Customer Onboarding Coordinator

4 weeks ago

London, Canada SYNESURE INC. Full time

Company Description:
SYNESURE INC. is a leading technology company specializing in innovative solutions for businesses. We provide cutting-edge software and services that help organizations streamline their operations and enhance productivity. We are currently seeking a detail-oriented and customer-focused Customer Onboarding Coordinator to join our team in London.

**Job Description**:
As a Customer Onboarding Coordinator at SYNESURE INC., you will play a crucial role in ensuring a seamless transition for our clients as they begin using our products and services. You will be responsible for managing the onboarding process, coordinating with internal teams, and providing exceptional customer service. This is a full-time position that requires strong organizational skills, excellent communication abilities, and a passion for delivering outstanding customer experiences.

**Responsibilities**:
Serve as the primary point of contact for new customers during the onboarding process.

Coordinate and manage all aspects of the customer onboarding, ensuring a smooth and efficient experience.

Collect and review customer information and requirements to create personalized onboarding plans.

Conduct orientation sessions and product demonstrations to educate customers on our offerings.

Collaborate with cross-functional teams, including Sales, Product Development, and Support, to ensure a seamless transition for customers.

Address customer inquiries, concerns, and requests promptly and professionally.

Provide ongoing support and guidance to customers, ensuring their satisfaction with our products and services.

Track and monitor customer onboarding progress, identifying and resolving any issues or delays.

Maintain accurate customer records and documentation throughout the onboarding process.

Continuously evaluate and improve the onboarding process to enhance customer satisfaction and efficiency.

Stay updated on product knowledge and industry trends to provide valuable insights to customers.

Collaborate with the Sales team to identify upsell and cross-sell opportunities during the onboarding process.

Provide regular reports and updates to management on customer onboarding activities and progress.

Qualifications:
Bachelor's degree in Business Administration, Marketing, or a related field.

Proven experience in a customer service or customer success role.

Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.

Strong organizational skills and attention to detail.

Proficiency in using CRM software and other customer management tools.

Ability to work effectively in a fast-paced and dynamic environment.

Problem-solving mindset with the ability to anticipate and address customer needs.

Ability to multitask and prioritize tasks effectively.

Positive attitude, adaptability, and willingness to go the extra mile to ensure customer satisfaction.

Knowledge of the technology industry and software solutions is a plus.

Why Join Our Team:
Be part of a dynamic and innovative technology company.

Opportunity to work with leading-edge products and services.

Collaborative and supportive work environment.

Competitive salary and benefits package.

Ongoing training and professional development opportunities.

Room for career growth and advancement within the organization.

**Salary**: $22.00 per hour

Work Location: In person

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