Associate Customer Experience Specialist

8 months ago

Oakville, Canada USG Corporation Full time

CGC Inc. is a leading marketer, manufacturer and distributor of gypsum wallboard products, interior finishing material and suspended acoustical ceilings. With locations around the world, CGC and USG have the resources, plants, products, and people to build walls, ceilings, and careers._

**CGC Inc. is currently recruiting an Associate Customer Experience Specialist for our head office, based in Oakville, Ontario.**

It's a permanent and full-time position, offering a challenging opportunity for a motivated individual to demonstrate their customer service skills within a large corporation.

**Duties and responsibilities of the Associate Customer Experience Specialist include**:
Customer Service is the Hub of CGC, working together with many departments to offer an exceptional experience for our customers. Our customers are at the heart of everything we do.
- The Customer Experience Specialist (Bilingual) is an entry level position with opportunities to develop and build a career that offers a challenging opportunity for a motivated individual to demonstrate customer service skills within a fast-paced team environment.
- Primary point of contact for customers placing orders with CGC
- Receives and processes customer orders and answers customer inquiries, including follow-up as required, in a timely manner with a consistently high level of quality.
- Build strong relationships and communicate effectively with all departments.
- Positive Team player actively sharing the workload.
- Supports Sales and Marketing efforts related to specific product focus or information gathering as required.
- Responsible for meeting specific individual/team operational metrics as defined in the Customer Service scorecard.

**Qualifications**:

- Diploma in Business, Marketing, or related field. Significant relevant experience may be considered diploma equivalent.
- Previous customer service or sales experience preferred.
- Excellent problem solving and customer service skills.
- Must be a people and results-oriented individual who incorporates and emphasizes safety and quality in all aspects of the daily work environment.
- High attention to detail.
- Must demonstrate proven success at working independently with a sense of urgency and high level of customer focus.
- Bilingual (English and French) is considered an asset.

**Additional information**
- Monday to Friday with flexibility to adjust start and end times based on business needs.
- Entry level professional position with opportunities to develop and grow a career with CGC.

**What We Offer**

CGC offers competitive base salaries and cash incentive awards, comprehensive benefits, and financial protection for employees and their families. **Our Employee Group Benefits Plan (extended health care and dental care) begins on your first day of work**
- Extended health care (including prescription drugs, vision, and paramedical professional services)
- Dental care (includes both preventative care and major dental work)
- Short-term and long-term disability
- Life insurance
- Retirement plan
- contributory defined benefit plan
- Investment plan
- defined contribution plan with options to contribute to a Registered Retirement Savings Plan (RRSP) and/or a non-registered savings plan.
- Incentive Plan
- cash payments based on target achievement are earned quarterly or annually, depending upon the plan.
- Vacation time
- between three and six weeks paid vacation based on length of continuous service.
- Employee Assistance Program (EAP)
- Wellness Program offers fitness club memberships at a special reduced rate, health coaching, nutrition support, smoking cessation services, and much more.
- Rewards and Recognition Program

We understand the importance of balancing work and your personal life and will help you make your best contribution in both.

At CGC Inc. we go the distance to provide The Better Way. Delivering building solutions for customers worldwide is our goal. Relationships are our foundation. Integrity, Dependability and Innovation are the standards by which we live.

CGC Inc. is a leading marketer, manufacturer and distributor of gypsum wallboard products, interior finishing material and suspended acoustical ceilings. With locations around the world, CGC and USG have the resources, plants, products and people to build walls, ceilings and careers.
- CGC Inc. is an equal opportunity employer committed to promoting diversity of thought, ideas, perspective and people. We create an inclusive environment that attracts, retains and values people of all backgrounds by treating all people in a way that allows them to maintain their dignity and independence through inclusion, integration and equal opportunity. We are committed to meeting the needs of those who interact with CGC, Inc. in accordance with Federal and provincial laws. Information regarding applicant accessibility may be found on the Accessibility section of our website._

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