Concierge
6 months ago
**Escape Manor has opened a massive new dining, cocktail and gaming lounge in the heart of downtown Ottawa. The 11,000 square foot, 600-person capacity Manor Lounge and Escape Manor hybrid location will have upscale casual dining, scratch cocktails, craft beer, games, puzzles, escapes, a Bocce court and a whole new gamified way to experience darts. The Manor is seeking top talent to usher this new offering into the roaring twenties of human reconnection.**
The Manor Lounge will offer full lunch and dinner as well as late-night services and will host multiple group functions and events. Delectable shareables, surprise & delight features and group menus will impress and wow the 60-seat lounge, 40-seat parlour, 20-seat bar and the 100-seat patio.
Escape Manor is putting the fun back into hospitality and needs a fantastic dedicated and hardworking individuals to join our dream team
We are recruiting for the role of Host/Concierge. As the first contact point for guests, the Concierge is responsible for the "First Impression" of Escape Manor. We are looking for an energetic, and organized person. If you are super-fun, extra charming and can multi-task we want to meet you
**Summary of Responsibilities**:
Reporting to the General Manager and leadership team, responsibilities and essential job functions include but are not limited to the following:
- Greet and seat guests in a warm and courteous manner
- Ensure all servers are distributed equal numbers of guests
- Be able to field any guest questions in an informed and professional manner
- Take and coordinate guest reservations in the bar/lounge area
- Ensure guest satisfaction and compliance to Escape Manors Food & Beverage standards
- Constantly strive to create memorable, exceptional, one-of-a-kind Guest experiences every day for every guest
- Make sure our guests and team members have fun - and have fun yourself
**Qualifications**:
- Good knowledge of Google Suite programs (Sheets, Gmail, etc)
- Knowledge of point of sale computer systems an asset
- Excellent communication skills, both oral and written
- Excellent time-management, memory and cognitive flexibility required
- Friendly and courteous and able to work in a high paced environment
**Physical Aspects of Position (include but are not limited to)**:
- Constant standing and walking throughout shift
- Occasional lifting and carrying up to 20 lbs
- Occasional kneeling, pushing, pulling
- Occasional ascending or descending stairs and ramps
**Job Types**: Full-time, Part-time, Permanent
**Salary**: From $16.55 per hour
**Benefits**:
- Company events
- Discounted or free food
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Holidays
- Weekends as needed
Supplemental pay types:
- Overtime pay
- Tips
**Language**:
- French (preferred)
Licence/Certification:
- Smart Serve (preferred)
Work Location: In person
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