Enterprise Systems Specialist

8 months ago

Ottawa, Canada Assent Full time

**Company Description**
Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.
We've grown from $5 million to $85 million ARR in just six years. With our recent $350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.
Being a Certified B Corporation, we don't just advocate for sustainability - we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.

Hybrid Work Model
At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

Join our Talent Community to stay in touch and learn more

The Enterprise Systems Specialist will be part of a team that is accountable for maintaining, researching, and implementing solutions to meet Assent’s strategic and operational business needs. This individual should be well versed in multiple systems and have the ability to design solutions and processes to help create order in a fast-paced and rapidly changing environment.

**Key Requirements & Responsibilities**
- Salesforce Administration: Maintain and configure our Salesforce instance, including user management, security settings, profiles, roles, and permissions in Sales, Service, and Experience Cloud.
- Data Management: Ensure data integrity and accuracy within Salesforce by performing regular data audits.
- User Support: Provide responsive assistance to Salesforce users, addressing inquiries, troubleshooting issues, and brainstorming to ensure effective system utilization.
- Process and Automation Improvement: Collaborate with various teams to understand business processes, identify opportunities for automation and optimization, and implement custom solutions using flows, formulas, and dynamic forms.
- Reports and Dashboards: Assist the analytic team in creating and managing reports, dashboards, and data visualization tools to provide insights to stakeholders and assist in decision-making.
- Integration Management: Work with other teams to maintain and enhance integrations between Salesforce and other business systems.
- Documentation: Create and maintain thorough documentation of system configurations, customizations, and processes.
- Stay Current & Curious: Keep up-to-date with Salesforce releases, new features, and best practices to ensure the platform is being utilized effectively. Think out of the box to find creative solutions.
- Quality Assurance: Conduct testing and quality assurance activities on new system functionalities, enhancements, and patches.
- Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.

**Qualifications**
- 5+ years of hands-on experience in Salesforce administration and configuration of out of the box and custom solutions
- Salesforce Administrator & Advanced Administrator Certification

It would be an advantage if your Salesforce administration experience includes:

- Expertise in creating and managing custom objects, fields, formulas, flow, validation rules, and dynamic forms in Lightning.
- Familiarity with CPQ & Experience Cloud
- Trailhead Ranger Status to include super badges
- Previous experience with Financial Force, Outreach, Clari, Gong or Data enrichment tools is a plus.

**Reasonable Accommodations Statement**: To perform this job successfully, an individual must be able to perform the aforementioned duties and responsibilities satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these essential functions. Assent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
**Additional Information**
At Assent, we are uniquely positioned to make meaningful, impactful changes in the world around us. If you believe in doing work that matters, we want you to join our team.

**Life at Assent**
- ** Wellness**: We believe that you and your family’s well being is important. As a result, we offer vacation tim

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