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Customer Service and Warranty Representative
5 months ago
Customer Service and Warranty Representative
If you are an outdoor enthusiast, avid cyclist, skier, snowboarder, or runner that would like to work for a Global leader in the Sporting goods industry, we are hiring. Mica Sport Canada is the Canadian Distributor for Scott Sports, with the head office & warehousing located in Muskoka, Ontario.
We're looking for an eager and tech-savvy customer service and warranty representative. As a customer service and warranty representative, you'll be responsible for troubleshooting product and service related issues, administering warranties and providing superior customer service.
Job Summary
- Work closely with the bike brand coordinator to provide excellent customer service to dealers, sales agents, and end users.
- Provide a timely response to bicycle related questions.
- Work closely with the credit department making sure orders are accurately entered to ensure payment in a timely manner.
- Answering customer inquiries in a timely and professional manner
- Responding to customers and troubleshooting technical issues
- Tracking and resolving customer service related issues in a timely manner
- Ensuring that customer service needs are met with mínimal interruption of service
- Preparing and tracking warranties and replacement products
**Responsibilities**:
- Manage, maintain, and administer all aspects of bicycle related warranty claims and issues.
- Enter all bicycle related orders in a timely and accurate manner (Dealers, sales agents, staff, warranty, and promotional).
- Manage and distribute sales order pick lists through incoming and available inventory based on ship dates and in-season order requirements, while maximizing freight efficiencies.
- Manage and maintain inventory and available to sell reports for internal and external use.
- Maintain and update a dealer database to ensure accurate order entry, discounts, terms, credit limits and shipping arrangements.
- Assist in the generation and creation of sales and marketing analysis.
- Assist the sales and marketing manager in the execution and implementation of all sales and marketing programs.
- Assist in the preparation for bicycle related shows and events.
- Assist in the setup and tear down of bicycle related events and shows.
- Travel as required to events and shows.
- Track, manage and maintain the demo fleet of bicycles.
- Act as support for all areas of customer service.
You're a great fit for this role if you have:
- Post-Secondary Education
- Bicycle specific Knowledge or interest
- 1 - 2 years' experience in customer service and tech support
- Excellent verbal and written communication skills
- Strong technical and problem-solving skills
- Knowledge of customer service systems and software
- Strong organizational and time management skills
- Experience in the warranty and customer service industry is a plus
- Clean Driving record and ability to drive a company vehicle
- Ability to travel domestically and internationally
Compensation/Remuneration:
Salaried Position Range $22-26/hour based on experience specific to sporting goods industry
Health Benefits Package
Employee Product Benefit Package
Office is based in Bracebridge, ON
Monday-Friday 8:30-5:00
**Job Types**: Full-time, Permanent
**Salary**: $22.00-$26.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: One location
