Consultant.e SharePoint Senior F/H

3 weeks ago

Vancouver, Canada Long View Systems Corporation Full time
A career that helps you get more out of life.

A Long View career helps you get more out of life. At Long View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work

Are you passionate about end-user experience and want to put your exceptional customer service skills to use in a company that values FUN?

We are looking for a client-focused and dynamic Senior Deskside Consultant for our Vancouver branch who will work both onsite at a client's location and remotely. You will contribute to the business by providing support to end users’ queries related to their software, hardware, and computing platforms in a professional and courteous manner. The ideal candidate should also possess the ability to oversee and mentor other deskside consultants.

A Day in the Life:

  • Assist end users with questions about any of our supported software and computing platforms in a professional and courteous manner.
  • Address user tickets regarding hardware, software and networking.
  • Monitor the performance of clients’ desktop infrastructure and device plans for improved efficiency.
  • Install applications and computer peripherals.
  • Troubleshoot hardware and software issues in a variety of environments.
  • Test alternative pathways until you resolve an issue.

What You Bring:

  • 3+ years of corporate deskside support experience.
  • 5+ years of customer service experience.
  • Experience supporting a Microsoft environment in a deskside support role including management tools such as Intune.
  • Proficiency with Admin Centers such as Microsoft 365 Admin Center, Exchange Admin Center, Azure AD Admin Center and SharePoint Admin Center.
  • Microsoft Office 2010/2013/O365.
  • Windows/Linux/Mac OS environments.
  • Remote support.
    • Experience leading more junior deskside consultants.
    • Microsoft/Cisco certifications.
    • Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities.

      Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment.

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