Customer Service Advisor

5 months ago

Bracebridge, Canada Wally's Garage Full time

Job Description: Customer Service Representative

**Responsibilities**:

- Provide exceptional customer service and support to clients
- Answer incoming calls and respond to customer inquiries
- Resolve customer complaints or issues in a professional and timely manner
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to ensure customer satisfaction
- Stay up-to-date on product knowledge and company policies
- Assist with order processing, tracking, and delivery coordination
- Handle customer requests for information, quotes, or product recommendations

Qualifications:

- High school diploma or equivalent required; college degree preferred
- Previous experience in customer service or a related field is a plus
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Ability to work well in a team environment and independently
- Attention to detail and accuracy in data entry and record keeping

We offer competitive pay, a positive work environment, and opportunities for career growth. Join our team of dedicated professionals who are committed to providing outstanding customer service.

To apply, please submit your resume along with a cover letter highlighting your relevant experience and why you are interested in this position.

**Salary**: $18.00-$25.00 per hour

**Benefits**:

- Paid time off
- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Bracebridge, ON P1L 1G7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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