Deskside Support Technician

6 months ago


Vancouver, Canada Tigera Canada Inc. Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Other trades certificate or diploma
- Experience: 5 years or more
**Work setting**:

- Startup company
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Work with other disciplines
- Troubleshoot and resolve technical problems
- Lead discussion groups and seminars
- Deliver presentations at conferences, workshops or symposia
- Write, modify, integrate and test software code
- Technical writing
- Plan and oversee Webinars
**Computer and technology knowledge**:

- Shell script
- Linux
- Unix
- Networking software
- Networking security
- Security software
- Multimedia software
- Presentation software
- Programming software
- Database software
- Programming languages
- Software development
- .NET
- C++
- SQL
- TCP/IP
- Information technology
- Social Media
- Cloud
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Screening questions**:

- Are you currently legally able to work in Canada?
**Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
**Financial benefits**:

- Stocks/shares
**Long term benefits**:

- Group insurance benefits
- Life insurance


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