Deskside Support Analyst

6 months ago

Vancouver, Canada Compugen Inc Full time

**Job Title**
- Deskside Support Analyst

**Vacancy No**
- VN6788

**Work Location**
- Vancouver, BC

**Base Pay Range**
- $25-$35 Hourly (Note: This range is not applicable to Independent Contractors.)

**Job Details**

**About Compugen**
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
- If you are driven to make a difference, relentlessly curious and collaborative at the core, we would love to talk to you. Join us and help us make a difference.**Deskside Support Analyst**

**Job Type: 2 Months contract**

**Job Location**:
**Vancouver, BC**

**Responsibilities**:

- Daily onsite requirement as a Deskside Support Analyst to provide face to face customer service.- Full understanding of networking related to LAN, WAN, Wi-Fi, and SIM cards (cellular connectivity).
- Diagnose, troubleshoot and/or image computers to resolve hardware related issues.
- Diagnose, troubleshoot and resolve printer related issues or installation and maintenance of printers.
- Diagnose, troubleshoot and install or reinstall software to resolve software related issues.
- Onsite work with onboarding and replacement of user devices located on top of or under desks.
- Tracking and reporting of known hardware or software issues, outages and major incidents.
- Information gathering, documentation and maintenance of knowledge base documents.
- Handle Incidents and Service Requests in a timely manner to meet deadlines while providing detailed and quality updates using ticketing tool.
- Answering Helpdesk calls as a back up to Level 1 Support during peak times or when required.
- Strong problem-solving and interpersonal skills with excellent written and verbal communication skills.
- Exceptional time-management, organizational, multitasking and prioritizing abilities.
- Responsible and self-managed to work in a team environment and independently when required.
- Maintain and deliver a high level of customer service in which performance is measured by SLA, customer feedback and survey results.
- Requires heavy lifting when moving computers, hardware, and printers.
- Valid driver’s license and vehicle required for occasional onsite work at various local locations.
- Travel may be required within BC for onsite work or coverage at various locations when required.
- Perform other duties within skillset as assigned by coordinator when required.**Requirement**
Knowledge of ITIL V4 preferred.
- Experience with Office 365, MS Teams, InTune, SCCM, Active Directory, OneDrive, Exchange Server.
- A strong understanding of OS Win 10 and Win 11, Android and iOS.
- In depth knowledge of desktops, laptops, tablets, printers, networks, audio visual equipment and mobile devices.**Equity Statement**
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs

  • Deskside Support Analyst

    6 months ago

    Vancouver, Canada Klohn Crippen Berger Full time

    Are you looking for an opportunity to - Leave a positive impact on the environment through progressive design? - Work in a close-knit group of motivated professionals? - Develop your critical thinking skills? - Develop a career that provides a mix of local and global projects? What makes us stand out? Our tag line “Down to Earth / Up to the Challenge”...

  • Deskside Support

    6 months ago

    Vancouver, Canada Compugen Inc Full time

    **Job Title** - Deskside Support - Contract **Vacancy No** - VN7197 **Company Name** - Compugen Inc **Work Location** - Vancouver, BC **Base Pay Range** - $28-$30 Hourly (Note: This range is not applicable to Independent Contractors.) **Job Details** **About Compugen** Compugen is one of Canada's largest privately-owned Information Technology (IT)...

  • Deskside Technician

    5 months ago

    Vancouver, Canada WBM Technologies Full time

    Deskside Technician Salary Range: $60,000.00 To 75,000.00 Annually WBM is constantly looking for unique individuals who are passionate about technology and motivated to be part of an amazing team. Our team members are accountable to themselves, their team, and their clients who believe and trust in them. Currently, we have an opportunity available...

  • Deskside Support Clerk

    7 months ago

    Vancouver, Canada NTT DATA Full time

    **Req ID**: 68711 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be We are currently seeking a Deskside Support Clerk - FTR- St Pauls Hospital to join our team in Vancouver, British Columbia (CA-BC), Canada...

  • Deskside Services Technician

    2 months ago

    Vancouver, Canada Allied Digital Services, LLC Full time

    *Position Title: Deskside Services Technician - End User Computing * - The position of Deskside Services Technician - End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate location. This role requires a technician with excellent soft-skills to provide...

  • Deskside Systems Consultant Intermediate

    6 months ago

    Vancouver, Canada Long View Systems Full time

    **Long View. A career that helps you get more out of life.** *** A Long View career helps you get more out of life. We don’t just say it, we prove it. Every day. We’re proud of our reputation as one of North America’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At Long...

  • Deskside Technician

    6 months ago

    Vancouver, Canada NTT DATA Full time

    **Req ID**: 68722 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be We are currently seeking a Deskside Technician - AUX - Vancouver (General Hospital) to join our team in Vancouver, British Columbia...

  • Deskside Technician

    7 months ago

    Vancouver, Canada Coreio Inc Full time

    Coreio is looking for a Deskside Technician to join our Vancouver, BC, team for a long-term contract position (with potential for extension). The individual will be required to be onsite daily. We are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism and customer service. **Key...

  • Deskside Technician

    6 months ago

    Vancouver, Canada Gowling WLG Full time

    **ABOUT GOWLING WLG** At Gowling WLG, our dedication to excellence and quality service begins with our people. As a global law firm with offices across Canada, the U.K., Europe, the Middle East and Asia, we pride ourselves on sourcing and retaining top talent who bring energy, passion and commitment to the delivery of outstanding client service. Employee...

  • Deskside Technician

    6 months ago

    Vancouver, Canada NTT DATA Full time

    **Req ID**: 68692 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be We are currently seeking a Deskside Technician - FTR - St Paul's Hospital location to join our team in Vancouver, British Columbia...

  • Deskside Technician

    6 months ago

    Vancouver, Canada NTT DATA Full time

    **Req ID**: 68695 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be We are currently seeking a Deskside Technician - AUX - St Pauls Hospital location to join our team in Vancouver, British Columbia...

  • Deskside Technician

    6 months ago

    Vancouver, Canada NTT DATA Full time

    **Req ID**: 68720 This position is with NTT DATA BCU, Inc. and is part of the BCGE Union. NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be We are currently seeking a Deskside Technician - Full Time Regular - Vancouver (CWH) to join our team in Vancouver, British Columbia...

  • Deskside Support Technician

    6 months ago

    Vancouver, Canada Tigera Canada Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Other trades certificate or diploma - Experience: 5 years or more **Work setting**: - Startup company **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides,...

  • Analyst, Deskside Services

    1 week ago

    North Vancouver, Canada Capilano University Full time

    div>Competition NumberS181290PPosition TitleDesktop AnalystPosition NumberS99173Employee GroupStaffPosition StatusRegular Full-TimeStart Date01/27/2025End Date (if applicable)DepartmentIT ServicesLocationNorth VancouverWorking with usAs a member of the Digital Technology Services (DTS) team here within Capilano University, you will be a vital asset in...

  • IT Service Desk Analyst

    1 month ago

    Vancouver, Canada Drax Group Full time

    IT Service Desk Analyst - Vancouver, British Columbia, Canada - | - req4039 - **IT Service Desk Analyst** **Permanent, Full-time*** **Location - Canada, Vancouver** **Career Level 7** **Salary: $68,000 - $70,000 (CAD)** **Closing date - 04**th** December 2024** **Who we are**: We’re not just talking about making a difference, we’re making it happen....

  • IT Support Specialist for End-User Experience

    6 days ago

    Vancouver, British Columbia, Canada Long View Systems Corporation Full time

    A career that helps you get more out of life.At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. We've been recognized as a great place to work, with 90% of our team members rating us highly in a recent survey.We're seeking a Senior Deskside Consultant for our Vancouver branch. This...

  • Deskside Systems Expert

    3 weeks ago

    Vancouver, British Columbia, Canada Long View Systems Corporation Full time

    About Long ViewWe're proud to be one of North America's most dynamic IT providers, creating an environment of collaboration and support, innovation, and enthusiasm. Our culture is built on four core pillars: Integrity, Competence, Value, and Fun.As a member of our team, you'll see how our company values empower employees to live life to its fullest. We...

  • Field Tech Analyst

    6 months ago

    Vancouver, Canada Hashmap Full time

    **Req ID**:265555 We are currently seeking a Field Tech Analyst to join our team in Vancouver, British Columbia (CA-BC), Canada (CA). **Client Desktop Support Role Responsibilities**: - Provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers - Responsible for installing and maintaining all works...

  • Field Tech Analyst

    6 months ago

    Vancouver, Canada NTT DATA Full time

    **Req ID**: 265555 We are currently seeking a Field Tech Analyst to join our team in Vancouver, British Columbia (CA-BC), Canada (CA). **Client Desktop Support Role Responsibilities**: - Provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers - Responsible for installing and maintaining all works...

  • Consultant.e SharePoint Senior F/H

    3 weeks ago

    Vancouver, Canada Long View Systems Corporation Full time

    A career that helps you get more out of life.A Long View career helps you get more out of life. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work!Are you passionate about end-user...