Concierge/site Administrator

3 months ago

Ottawa, Canada Apollo Property Management Full time

Concierge/Site Administrator Position

We are seeking a Casual Concierge/Site Administrator to join our dynamic team of professionals in our expanding organization. If you're a highly motivated, proactive team player who thrives in a challenging environment, excels with mínimal supervision, meets deadlines consistently, and can effectively manage multiple tasks, we encourage you to apply

Our organization manages several high-rise Condominium Buildings across the City of Ottawa, some of which require Concierge/Site Administrators to staff their front desk areas. We are looking for individuals to join us on a casual basis, filling in at various locations as needed.

**Shifts**: Shifts may vary from Monday to Sunday, between 8 a.m. and 8 p.m.

**Transportation**: A vehicle is not required; all locations have convenient access to public bus services.

**Responsibilities**:

- Manage the front desk and control building access using CCTV cameras
- Deliver exceptional customer service to residents and guests
- Coordinate elevator and amenity bookings
- Issue keys to contractors and cleaners, verifying work access
- Log and distribute letters and parcels for residents
- Program and re-program access fobs as directed by the Property Manager
- Coordinate maintenance and cleaning tasks with on-site staff
- Receive, document, and forward resident complaints to the Property Manager
- Ensure compliance with fire and emergency procedures
- Perform security patrols throughout the shift
- Complete other duties as assigned by the Property Manager

**Qualifications**:

- Post-secondary diploma
- Security Guard license (considered an asset)
- Proficiency in MS Office and other computer-related skills
- Strong coordination, judgment, and decision-making abilities
- Ability to work independently or as part of a team with mínimal supervision
- Customer-focused personality with excellent communication skills
- Strong organizational skills and attention to detail
- Ability to prioritize tasks, work well under pressure, and meet deadlines in a fast-paced environment
- Prior experience in the Property Management industry (considered an asset)
- Excellent proficiency in business English
- Clear written and verbal communication skills
- Respectful of resident boundaries; ability to handle sensitive information with discretion and professionalism
- Courteous and approachable demeanor, with a welcoming attitude

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