Customer Care Coordinator

2 weeks ago

London, Canada ParaMed Home Health Care Full time

Under the direction of the Operations Manager or Coordination Supervisor, the Care Team Specialist will act as the primary point of contact for clients and field staff, offering superior customer service skills as they match clients in need of care to appropriate field staff.

**If the following statements sound like you, then you might make a great Care Specialist**
- I always provide the highest level of customer service.
- I have exceptional telephone etiquette.
- I can handle stressful and emotionally charged situation while maintaining a high level of customer service.
- I am a good listener, and I can also communicate well, both written and verbally.
- I have a strong desire to help others through public service.
- I have experience with multitasking in a busy environment.
- I am proficient with computers and I have experience with Microsoft Office products.

**Hours of Work: Shifts Vary**

**Weekend Coverage required (rotation of weekends)**

**Perks to the position**:

- Flexible scheduling
- Health and dental benefits
- Satisfaction of helping those in need
- Competitive compensation

**Qualifications**
- Completion of post-secondary education is an asset
- One year of administrative or office experience is preferred
- Intermediate software skills are required, software scheduling experience is also an asset
- Superior Customer service skills are necessary
- Ability to effectively communicate both through oral and written mediums
- Demonstrate compassion, tact and diplomacy when interacting with clients and their families

ParaMed recognizes the importance of immunization to protect our patients and team members from Covid-19. A condition of employment with ParaMed is that all new hires receive all required doses of a Covid 19 vaccine approved by Health Canada

**Responsibilities**
- Assisting in the assignment of appropriate staff to clients needing care based on a variety of factors including times suggested by clients, staff availability and relevant skill sets while giving consideration to geographic proximity of clients’ residence
- Help in communicating a care schedule that supports continuity of care
- Enter and update employee and client data within computerized system
- Respond professionally and courteously to calls and electronic communication from funders, staff, clients and families
- Document and appropriately report and escalate complaints and incidents related to staff and clients
- Adhere to the ParaMed policies in all interactions with clients, families or other parties ensuring privacy and confidentiality.
- Other duties as assigned

**Competencies**

The Care Specialist will exercise skills in Customer Service, Time Management and Organizational skills while constantly striving to satisfy referral acceptance requirements.
- *In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and ParaMed Policies on Accommodation, a request for accommodation will be accepted as part of ParaMed hiring _process. *_

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