Willingness to go above and...

  • Vehicle Intake

    5 days ago


    London, Canada Woodfield Canada Full time

    **Responsibilities**: - Receive customer vehicles as they are delivered. Responsible for vehicle examination, key control, parking lot safety & organization. - Assist with managing and maintaining production schedule. - Coordinate customer appointments as orders are scheduled. - Arrange vehicle and merchandise pickups. - Confirm and invoice work orders. -...

  • Service Coordinator

    2 months ago


    London, Canada Compressor Engineering Group Full time

    Job Summary: We are seeking a highly organized and detail-oriented Service Coordinator to join our team. The Service Coordinator will be responsible for scheduling and coordinating 4 service technicians to perform preventative maintenance & emergency service for 250+ clients using Field Managmeent software. **Duties**: - Coordinate service appointments and...

  • Service Coordinator

    5 days ago


    London, Canada DALMAR MOTORS LTD Full time

    **Job Summary** As a Service Coordinator at Dalmar Motors, you will be responsible for scheduling appointments, monitoring incoming online bookings, coordinating with parts for recalls, assisting with customer intake and managing of customer repair orders when a service advisor is off sick or on vacation. **Responsibilities**: Service Coordinator -...

  • Service Coordinator

    2 months ago


    London, Canada AutoCanada Inc. Full time

    **Service Appointment Coordinator** **South London Infiniti Nissan** **London, ON** Are you looking to drive your career forward? South London Infiniti Nissan is looking for an experienced Service Appointment Coordinator to join our growing team! We are looking for someone who is passionate about delivering exceptional customer service to take ownership...

  • Service Coordinator

    3 weeks ago


    London, Canada Finch Nissan Full time

    **Finch Nissan is on the hunt for a Service Coordinator to assist with our busy service department. Our store recently became the newest member of the Finch Auto Group and we need your help as we continue to grow! The Finch Auto Group has been serving London since 1989, representing some of the best brands in the market. We are looking for a highly motivated...


  • London, Canada Subaru of London Full time

    We are currently seeking a highly personable individual to fulfill the role of Service Appointment Coordinator here at Subaru of London. The primary responsibility of the Service Appointment Coordinator will be to handle both inbound and outbound calls, as the initial contact to the Service department. This entails guaranteeing the delivery of exceptional...


  • London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: Level N **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek...


  • London, Canada Lifemark Health Group Full time

    **Customer Service Representative - pt Health Springbank Physiotherapy** **Permanent Part-Time** **Location: Springbank, ON** Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the...


  • London, Canada Highbury Ford Sales Limited Full time

    We regularly place daily outgoing calls to our customers as well as receiving incoming calls to schedule regular maintenance, special order parts installation, recalls as well as previous unsold work. We also regularly follow up with our customers to gauge satisfaction with recent experiences. Highbury Ford is an equal opportunity employer. All qualified...


  • London, Canada ParaMed Home Health Care Full time

    Under the direction of the Operations Manager or Coordination Supervisor, the Care Team Specialist will act as the primary point of contact for clients and field staff, offering superior customer service skills as they match clients in need of care to appropriate field staff. **If the following statements sound like you, then you might make a great Care...


  • London, Canada ParaMed Home Health Care Full time

    Under the direction of the Operations Manager or Coordination Supervisor, the Care Team Specialist will act as the primary point of contact for clients and field staff, offering superior customer service skills as they match clients in need of care to appropriate field staff. **If the following statements sound like you, then you might make a great Care...


  • London, Canada Subaru of London Full time

    We are currently seeking a highly personable individual to fulfill the role of Service Appointment Coordinator here at Subaru of London. The primary responsibility of the Service Appointment Coordinator will be to handle both inbound and outbound calls, as the initial contact to the Service department. This entails guaranteeing the delivery of exceptional...

  • Service Coordinator

    1 week ago


    London, Canada Dura Med Mobility Products Full time

    Coordinator - Service Department / Customer Service Representative - Organize, schedule and manage timing, information, expectations, communications and documentation related to equipment repair and maintenance for our service technicians and delivery/installation staff - Customer service including in-store and phone/computer orders - Demonstrates effective...