Advisor, Customer Service

4 weeks ago

Québec, Canada EspaceProprio Full time

Welcome home

At EspaceProprio, we believe that work is more than a job; it's a place of fulfillment. We create opportunities for everyone to realize their potential and grow with us, while transforming the industry.

We help current and aspiring homeowners take on and carry out their real estate projects with confidence. We provide quick access to a network of skilled professionals every step of the way, whether its to buy or sell a house, undertake a major renovation project, or keep up with routine home maintenance.

To achieve this, we have developed a corporate culture that truly puts the employee at the heart of its priorities.
- Ça te parle? Tu aimerais mettre ta passion à profit et te joindre à l’équipe Service Conseil d’EspaceProprio à titre de Conseiller-ère, service à la clientèle ?

Concrètement, à quoi ressembleront tes journées ?

Relevant de la Cheffe d'équipe, service conseil EspaceProprio tu auras comme principal mandat d’offrir un véritable effet WOW chez nos client-es en informant et en orientant ces dernier-ères à travers nos différents services.

Pour y arriver, tu devras:
- Répondre et placer des appels téléphoniques ainsi que des courriels à nos client-es;-
- Écouter et cerner les besoins des client-es en lien avec leurs besoins en matière d’habitation;-
- Orienter les client-es vers la meilleure ressource;-
- Présenter et promouvoir les services offerts;-
- Garder à jour les différents dossiers de nos client-es en effectuant certaines tâches administratives;-
- Offrir une expérience dynamique et personnalisée à nos client-es;-
- Participer à l’amélioration de notre service et nos procédures.De quoi as-tu besoin pour être Conseiller-ère, service à la clientèle d’EspaceProprio ?- Posséder plus de 2 ans d'expérience pertinente en service à la clientèle;-
- Un niveau d’anglais oral avancé ou un parfait bilinguisme afin de desservir une plus vaste clientèle;-
- Avoir un fort intérêt pour le milieu de l’immobilier;-
- Avoir une expérience dans un centre d’appels est un atout;-
- Avoir la capacité à présenter de l'information de façon neutre, sans influencer les client-es;-
- Être orienté-e vers les solutions : tu es un-e ambassadeur-rice de la gestion de changement;-
- Être investi dans l'amélioration continue et les opportunités d'apprentissage;-
- Faire preuve d’imagination dans ton travail et dans tes processus;-
- Avoir la capacité à travailler simultanément avec plusieurs logiciels et outils informatiques tout en communiquant efficacement avec les client-es;-
- La capacité à travailler autant en télétravail qu’à notre bureau de Charny (8389 avenue Sous-le-Vent). (Les détails à propos de notre mode de travail hybride te sera présenté au cours du processus de recrutement).Qu’est-ce qu’il te faut pour être bien au sein de ta nouvelle équipe?- Une passion pour le service à la clientèle, car pour toi, c’est important de faire la différence;-
- Une approche basée sur l’écoute et la compréhension des besoins des client-es;-
- Une facilité à établir le premier contact de façon chaleureuse;-
- Une attitude proactive et empathique;-
- Un fort intérêt pour le travail d’équipe.Des avantages qui font une réelle différence- Un salaire horaire à partir de 20,49 $;-
- Une prime de 1$ considérant le bilinguisme requis;-
- La reconnaissance des années d’expérience pertinentes;-
- Des journées de congés mobiles payés dès ton entrée en poste;-
- Un programme d’assurances collectives modulaires payées en partie par l’employeur (assurances médicaments, dentaire, voyages, vie, invalidité, etc.) incluant un compte santé de 500 $;-
- L’accès à un programme d’aide aux employé-es et à leur famille (PAEF);-
- Un service de télémédecine;-
- Une allocation annuelle de 200$ pour tes activités sportives et culturelles;-
- Une journée de congé payé lors de ton déménagement et pour bénévolat;-
- Plusieurs rabais employé-es afin que tu réalises tes projets immobiliers en pleine confiance et à moindres coûts.Et on ne se limite pas à cela, parce qu’on se soucie réellement de toi:
- Un processus d’intégration pour te familiariser rapidement avec ton environnement de travail et nos services;-
- Un environnement de travail qui priorise autant ton développement professionnel que ton épanouissement personnel;-
- Un club social qui veille à rendre ton quotidien chez nous plaisant et stimulant;-
- Du travail d’équipe collaboratif où tes plus folles idées sont accueillies et même encouragées.EspaceProprio is an independent subsidiary of the Desjardins Group, which works exclusively in the field of housing and ensures the integration, coordination and support of the various companies acquired by Desjardins, such as DuProprio, RénoAssistance and Confia.

LBEP

  • Customer service advisor

    3 weeks ago

    Centre-du-Québec-Ouest (Saint-Bonaventure), Canada Soucy Full time

    WHAT TO EXPECTThe main role of the customer service advisor is to support the service team and customers. He/she assists and advises on various issues to ensure smooth operations. In addition, he/she analyzes and determines inventory requirements for products and service parts to ensure continuous service and support to customers. He is involved in the...

  • Customer Service Advisor

    1 month ago

    Québec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Customer service advisor

    1 month ago

    Centre-du-Québec-Ouest (Saint-Bonaventure), Canada Soucy Full time

    WHAT TO EXPECT The main role of the customer service advisor is to support the service team and customers. He/she assists and advises on various issues to ensure smooth operations. In addition, he/she analyzes and determines inventory requirements for products and service parts to ensure continuous service and support to customers. He is involved in the...

  • Customer Service Advisor

    1 month ago

    Québec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Customer Service Advisor

    1 month ago

    Québec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Customer Service Representative/cashier

    6 days ago

    Québec, Canada Honda Gabriel Full time

    We are looking for a customer-oriented service advisor.A customer service advisor, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with there Honda Vehicles. Knowledge of Mecanics is very important in this job and is required to better serve our customers. Must be patient,...

  • Sales Advisor

    2 months ago

    Québec, Quebec, Canada DeSerres Full time

    Sales Advisor / CashierQuebec Are you passionate and want to contribute to the success of DeSerres? Leverage your skills within a big name in art, hobby and DIY equipment.We are currently looking for a Sales Advisor/Cashier on a permanent full-time basis for our branch located in Québec City. Candidates must be available days, evenings and weekends.Main...

  • Sales Advisor

    2 days ago

    Québec, Quebec, Canada DeSerres Full time

    Sales Advisor / CashierQuebec Are you passionate and want to contribute to the success of DeSerres? Leverage your skills within a big name in art, hobby and DIY equipment.We are currently looking for a Sales Advisor/Cashier on a permanent full-time basis for our branch located in Québec City. Candidates must be available days, evenings and weekends.Main...

  • Insurance Advisor

    2 weeks ago

    Québec, QC, Canada Empire Life Full time

    Bilingual Advisor, Life Insurance Location: Remote, Quebec Empire life is looking to hire a Bilingual Life Insurance Advisor to join our Retail Distribution team! The Advisor with Empire Connect promotes client retention and sales by establishing effective relationships with customers, developing financial plans, providing financial advice and...

  • Insurance Advisor

    2 days ago

    Québec, QC, Canada Empire Life Full time

    Bilingual Advisor, Life Insurance Location: Remote, Quebec Empire life is looking to hire a Bilingual Life Insurance Advisor to join our Retail Distribution team! The Advisor with Empire Connect promotes client retention and sales by establishing effective relationships with customers, developing financial plans, providing financial advice and...

  • Paid Services Beauty Advisor

    5 days ago

    Québec, Canada Sephora Full time

    **Job ID**: 236743 **Location**: QC-Mega Centre Rive Sud (1606) **Address**: 625 rue De la Concorde Suites B01 & B05, Lévis, QC G6W 0A9, Canada (CA) **Hourly/Salaried**: Hourly (Non-Exempt) **Full Time/Part Time**: Temps partiel **Position Type**: Permanent **Who we are behind the stripes**: Sephora has been changing the face of prestige cosmetics...

  • Supplements and Natural Health Advisor

    1 month ago

    Québec, Canada IGA Full time

    **Supplements and natural health advisor**: Full-Time Number of hours per week : between 35and40 Shift : Day, Evening Availability : Anytime **Become a s**upplements and natural health advisor !** Are you curious to learn more about food, are you motivated and resourceful? Are you considered the natural product connoisseur in your family? Then this...

  • Supplements and Natural Health Advisor

    1 month ago

    Québec, Canada IGA Full time

    **Supplements and natural health advisor**: Part-Time Number of hours per week : between 16and24 Shift : Evening Availability : Weekends **Become a s**upplements and natural health advisor !** Are you curious to learn more about food, are you motivated and resourceful? Are you considered the natural product connoisseur in your family? Then this job...

  • Supplements and Natural Health Advisor

    4 hours ago

    Québec, Canada IGA Full time

    **Supplements and natural health advisor**: Part-Time Number of hours per week : between 30 and 36 Shift : Day Availability : Anytime **Become a s**upplements and natural health advisor !** Are you curious to learn more about food, are you motivated and resourceful? Are you considered the natural product connoisseur in your family? Then this job...

  • Customer Support Advisor

    3 weeks ago

    Québec City, Canada Logibec Full time

    Are you looking for a new challenge where your skills and experience in client support and technical support can be put to good use with an exciting and fulfilling challenge? For almost 40 years, Logibec has been innovating and developing targeted software solutions in close collaboration with healthcare institutions, enabling their partners to meet...

  • Customer Support Advisor

    1 day ago

    Québec City, Canada Logibec Full time

    Are you looking for a new challenge where your skills and experience in client support and technical support can be put to good use with an exciting and fulfilling challenge? For almost 40 years, Logibec has been innovating and developing targeted software solutions in close collaboration with healthcare institutions, enabling their partners to meet...

  • Customer Support Advisor

    2 weeks ago

    Québec, QC, Canada Logibec Groupe Informatique Ltd. Full time

    Overview Are you looking for a new challenge where your skills and experience in client support and technical support can be put to good use with an exciting and fulfilling challenge? For almost 40 years, Logibec has been innovating and developing targeted software solutions in close collaboration with healthcare institutions, enabling their partners to...

  • Advisor, Member/client Sales and Service

    4 weeks ago

    Québec, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...

  • Collections Advisor

    1 month ago

    Québec, Canada Scotiabank Full time

    Requisition ID: 177405 Join the Global Community of Scotiabankers to help customers become better off. **Collections Advisor - Anjou, Quebec** Scotia Dealer Advantage is one of Canada’s largest and fastest growing Special Finance companies providing automotive financing programs nationwide. We build partnerships with authorized independent and franchise...

  • Integration Advisor

    1 month ago

    Québec, Canada CGI Full time

    CGI - Payroll Services Centre (PSC) offers all-in-one cloud-based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high. Every day, our members help thousands of customers pay their employees in different industries. In this role, you will contribute...