Deskside Technician

7 months ago

Vancouver, Canada Coreio Inc Full time

Coreio is looking for a Deskside Technician to join our Vancouver, BC, team for a long-term contract position (with potential for extension). The individual will be required to be onsite daily.

We are looking for individuals who can interact, collaborate, and address end users/clients with the highest standard of professionalism and customer service.

**Key Accountabilities**:

- Imaging and preparing hardware for deployment to users working on the premises and for users preparing to work from home.
- Involve administrative work to track asset deployments and partnering with others to achieve that goal.
- Assisting users with learning new technology, including some users with adaptive technology solutions.
- Assisting users in a call center environment (mixed onsite and remote) with resolving incidents related to desktop and laptop computers and with their smartphones.
- Deliver technical support services in a courteous and responsive manner.

**Requirements/ Qualifications**:

- Strong attention to detail, tracking progress and documentation.
- 1 - 2 years of work-related experience
- Experience working with laptops and both Windows 10 operating systems.
- CompTIA A+ and Windows 10 certification highly preferred.
- Access to vehicle and valid driver licenses (mandatory)
- Excellent customer service and communication skills
- Able to lift boxes up to 15 kilograms/33 pounds.
- Associate degree or technical training or equivalent combination of education and experience
- Demonstrated ability to multitask.
- Ability to learn and adapt changes.

Coreio Inc. is committed to building a diverse workforce representative of the communities we serve. We are proud to be in compliance with 2005 and the Integrated Accessibility Standards Regulation. The Accessibility for Ontarians with Disabilities Act (AODA), (if applicable) process as required under Coreio Inc. accessibility policies accommodation will be provided in all parts of the recruitment and assessment and procedures. Applicants must make their accommodation needs known upon requests for interviews.

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