Customer Retention Specialist

2 weeks ago


North York, Canada Unity Payments Full time

They will build trust and relationships with customers through open communication as well as provide accurate, valid, and complete information by using the right methods/tools.

Also, they will be required to meet retention targets and productivity quotas, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.

There will be numerous amounts of products and services that will need to be learned. We require accurate records of customer interactions, process customer accounts and file documents, follow communication procedures, guidelines and policies and take the extra mile to engage customers and solve their time-sensitive problems.

**Primary Responsibilities**:

- Be a point of escalation for clients who are considering closing their accounts and find the right offer to ensure they stay with Unity Payments.
- Resolve issues regarding clients’ accounts, their billing, and Elavon products.
- Investigate customer concerns and inquiries by asking the right questions to determine the best course of action for a resolution.
- Communicate resolution in a timely manner to clients, partners and other teams.
- Suggest useful information to customers about Elavon products and services that may benefit their account.
- Coordinate and liaise with cross-functional departments to resolve technical and accounting issues.
- Build and maintain relationships with clients and our partners.

About Unity Payments

Unity Payments offers payment processing and solutions to small and medium enterprises across Canada. The benefits of working for us include:

- Unlimited Bonus potential
- Paid training
- Paid lunch
- Dental care
- Extended Heath care
- On-site parking
- Free coffee, tea, and hot chocolate,
- Free pop and snacks
- Quarterly work gatherings
- Employee appreciation incentives

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Application question(s):

- Please note this is an IN OFFICE full time position. There is NO remote and NO part-time work.

**Experience**:

- Customer service: 2 years (required)

**Language**:

- English (required)
- French (required)

Work Location: In person



  • North York, Canada Tre'dish Full time

    **Customer Retention Specialist** Tre'dish is an innovative online grocery retailer committed to providing exceptional service and high-quality products to our customers. We are looking for a dedicated Customer Retention Specialist to join our team in North York and help us nurture and grow our member base. **Key Responsibilities**: - **Welcome Calls**:...


  • North York, Canada Simply Smart Home Full time

    **About Simply Smart Home**: Simply Smart Home Inc. is more than an HVAC company - we’re a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility. Our inclusive culture, championing diversity and...

  • Retention Specialist

    2 months ago


    North York, Canada Carry Telecom Inc Full time

    Job Description: This position exists to support the business in developing an effective communication and executing marketing plans to support the business goal. The engagement results will be analyzed on a regular basis to understand customer's needs, ensure the communications are meeting retention target. RESPONSIBILITIES: - Retain consumers, by...


  • North York, Canada Unity Payments Full time

    They will build trust and relationships with customers through open communication as well as provide accurate, valid, and complete information by using the right methods/tools. Also, they will be required to meet retention targets and productivity quotas, provide appropriate solutions and alternatives within the time limits; and follow up to ensure...

  • Retention Manager

    2 months ago


    North York, Canada Carry Telecom Inc Full time

    Job Description: This position needs to understand customer’s needs and meet retention target. The main responsibility is to decrease the cancellation rate and increase customer’s satisfaction tosupport business revenue growth. In this role, you will report to the CEO directly. You will work closely with customers to develop and execute renewal...


  • North York, Canada Unity Payments Full time

    They will build trust and relationships with customers through open communication as well as provide accurate, valid, and complete information by using the right methods/tools. Also, they will be required to meet retention targets and productivity quotas, provide appropriate solutions and alternatives within the time limits; and follow up to ensure...


  • North York, Canada InCom Real Estate Web and e-Marketing Solutions Full time

    InCom Web Solutions & e-Marketing (InCom) is a leading provider of Real Estate Web & e-Marketing Solutions for Real Estate professionals. We are seeking a highly motivated, focused and results-driven **Customer Success Specialist.** With InCom's all-in-one lead generation platform and managed advertising services, Realtors can generate real estate leads,...


  • North York, Canada InCom Real Estate Web and e-Marketing Solutions Full time

    InCom Web Solutions & e-Marketing (InCom) is a leading provider of Real Estate Web & e-Marketing Solutions for Real Estate professionals. We are seeking a highly motivated, focused and results-driven **Customer Success Specialist.** With InCom's all-in-one lead generation platform and managed advertising services, Realtors can generate real estate leads,...


  • North York, Canada Seneca Polytechnic Full time

    **Join the Renewed Seneca, The Next Seneca.**: Guided by _The Next - A Strategic Plan for Seneca Polytechnic_, we offer a working environment that is innovative, flexible and encourages risk-taking. Joining Seneca Polytechnic brings opportunities for professional development and career growth. We focus on health and wellbeing in all its forms to provide a...


  • North York, Canada Unity Payments Full time

    They will build trust and relationships with customers through open communication as well as provide accurate, valid, and complete information by using the right methods/tools. Also, they will be required to meet retention targets and productivity quotas, provide appropriate solutions and alternatives within the time limits; and follow up to ensure...

  • Customs Specialist

    3 weeks ago


    North York, Canada Pantos Logistics Canada Inc. Full time

    **Job description** **Company Summary** Pantos Logistics Canada Inc. provides top global logistics solutions to over +1,000 clients in services areas of Ocean, Air, E-Commerce, Trucking, Customs Brokerage, Warehousing and Cargo Projects. The company’s expertise includes custom brokerage, production, storage, and in-bound/out-bound via various modes of...


  • North York, Canada MHB Financial Full time

    Join our dynamic, growing team at MHB Financial. We are committed to providing working capital and exceptional customer service to small businesses throughout Canada. MHB Financial is seeking a Customer Service Specialist who will play a critical role in ensuring all loan deals are equipped with the necessary documentation for the underwriting department....

  • Esports Specialist

    2 weeks ago


    North York, Canada Pinnacle Full time

    Welcome to **Pinnacle**, the ultimate destination for sports enthusiasts seeking an exhilarating sportsbook and gaming experience! Established in 1998, we have solidified our position as one of the globe's foremost licensed online gaming companies. With our cutting-edge offerings, we guarantee an electrifying experience that will keep you on the edge of...


  • North York, Canada Gabe Clothing Ltd. Full time

    **Job Title: Customer Relations and Sales Specialist** Gabe Clothing Ltd. (Gabe), a Canadian clothing manufacturer and premium blanks supplier is currently looking for a customer relations and sales specialist for our Toronto office. You will act as the first point of contact with new customers and will be responsible for providing product knowledge,...


  • North York, Canada Frew Energy Limited Full time

    **Role Summary** Reporting to the Internal Operations Director, the CSR Specialist’s responsibility is to strategically lead and manage key operational support to ensure operational resilience, a high level of service integrity and seamless continuity, including during the absence of frontline managers. **Duties and Responsibilities** - Supervise the...


  • North York, Canada Frew Energy Limited Full time

    Role SummaryReporting to the Internal Operations Director, the CSR Specialist’s responsibility is to strategically lead and manage key operational support to ensure operational resilience, a high level of service integrity and seamless continuity, including during the absence of frontline managers.Duties and ResponsibilitiesSupervise the daily operations...


  • North York, Canada Frew Energy Limited Full time

    Role Summary Reporting to the Internal Operations Director, the CSR Specialist’s responsibility is to strategically lead and manage key operational support to ensure operational resilience, a high level of service integrity and seamless continuity, including during the absence of frontline managers. Duties and Responsibilities Supervise the daily...


  • North York, Canada Frew Energy Limited Full time

    Role SummaryReporting to the Internal Operations Director, the CSR Specialist’s responsibility is to strategically lead and manage key operational support to ensure operational resilience, a high level of service integrity and seamless continuity, including during the absence of frontline managers.Duties and ResponsibilitiesSupervise the daily operations...


  • North York, Canada Frew Energy Limited Full time

    Role SummaryReporting to the Internal Operations Director, the CSR Specialist’s responsibility is to strategically lead and manage key operational support to ensure operational resilience, a high level of service integrity and seamless continuity, including during the absence of frontline managers.Duties and ResponsibilitiesSupervise the daily operations...


  • North York, Canada Adecco Canada Full time

    Adecco is currently hiring a temporary full-time highly motivated and experienced talented Senior Customer Journey Event Specialist to join our clients’ team in North York, ON.   In this role you will be responsible for the research, development, planning, and execution of exclusive luxury customer events within top markets in Canada. This position will...