Bilingual Retention Specialist

3 weeks ago

North York, Canada Unity Payments Full time

They will build trust and relationships with customers through open communication as well as provide accurate, valid, and complete information by using the right methods/tools.

Also, they will be required to meet retention targets and productivity quotas, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.

There will be numerous amounts of products and services that will need to be learned. We require accurate records of customer interactions, process customer accounts and file documents, follow communication procedures, guidelines and policies and take the extra mile to engage customers and solve their time-sensitive problems.

**Primary Responsibilities**:

- Be a point of escalation for clients who are considering closing their accounts and find the right offer to ensure they stay with Unity Payments.
- Resolve issues regarding clients’ accounts, their billing, and Elavon products.
- Investigate customer concerns and inquiries by asking the right questions to determine the best course of action for a resolution.
- Communicate resolution in a timely manner to clients, partners and other teams.
- Suggest useful information to customers about Elavon products and services that may benefit their account.
- Coordinate and liaise with cross-functional departments to resolve technical and accounting issues.
- Build and maintain relationships with clients and our partners.
- The ability to communicate well to customers in both English and French is a hard requirement for this position.

About Unity Payments

Unity Payments offers payment processing and solutions to small and medium enterprises across Canada. The benefits of working for us include:

- Unlimited Bonus potential
- Paid training
- Paid lunch
- Dental care
- Extended Heath care
- On-site parking
- Free coffee, tea, and hot chocolate,
- Free pop and snacks
- Quarterly work gatherings
- Employee appreciation incentives

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Application question(s):

- Please note this is an IN OFFICE full time position. There is NO remote work.

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- French (required)

Work Location: In person

  • Customer Retention Specialist

    2 days ago

    North York, Canada Tre'dish Full time

    **Customer Retention Specialist** Tre'dish is an innovative online grocery retailer committed to providing exceptional service and high-quality products to our customers. We are looking for a dedicated Customer Retention Specialist to join our team in North York and help us nurture and grow our member base. **Key Responsibilities**: - **Welcome Calls**:...

  • Loyalty /retention Specialist

    2 weeks ago

    North York, Canada Simply Smart Home Full time

    **About Simply Smart Home**: Simply Smart Home Inc. is more than an HVAC company - we’re a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility. Our inclusive culture, championing diversity and...

  • Bilingual Retention Specialist

    2 weeks ago

    North York, Canada Unity Payments Full time

    They will build trust and relationships with customers through open communication as well as provide accurate, valid, and complete information by using the right methods/tools. Also, they will be required to meet retention targets and productivity quotas, provide appropriate solutions and alternatives within the time limits; and follow up to ensure...

  • Retention Specialist

    2 months ago

    North York, Canada Carry Telecom Inc Full time

    Job Description: This position exists to support the business in developing an effective communication and executing marketing plans to support the business goal. The engagement results will be analyzed on a regular basis to understand customer's needs, ensure the communications are meeting retention target. RESPONSIBILITIES: - Retain consumers, by...

  • Bilingual Retention Manager

    3 weeks ago

    North York, Canada Unity Payments Full time

    They will build trust and relationships with customers through open communication as well as provide accurate, valid, and complete information by using the right methods/tools. Also, they will be required to meet retention targets and productivity quotas, provide appropriate solutions and alternatives within the time limits; and follow up to ensure...

  • Bilingual Communications Specialist

    1 month ago

    North York, Canada Summit Search Group Full time

    About Our Client: Our client is one of Canada’s largest and most reliable battery recycling programs. Position Scope: As the Bilingual Communications Specialist, you'll be the creative force behind the scenes, orchestrating every facet of our client’s internal and external communications strategy.

  • Bilingual Talent Acquisition Specialist

    2 months ago

    North York, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** Business areas: Nestlé Canada Job title: Bilingual Talent Acquisition Specialist Location: Toronto or Greater Montreal Area (Hybrid) **Position Summary** **A day in the life of a Bilingual Talent Acquisition Specialist** As a Bilingual Talent Acquisition Specialist, you will be responsible for executing and managing the end-to-end...

  • Bilingual Talent Acquisition Specialist

    7 days ago

    North York, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** Business areas: Nestlé Canada Job title: Bilingual Talent Acquisition Specialist Location: Toronto or Greater Montreal Area (Hybrid) **Position Summary** **A day in the life of a Bilingual Talent Acquisition Specialist** As a Bilingual Talent Acquisition Specialist, you will be responsible for executing and managing the end-to-end...

  • Bilingual Talent Acquisition Specialist

    2 months ago

    North York, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** Business areas: Nestlé Canada Job title: Bilingual Talent Acquisition Specialist Location: North York, ON - Hybrid Role **Position Summary** **A day in the life of a Bilingual Talent Acquisition Specialist** As a Bilingual Talent Acquisition Specialist, you will be responsible for executing and managing the end-to-end talent...

  • Bilingual Talent Acquisition Specialist

    2 weeks ago

    North York, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** Business areas: Nestlé Canada Job title: Bilingual Talent Acquisition Specialist Location: North York, ON - Hybrid Role **Position Summary** **A day in the life of a Bilingual Talent Acquisition Specialist** As a Bilingual Talent Acquisition Specialist, you will be responsible for executing and managing the end-to-end talent...

  • Customer Retention Specialist

    2 weeks ago

    North York, Canada Unity Payments Full time

    They will build trust and relationships with customers through open communication as well as provide accurate, valid, and complete information by using the right methods/tools. Also, they will be required to meet retention targets and productivity quotas, provide appropriate solutions and alternatives within the time limits; and follow up to ensure...

  • Bilingual Specialist

    7 days ago

    North York, Canada JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Bilingual Specialist **ABOUT US** JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200...

  • Bilingual Human Resources Specialist

    2 months ago

    North York, Canada Retailors Full time

    Retailors Sports Inc., a subsidiary of Fox Group (9,000+ employees globally) - is a leading, fast growing retailor, specializing in the sports, athleisure segment and is a global partner of choice to operate Nike retail locations in Europe, Canada and Israel. Due to our extraordinary success and expansion plans in Canada we are looking for an experienced...

  • Bilingual Communications Specialist

    2 weeks ago

    North York, Canada Lifemark Health Group Full time

    **Location**: North York, ON **Role status**: Full time **Role type**: Hybrid, in-person 3 days/week Lifemark Health Group’s communications mandate is impressive, with a broad focus on external and internal communications, public relations, stakeholder relations and corporate initiatives. With a national scope, this bilingual role develops compelling...

  • Bilingual Communications Specialist

    4 weeks ago

    North York, Canada Summit Search Group Full time

    About Our Client: Our client is one of Canada’s largest and most reliable battery recycling programs.Position Scope:As the Bilingual Communications Specialist, you'll be the creative force behind the scenes, orchestrating every facet of our client’s internal and external communications strategy. You're not just a team member; you're the marketing and...

  • Bilingual Communications Specialist

    4 weeks ago

    North York, Canada Summit Search Group Full time

    About Our Client: Our client is one of Canada’s largest and most reliable battery recycling programs.Position Scope:As the Bilingual Communications Specialist, you'll be the creative force behind the scenes, orchestrating every facet of our client’s internal and external communications strategy. You're not just a team member; you're the marketing and...

  • Bilingual Communications Specialist

    4 weeks ago

    North York, Canada Summit Search Group Full time

    About Our Client: Our client is one of Canada’s largest and most reliable battery recycling programs. Position Scope: As the Bilingual Communications Specialist, you'll be the creative force behind the scenes, orchestrating every facet of our client’s internal and external communications strategy. You're not just a team member; you're the marketing and...

  • Bilingual Communications Specialist

    4 weeks ago

    North York, Canada Summit Search Group Full time

    About Our Client: Our client is one of Canada’s largest and most reliable battery recycling programs.Position Scope:As the Bilingual Communications Specialist, you'll be the creative force behind the scenes, orchestrating every facet of our client’s internal and external communications strategy. You're not just a team member; you're the marketing and...

  • Bilingual Communications Specialist

    3 weeks ago

    North York, Canada Summit Search Group Full time

    About Our Client: Our client is one of Canada’s largest and most reliable battery recycling programs.Position Scope:As the Bilingual Communications Specialist, you'll be the creative force behind the scenes, orchestrating every facet of our client’s internal and external communications strategy. You're not just a team member; you're the marketing and...

  • Bilingual Communications Specialist

    3 weeks ago

    North York, Canada Summit Search Group Full time

    About Our Client: Our client is one of Canada’s largest and most reliable battery recycling programs.Position Scope:As the Bilingual Communications Specialist, you'll be the creative force behind the scenes, orchestrating every facet of our client’s internal and external communications strategy. You're not just a team member; you're the marketing and...