Manager, HR Employee Services

2 weeks ago

North Vancouver, Canada Seaspan ULC Full time

The Manager, HR Employee Services will develop, refine & implement back-end HR operational standards and administrative procedures to elevate the manager and employee experience, to enable growth and organizational capacity through best practices, process/system improvement methodologies and project management. This position will leverage leading edge technology and analytics to execute through standardization, governance and collaboration with the entire HR team.

**Note: This is a 12 month limited term employment opportunity including extended health benefits and 3-weeks’ vacation.**

**What you'll do**
- Provide leadership to a team of HR Support Specialists responsible for the support of all HR administration and employee data maintenance
- Oversee the resolution of inquiries from employees, HR and managers.
- Build and execute strategy for the Human Resources Employee Services that drive improvements and positively impacts the employee experience
- Create and maintain knowledge-based materials such as process workflows, detailed step-by-step procedures or job aides and ensures team usage
- Foster a collaborative team culture of high standards, strong productivity, executional excellence and innovation
- Provide high level of service to internal customers to enable the success of HR and the businesses they support
- Analyze key performance data to partner with internal and HR partners to identify, recommend and drive process improvements.
- Develop and collaborate in the development and implementation of both new and/or changes to supporting HR system
- Proactively identify opportunities and make recommendations for continuous improvement in various HR Systems and business intelligence tools and leads HR process improvement initiatives

**What you'll bring**
- Bachelor's degree in Human Resources or equivalent combination of education and experience.
- 7-10 years of experience in human resources or business service operations team in a unionized environment
- 3-5 years management experience or equivalent project lead experience
- CPHR designation would be an asset
- Previous experience building an HR shared services model
- Proven ability to lead and inspire a team with a focus on team engagement and development
- Strong collaboration and influencing skills
- Strong operations management capabilities and experience managing large delivery focused teams
- Ability to set strategic vision and operationalize the vision into an execution plan/roadmap
- Proven ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and professionalism
- Strong attention to detail and high work standards in support of accurate, flawless delivery
- Ability to develop detailed work plans with appropriate resource requirements
- Project management skills including the ability to organize, execute and plan large-scale projects
- Experience implementing and managing HR technology programs including change management and communications

**Why you'll love working here**
- We also provide a best-in-class health and wellness benefits package for this position that includes such things as full health care (including unlimited physiotherapy), dental, vision, medical leave coverage, wellness/fitness reimbursement for memberships or registration fees, and an Employee Family Assistance Program (EFAP) through Homewood Health
- Parking is included and to assist those that are using transit, we operate a complimentary shuttle bus Monday through Friday with various pick up and drop off points around North Vancouver.

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