Clerical Coordinator

3 days ago

Toronto, Canada Humber River Health Full time

Position Profile:
**Humber River Health. Lighting New Ways In Healthcare.**

Since opening our doors in 2015 as North America’s first fully digital hospital we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care

We currently have an exciting opportunity for a Clerical Coordinator to join our Schulich Family Medicine Teaching Unit (FMTU) team.

Reporting Relationship: Manager, Schulich Family Medicine Teaching Unit and Integrated Care Services

**Hourly Rate Range**: $34.470 - $35.616
**Hours of Work**: Must be available for 8-hour shifts during weekdays (Subject to change)
**Location: Wilson Site**

**Responsibilities include, but are not limited to**:

- Oversees all referral to the Schulich FMTU in collaboration with relevant clinical/clerical staff.
- Facilitates efficient and accurate tracking and flow of patient referrals within the program as well as to outside agencies.
- Responsible for ensuring the daily operation of the clerical areas, including registration and booking desks and assigns job functions to clerical staff.
- Prepares and posts staff schedules in collaboration with manager; in adherence with collective agreement(s).
- Assists with coordinating functions for the orientation/training of new staff.
- Facilitates/problem solves to resolve issues within the scope of the role including the balancing of workload, and escalates unresolved concerns to the attention of the manager.
- Acts as site lead for the primary care Electronic Medical Record (EMR) (i.e., OSCAR-PRO) and referral platform OCEAN communications and coordination
- Oversees patient flow to optimize efficiency of the Interprofessional team members’ time
- Responsible for the inputting, updating and oversight of physician, resident, and interprofessional team member’s schedule within clinic EMR (i.e., OSCAR-PRO)
- Assists directly, when needed in program clerical support associate duties.
- Orders and restocks clinical and office supplies
- Interacts with other hospital departments, laboratories and external medical institutions on behalf of patients and team members (i.e., follow-up for referral and appointments, diagnostic results, consult reports, etc.)
- Prepares day lists and patient encounter forms for the next day’s clinic
- Responsible for coverage, as required for planned or unplanned staff absence.
- Performs other related duties as assigned

**Requirements**:

- Completion of a Community College Medical Secretary or Business Administrative Diploma preferred.
- Minimum 3 years full time equivalent recent and relevant experience in a busy clinical environment required.
- Previous experience in a primary care provider setting or academic is an asset.
- Medical terminology courses preferred.
- Good keyboarding skills with minimum typing speed of 40 WPM (the ability to perform medical transcription is preferred).
- Demonstrated computer proficiency including Microsoft Office (Excel).
- Exceptional communication skills, both oral and written.
- Ability to effectively interact with professionals of various disciplines as well as with patients and families, and effectively respond to concerns that arise.
- MEDITECH computer experience an asset.
- Experience with EMRs (i.e., OSCAR, Telus PCC) used in primary care setting an asset.
- Excellent organizational and problem-solving skills and detail orientated.
- Effectively able to re-establish priorities, as needed.
- Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations.
- Ability to work in a multidisciplinary setting including medical residents and learners.
- Ability to work autonomously as well as in a team setting.
- Knowledge of a second language an asset.
- Proven ability to provide excellent customer service, on the telephone and in person.
- Applicant may be required to successfully complete full administrative testing, to include typing speed and MS Office.
- Excellent attendance and disci

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