Retention Specialist
3 weeks ago
**About us**
Since 1983, a.p.i. Alarm Inc. has been a Canadian leader in security and safety solutions. We operate the largest Canadian privately owned monitoring station in the country providing life safety and property protection needs to our clients. We are looking to grow our Sales team
We are looking to bring on motivated individual to focus on customer retention and can work fulltime in our Toronto Office with a goal to retain clients, and achieve loyalty objectives.
**Responsibilities**
- Provide exceptional service to existing customers, inbound/outbound calls.
- Maintain existing accounts, promoting retention through strong customer relationship.
- Displays retention, upsell & cross-sell techniques for all customers requesting cancellation.
- Develop retention strategies based on customer feedback.
- Negotiating with customers to upgrade, renew contracts and retain business.
- Consistently meet and exceed monthly, quarterly, and annual targets
**Requirements**:
- Previous experience in inbound/outbound sales and customer retention.
- Excellent communication skills, including strong listening, verbal, and written communication
- Superior customer service and ability to remain calm and professional under pressure.
- Detail oriented and well organized and able to work well with both internal staff members and external parties
- Ability to pass criminal background check
**Job Types**: Full-time, Permanent
Pay: $40,000.00-$45,000.00 per year
Additional pay:
- Commission pay
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- Vision care
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- North York, ON M2M 4J1: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Are you able to pass a criminal record check?
**Experience**:
- Customer retention: 1 year (required)
**Location**:
- North York, ON M2M 4J1 (preferred)
Work Location: In person
-
Client Retention Specialist
3 months ago
North York, Canada InCom Full time**CLIENT RETENTION SPECIALIST** InCom is a leading provider of Real Estate SaaS e-marketing solutions for thousands of Real Estate professionals in North America. We are a well established company based in Toronto and are passionate about creating a world class sales organization. We are looking for a talented and motivated Client Retention Specialist to...
-
Customer Retention Specialist
5 months ago
North York, Canada Tre'dish Full time**Customer Retention Specialist** Tre'dish is an innovative online grocery retailer committed to providing exceptional service and high-quality products to our customers. We are looking for a dedicated Customer Retention Specialist to join our team in North York and help us nurture and grow our member base. **Key Responsibilities**: - **Welcome Calls**:...
-
Loyalty /retention Specialist
6 months ago
North York, Canada Simply Smart Home Full time**About Simply Smart Home**: Simply Smart Home Inc. is more than an HVAC company - we’re a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility. Our inclusive culture, championing diversity and...
-
Accounts Receivable
2 months ago
North York, Canada InCom Full time**Accounts Receivable / Retention Specialist** InCom is a leading provider of Real Estate SaaS and digital marketing solutions for thousands of Real Estate professionals in North America. We are a well established company based in Toronto and are passionate about creating a world class sales organization. We are looking for a talented and motivated Client...
-
Customer Retention Specialist
6 months ago
North York, Canada Unity Payments Full timeThey will build trust and relationships with customers through open communication as well as provide accurate, valid, and complete information by using the right methods/tools. Also, they will be required to meet retention targets and productivity quotas, provide appropriate solutions and alternatives within the time limits; and follow up to ensure...
-
Customer Retention Specialist
4 weeks ago
North Bay, ON, Canada goeasy Full timeIf you are looking to join one of Canada’s fastest growing companies, goeasy Ltd. is the place for you! Recognized as one of North America’s Most Engaged Workplaces, we want the best to join our team.easyhome is Canada’s largest lease-to-own business! We pride ourselves on helping everyday Canadians achieve their personal and financial goals by making...
-
Esports Specialist
5 months ago
North York, Canada Pinnacle Full timeWelcome to **Pinnacle**, the ultimate destination for sports enthusiasts seeking an exhilarating sportsbook and gaming experience! Established in 1998, we have solidified our position as one of the globe's foremost licensed online gaming companies. With our cutting-edge offerings, we guarantee an electrifying experience that will keep you on the edge of...
-
Hf Programs Specialist Adult Programs
2 months ago
North York, Canada YMCA of Greater Toronto Full timeSalary Rate: $45,353.00 - Check out the YMCA’s total compensation package! Location: North York YMCA HF Work Hours: 37.5 hours per week Employment Type: Salaried Contract for 1 year Number of Vacancies: 1 Anticipated Start Date: September 30, 2024 Deadline to Apply: October 19, 2024 At 5PM **Be the Spark!** Join our passionate team of Health &...
-
Specialist Veterinarian
6 months ago
North York, Canada VetStrategy Full timeEmployer: Toronto Animal Health Partners Emergency and Specialty Hospital (TAHP) Position: Veterinary Anesthesiology and Critical Care Specialist Terms of Employment: Permanent / Full Time Location: Toronto, Ontario Employment Address: 1 Scarsdale Road, North York, ON, M3B 2R2 Hours of Work: 40 hours/week Language: English **Benefits**: - Eligible...
-
Talent & Culture Manager, Human Resources Specialist
6 months ago
North York, Canada Studio Munge Full timeTALENT & CULTURE MANAGER, HUMAN RESOURCES SPECIALIST **Do you love building a sense of community through dynamic **staffing strategies and engaging initiatives?** **Are you inspired by the places and people that surround you, **by art and **design in all forms?** **Does your positivity and enthusiastic nature match **your exceptional communication...
-
Customer Success Specialist
2 months ago
North York, Canada InCom Real Estate Web and e-Marketing Solutions Full timeInCom Web Solutions & e-Marketing (InCom) is a leading provider of Real Estate Web & e-Marketing Solutions for Real Estate professionals. We are seeking a highly motivated, focused and results-driven **Customer Success Specialist.** With InCom's all-in-one lead generation platform and managed advertising services, Realtors can generate real estate leads,...
-
Paid Search Specialist
1 week ago
North York, Canada Uptime Legal Systems Full time**Paid Search (PPC) Specialist** **Position Overview** Success is predicated on retaining accounts assigned to you and generating leads for your clients. Our key metric is Leads Generated vs. Expected Leads. CPL is a component of that formula, but it is a secondary metric behind Leads v. Expected and Lead Quality. **Key Responsibilities** - Develop and...
-
Vice President of Relationship Management
6 months ago
North York, Canada JPMorgan Chase & Co Full time**JOB DESCRIPTION** **Responsibilities**: - Directs the management of all account relationship management specialists covering the managed portfolio - Optimize relationship management specialist work load to align appropriate resources to specific merchant needs - Drives performance of the relationship management specialist team through effective...
-
Talent & Culture Manager, Human Resources
6 months ago
North York, Canada Studio Munge Full timeTALENT & CULTURE MANAGER, HUMAN RESOURCES SPECIALIST (PART OR FULL-TIME) **Do you love building a sense of community through dynamic **staffing strategies and engaging initiatives?** **Are you inspired by the places and people that surround you, **by art and **design in all forms?** **Does your positivity and enthusiastic nature match **your exceptional...
-
Operations Assistant
3 months ago
North York, Canada Cozy Castle Home Comfort Specialists Full time**About Us**: Cozy Castle Home Comfort Specialists is a growing residential HVAC company located in North York, Toronto. We are dedicated to providing top-notch heating, cooling, and air quality services to our customers. As we continue to expand, we’re looking for a dynamic Operations Assistant to join our team—someone who can wear multiple hats and...
-
Account Manager
12 hours ago
North York, Canada Arcady Media Inc. Full timeOur 3 core values**:Embrace Collaboration**, **Practice Innovation**, and **Be Transparent.** **About** **Role Summary** As an Account Manager, your key role is to maintain and grow client relationships with strong communication skills. You'll be passionate about connecting with people, managing work within your team, ensuring clear communication with...
-
Pro Business Partner
2 months ago
North York, Canada Starbucks Full time**Partner resources business partner - 12 month TLA (Hybrid - Toronto or Vancouver)** **Now Brewing - partner resources business partner! #tobeapartner** From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. As a Starbucks partner...
-
Employment Specialist
5 months ago
North Vancouver, Canada IDS (formerly North Shore ConneXions Society) Full time_**Customized Employment Specialist - North Vancouver (1 position)**_ **Goals and Responsibilities of the Position**: The Employment Specialist (ES) supports individuals with a disability in the process of gaining and maintaining meaningful employment in the local labour market. To achieve this goal, ES is to provide pre-employment education and training,...
-
Lifecycle Marketing and CRM Specialist
5 months ago
North Vancouver, Canada Arc'teryx Full time**Department**: Commercial - Ecommerce **Reports to**:Manager, Lifecycle Marketing & CRM **Location**:North Vancouver, B.C. or Remote **Your Opportunity at ARC’TERYX**: - As a Lifecycle Marketing and CRM Specialist, you will support the deployment of lifecycle marketing programs, ranging from retention to post-purchase with a focus on instilling...
-
Human Resources Generalist
5 months ago
North York, Canada Connexall Full time**Human Resources Generalist** **GlobeStar Systems **is a leader in integrated clinical communication. Our cornerstone product, Connexall®, is an award-winning Enterprise grade IoT platform, purpose built for the healthcare industry. Connexall® is a sophisticated and customizable end-to-end integration and communication platform that helps its customers...