Deskside Support

6 months ago


Vancouver, Canada Compugen Inc Full time

**Job Title**
- Deskside Support - Contract

**Vacancy No**
- VN7197

**Company Name**
- Compugen Inc

**Work Location**
- Vancouver, BC

**Base Pay Range**
- $28-$30 Hourly (Note: This range is not applicable to Independent Contractors.)

**Job Details**

**About Compugen**
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
- If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.
- **Requirements**:

- Minimum 2-3yrs hands on experience as deskside/onsite support
- Knowledge in windows Image build process and SCCM deployments.
- Strong Microsoft Operating System installation and troubleshooting skills
- Strong experience in troubleshooting MS office (Outlook, Word, Excel, Powerpoint etc)
- Strong desktop support knowledge including hardware, software, and networking concepts
- Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
- Good knowledge on support IOS, Andriod devices
- Basic understanding of Audio/Video equipment and Teams conference room setup
- User account creation for Active Directory, Exchange Mailboxes, Distribution lists
- Troubleshoot and assist end users with mobile device setup, activations, and performance issues.
- Strong Customer service skills
- Strong written and verbal communication skills.

Qualifications:

- Minimum 2 years of experience in a customer support environment
- Minimum 2 years of experience in a technology environment
- Knowledge of customer support best practices, including support case lifecycle
- Experience and genuine dedication to customer care/support
- Excellent communication skills
- Must have strong organizational skills that demonstrate the ability to prioritize upon short notice while maintaining accuracy
- Detail oriented with excellent analytical and problem-solving skills, including the ability to deal with situations where information is difficult to obtain, complex or ambiguous
- Ability to work effectively with mínimal supervision
- Strong interpersonal skills; collaborative team player with a positive, can-do approach.
- Consistent with our commitments to equity and diversity, we actively recruit women, visible minorities, aboriginal people and persons with disabilities. We also provide employment accommodation upon request to current employees and to applicants during the recruitment process. We comply with human rights codes in all jurisdictions where we operate and aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs._

LI-PP1
- **#ITR



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