Proctor Psychological Assessment Coordinator

5 months ago

Burlington, Canada Calian Full time

For more than 40 years, Calian has been solving the world’s most complex problems by pairing the brightest minds with powerful technology. Calian solutions impact the world; from the satellites in space that connect us to the farms that feed us, from the medical professionals who care for us to the governments, schools and companies that make the world better every day.

Location
- Burlington, ONJob Type
- Full Time**Position Overview**:
Do you believe that communication is one of the key success factors within an organization? Is working as part of a team to support the day to day functions of an organization your ideal working environment?

If so, we have the perfect role for you

As a Proctor Psychological Assessment Coordinator for our Health team, you will provide coordination and administrative support for all aspects of the psychological assessment processes, with a primary focus on the first stage (testing).

**Responsibilities**:

- Ensuring that all contract requirements and deadlines related to the coordination of the psychological assessment process are met or exceeded on assigned contract(s).
- Monitor and maintain shared inboxes and databases to ensure accurate records for self, team members and management.
- Provide support/backup to other PACs and colleagues as and when required, if possible, with direction from management.

Duties specific to a PAC assigned to the Proctor Program:
Meeting Venue Interaction:

- Act as a main point of contact for venues.
- Support the Senior PAC - Proctor Program with collecting, tracking and processing venue invoices and monitoring monthly expenses related to test venue bookings, including corporate credit card usage.

Test Proctor/Administrator Interaction:

- Share meeting room venue bookings with test proctors via confirmation of the address, dates and times for their shifts to ensure effective delivery of service.
- Support the Senior PAC - Proctor Program in acting as a point of contact for all test proctors, including requesting their shift availability, approving time sheet entries, and responding to inquiries.
- Support the Senior PAC - Proctor Program in training and onboarding new proctors virtually, or in-person if local, during business hours.
- Provide supplemental training when requested or when required as part of a performance improvement plan with support from the Senior PAC - Proctor Program as required.
- Monitoring proctors’ performance to ensure a consistent test administration process is executed nation-wide. Provide feedback on proctors’ performance to Senior PAC - Proctor Program when deviation from the expectation is noticed or suspected.

Internal Team Interaction:

- Work closely with the Senior PAC - Proctor Program and other Proctor Program PACS to ensure service delivery; and to collaboratively advise of challenges with people or processes in completing the above tasks to the quality of service expected in the timeframe expected.
- Maintain the shared internal database accurately and promptly upon new information received.

On-Call duties:
**Qualifications**:

- Minimum 2 years’ experience in a Customer Service or Administrative role
- Excellent written and oral communication skills
- Ability to easily switch between different activities and reschedule priorities (sometimes on an hourly basis)
- Strong organizational skills, including filing and recordkeeping
- Ability to recognize any problems or delays and promptly and efficiently bring these issues to the attention of management
- Experience using scantron hardware and software is considered an asset (IE: On-Site Pro and/or Q-Global/Q-Local)
- Any experience or knowledge of psychological assessment processes such as testing materials will be considered an asset
- Bilingualism (English & French) will also be considered an asset

**Additional Requirements**:
**How we hire**:

- Our approach- Experience and accommodations- CV and cover letter tips- Interview tips- Our decision

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