Bilingual Retention Manager
3 weeks ago
They will build trust and relationships with customers through open communication as well as provide accurate, valid, and complete information by using the right methods/tools.
Also, they will be required to meet retention targets and productivity quotas, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution.
There will be numerous amounts of products and services that will need to be learned. We require accurate records of customer interactions, process customer accounts and file documents, follow communication procedures, guidelines and policies and take the extra mile to engage customers and solve their time-sensitive problems.
**Primary Responsibilities**:
- Be a point of escalation for clients who are considering closing their accounts and find the right offer to ensure they stay with Unity Payments.
- Resolve issues regarding clients’ accounts, their billing, and Elavon products.
- Investigate customer concerns and inquiries by asking the right questions to determine the best course of action for a resolution.
- Communicate resolution in a timely manner to clients, partners and other teams.
- Suggest useful information to customers about Elavon products and services that may benefit their account.
- Coordinate and liaise with cross-functional departments to resolve technical and accounting issues.
- Build and maintain relationships with clients and our partners.
- The ability to communicate well to customers in both English and French is a hard requirement for this position.
About Unity Payments
Unity Payments offers payment processing and solutions to small and medium enterprises across Canada. The benefits of working for us include:
- Unlimited Bonus potential
- Paid training
- Paid lunch
- Dental care
- Extended Heath care
- On-site parking
- Free coffee, tea, and hot chocolate,
- Free pop and snacks
- Quarterly work gatherings
- Employee appreciation incentives
**Salary**: $45,000.00-$55,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus pay
**Experience**:
- Management: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- English (required)
- French (required)
Work Location: One location
-
Retention Manager
2 months ago
North York, Canada Carry Telecom Inc Full timeJob Description: This position needs to understand customer’s needs and meet retention target. The main responsibility is to decrease the cancellation rate and increase customer’s satisfaction tosupport business revenue growth. In this role, you will report to the CEO directly. You will work closely with customers to develop and execute renewal...
-
Bilingual Retention Specialist
2 weeks ago
North York, Canada Unity Payments Full timeThey will build trust and relationships with customers through open communication as well as provide accurate, valid, and complete information by using the right methods/tools. Also, they will be required to meet retention targets and productivity quotas, provide appropriate solutions and alternatives within the time limits; and follow up to ensure...
-
Bilingual Retention Specialist
3 weeks ago
North York, Canada Unity Payments Full timeThey will build trust and relationships with customers through open communication as well as provide accurate, valid, and complete information by using the right methods/tools. Also, they will be required to meet retention targets and productivity quotas, provide appropriate solutions and alternatives within the time limits; and follow up to ensure...
-
Retention Specialist
2 months ago
North York, Canada Carry Telecom Inc Full timeJob Description: This position exists to support the business in developing an effective communication and executing marketing plans to support the business goal. The engagement results will be analyzed on a regular basis to understand customer's needs, ensure the communications are meeting retention target. RESPONSIBILITIES: - Retain consumers, by...
-
Loyalty /retention Specialist
2 weeks ago
North York, Canada Simply Smart Home Full time**About Simply Smart Home**: Simply Smart Home Inc. is more than an HVAC company - we’re a community that values our employees' well-being and growth. We foster continuous learning through tailored training and development opportunities and prioritize career advancement with a focus on internal mobility. Our inclusive culture, championing diversity and...
-
Bilingual Employee Relations Manager
2 months ago
North York, Canada Pure Strategic Marketing Full timeJob Overview: **Duties**: - Develop and implement employee relations programs to support a positive work environment - Investigate and resolve employee issues, conflicts, and complaints - Conduct exit interviews and provide feedback to management - Collaborate with HR team to ensure compliance with labor laws and company policies - Provide guidance and...
-
Associate Registrar, Registration and Retention
2 weeks ago
North York, Canada Seneca Polytechnic Full time**Join the Renewed Seneca, The Next Seneca.**: Guided by _The Next - A Strategic Plan for Seneca Polytechnic_, we offer a working environment that is innovative, flexible and encourages risk-taking. Joining Seneca Polytechnic brings opportunities for professional development and career growth. We focus on health and wellbeing in all its forms to provide a...
-
Bilingual Service Appointment Coordinator
1 month ago
North York, Canada Adecco Canada Full timeAdecco is currently seeking a full-time experienced Bilingual Service Appointment Coordinator to join our esteemed client, Porsche, a leading luxury automotive manufacturer and retailer specializing in high-performance sports cars, SUVs, and sedans in North York, ON. Within the After Sales department, in this role you will play a pivotal role in delivering a...
-
Bilingual Service Appointment Coordinator
3 weeks ago
North York, Canada Adecco Canada Full timeAdecco is currently seeking a full-time experienced Bilingual Service Appointment Coordinator to join our esteemed client, Porsche, a leading luxury automotive manufacturer and retailer specializing in high-performance sports cars, SUVs, and sedans in North York, ON. Within the After Sales department, in this role you will play a pivotal role in delivering a...
-
Bilingual Customer Service Representative
2 weeks ago
North York, Canada Ontario Wallcovering & Decor Products Full timeAs a premier supplier of home decor products, Ontario Wallcovering has grown steadily since its establishment in 1972. We are currently looking for a **bilingual Customer Service Representative** fluent in both English and French to join our team. In this role, you will provide exceptional customer service, process orders, address complaints, and ensure...
-
Bilingual French Client Care Representative
6 days ago
North York, Canada Randstad Canada Remote Work Freelance Full timeJoin our client's dynamic team as a Bilingual Client Care Representative. We're actively seeking enthusiastic individuals eager to deliver exceptional service to valued customers.If you excel in fast-paced environments and are passionate about providing top-notch customer support, we encourage you to apply promptly.Position: Bilingual Client Care...
-
Bilingual Customer Service Representative
1 month ago
North York, Canada Randstad Canada Full timeAre you passionate about sales? Do you enjoy connecting with clients from all different walks of life and engaging? Do you have the confidence necessary to win over potential new clients? You might be just who weâve been looking for!We are looking for a driven and motivated Bilingual (English and French) Inside Sales Representative to work for a rapidly...
-
Bilingual Customer Service Representative
1 week ago
North York, Canada Randstad Canada Full timeAre you passionate about sales? Do you enjoy connecting with clients from all different walks of life and engaging? Do you have the confidence necessary to win over potential new clients? You might be just who weâve been looking for!We are looking for a driven and motivated Bilingual (English and French) Inside Sales Representative to work for a rapidly...
-
Bilingual Customer Service Representative
1 month ago
North York, Canada Randstad Canada Full timeDo you have a passion for customer service? Are you fluent in English and French? Are you looking to kick-start your career with a great company? Do you enjoy problem-solving? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known Insurance company in the North York area.Type: Permanent Pay:...
-
Bilingual Customer Service Representative
3 weeks ago
North York, Canada Randstad Canada Full timeDo you have a passion for customer service? Are you fluent in English and French? Are you looking to kick-start your career with a great company? Do you enjoy problem-solving? Then we have the job for YOU!Randstad is looking for a Bilingual Customer Service Representative to work for a well-known Insurance company in the North York area.Type: Permanent Pay:...
-
Digital Marketing Manager
2 months ago
North York, Canada NurseAchieve Full time**Digital Marketing Manager (Bilingual)** **Job description** **OVERVIEW** NurseAchieve is a leading provider of software products that support nursing schools. We provide preparatory courses through a combination of clinical excellence and technology leadership that enables a personalized curriculum approach that benefits all our students. We help...
-
Digital Marketing Manager
1 week ago
North York, Canada NurseAchieve Full time**Digital Marketing Manager (Bilingual)** **Job description** **OVERVIEW** NurseAchieve is a leading provider of software products that support nursing schools. We provide preparatory courses through a combination of clinical excellence and technology leadership that enables a personalized curriculum approach that benefits all our students. We help...
-
Bilingual Human Resources Specialist
2 months ago
North York, Canada Retailors Full timeRetailors Sports Inc., a subsidiary of Fox Group (9,000+ employees globally) - is a leading, fast growing retailor, specializing in the sports, athleisure segment and is a global partner of choice to operate Nike retail locations in Europe, Canada and Israel. Due to our extraordinary success and expansion plans in Canada we are looking for an experienced...
-
Bilingual Human Resources Generalist
2 weeks ago
North York, Canada Retailors Full timeRetailors Sports Inc., a subsidiary of Fox Group (9,000+ employees globally) - is a leading, fast growing retailor, specializing in the sports, athleisure segment and is a global partner of choice to operate Nike retail locations in Europe, Canada and Israel. Due to our extraordinary success and expansion plans in Canada we are looking for an experienced...
-
International Transition, Retention, and Support
3 weeks ago
North Bay, Canada CANADORE COLLEGE Full time**International Transition, Retention, and Support Coordinator** **Student Experience and Success / Student Success Service** **Full-time - 37.50 hours/week - $33.38 /hour** **Commerce Court Campus - North Bay, ON** **COMPETITION: 46/23** **DEADLINE: THURSDAY, APRIL 20, 2023 - 12:00 p.m.** The International Transition, Retention, and Support Coordinator...